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GoGlobal

Leader in International PEO | EOR services. Go Fast. Go Smart. GoGlobal.

Service Optimization Specialist – Assistant Manager

ManagerManagerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

80 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Service Optimization Specialist – Assistant Manager

GoGlobal

• Lead process mapping, gap analysis, and reengineering initiatives to enhance operational efficiency, quality, and scalability. • Develop, review, and maintain clear and comprehensive Standard Operating Procedures (SOPs), including process documentation, workflows, flowcharts, and control frameworks. • Support end-to-end project management activities, including planning, scheduling, dependency tracking, and cross-team coordination to ensure on-time delivery. • Act as a key liaison between business stakeholders, project teams, and external partners to ensure alignment, clarity, and timely decision-making. • Track project milestones, risks, issues, and action items; proactively escalate concerns and recommend mitigation strategies. • Facilitate stakeholder workshops, requirements walkthroughs, and process review sessions to drive consensus and formal sign-off. • Analyze operational inefficiencies and incidents reported by various teams; prepare management reports and recommend process improvements to prevent recurrence. • Support change management initiatives, including impact assessments, communication plans, and training materials, to ensure smooth adoption of new processes or systems. • Prepare and present status updates, dashboards, and insights for leadership and project governance forums. • Perform recurring monthly operational reviews related to prepaid cards and expense processes, ensuring accuracy and compliance. • Undertake additional responsibilities aligned with business and project needs as required.

Job Requirements

  • Min Qualification: BS/BA Degree or higher in Business Administration or a related field.
  • Minimum 5+ years of experience in Process improvement.
  • Strong proficiency in Microsoft Excel.
  • Knowledge of VISIO or any other flowcharting tool.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration skills.
  • Ability to manage multiple projects and tasks simultaneously.

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