• Manage selected clients and collaborate with their security teams • Review current incidents and propose improvements to detections based on KQL • Take responsibility for client security and provide regular updates on emerging threats

Company Description Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024. Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards. Pismo’s 500+ employees are located in more than 10 countries around the world. Job Description Pismo’s platform delivers mission-critical services to its customers, processing billions of transactions annually across multiple regions. Ensuring stable, reliable, and predictable operations requires well-defined processes, strong governance, and experienced professionals to support production environments. The ITSM Governance area is responsible for designing, evolving, and sustaining processes and tools that support customer operations, ensuring clear communication across teams, reliable metrics, operational visibility, continuous improvement (incidents and changes), and effective decision-making. As a Governance Analyst, you will play a key role in strengthening customer support governance by combining operational excellence, high-quality communication, and data-driven decision-making. You will partner closely with Engineering, SRE, Customer teams, and leadership to reduce operational risk, increase platform reliability, and improve the overall customer experience. Key Responsibilities: - Manage and continuously improve customer support processes, ensuring clarity, consistency, and adherence to governance standards. - Coordinate improvements to incident and change management processes, including classification, SLAs, communication, post-incident analysis, and lessons learned. - Monitor and analyze support performance metrics, identifying trends, risks, and improvement opportunities. - Ensure compliance with established processes through quality assessments, internal audits, and follow-up on action plans. - Evolve and optimize the ecosystem of tools supporting processes and metrics (Jira/JSM, Grafana, AskNow, integrations). - Collaborate with cross-functional teams to simplify workflows, reduce operational friction, and minimize rework. - Create and deliver documentation, training, and communications to increase process adoption and maturity. - Support regulatory audits by providing governance and operational evidence, metrics, and documentation. This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote Qualifications Minimum Requirements: - Based in Brazil. - Bachelor’s degree in Information Technology, Computer Science, Engineering, or related fields. - Advanced English (B2 level or higher), with the ability to communicate effectively in technical environments and with international stakeholders. - 3+ years of experience in Technical Support, Operations, ITSM, or IT Governance. - Familiarity with customer support processes, governance frameworks, and ITSM tools. - Strong written and verbal communication skills for interactions with customers and internal teams. - Analytical skills to track performance metrics, identify trends, and support data-driven decision-making. - Previous contact with regulatory and internal auditing - Experience solving complex problems, including handling issues escalated by customers. - Strong execution discipline, ensuring monitoring and adherence to established processes. - Ability to collaborate with cross-functional teams (Engineering, SRE, Product, Customer teams) to drive continuous process improvement. - Hands-on experience with Jira Service Management, AskNow, or similar ITSM tools. - Solid understanding of reliability and operational metrics, such as SLA, SLI, SLO, and support performance indicators. Preferred Qualifications: - Certifications in service management, governance, or continuous improvement (e.g., ITIL, Jira, Lean, Six Sigma). - Experience with Change Management processes and participation in operational improvement or transformation initiatives. - Experience analyzing data and generating insights from support and reliability metrics. - Experience in global support environments, working across different time zones, cultures, and regions. - Experience in mission-critical, high-availability environments (24x7). - Experience supporting enterprise customers and/or within the Payments or Financial Services industry. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. - Job Family Group: Client Services

• Project management- Participate in the design, development, and implementation of systems to protect CCHMC data. • Analysis- Participate in analyzing, designing, implementing, and maintaining moderately complex systems that greatly improves clinical care and patient management. • Technical support- Participate in providing technical support and problem resolution assistance for production and process issues. • Customer support- Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management. • Professional Development- Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education.

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: SENIOR INFORMATION SECURITY ANALYST The Sr. Information Security Analyst on the Information Security Identity Access Governance (Info Sec IAG) will assist in maintaining and building out our identity provisioning and auditing practice. This position is critical to maintaining the integrity, security, and compliance of our IBM z/OS Mainframe environment within IBM Security Server (RACF). This role ensures operational stability, regulatory adherence, and timely support for business-critical systems. This position leads the implementation of new Mainframe hardware cryptographic master keys, ensuring robust encryption capabilities. In addition, the role supports SOX compliance through quarterly DataSet audits and UPS control reviews for application access. Serving as the primary authority for encryption operations in our Mahwah data center, this resource also manages the digital certificate lifecycle, guaranteeing alignment with corporate security standards and regulatory requirements. Responsibilities: - Performs incident management, team mailbox support, daily requests received in SailPoint which includes MFA assignment, Dataset, CICS, Generic IDs and DB2 new group requests. - Completes IIQ SailPoint post processing for elevated RACF group connections. - Handles support issues and carries a support phone during the allocated week. - Reports and performs access reviews such as DataSet Quarterly audits, SOX relates audits for UPS controls for application access. - Monitors and completes any manual jobs. - Installs and provide life cycle management support for digital certificates. - Performs encryption functions using pervasive and crypto keys. - Performs master key entry for new z/OS boxes as well as rotates master keys in ICSF. Qualifications: - Experience completing end to end Mainframe projects. - Minimal Mainframe requirements include knowledge and experience using IBM Security Server (RACF), IBM z/OS mainframe environments, TN3270 interfaces (i.e. QWS3270), 3270 session monitors (i.e. TPX), TSO, ISPF. - TKE utility experience and ICSF key management experience is a must. - Pluses include additional knowledge and experience of Mainframe auditing as well as using any of the following: Stig Viewer, Vanguard Administrator, IBM zSecure Audit for RACF, REXX, JCL. - Minimal Windows requirements include knowledge and experience using MS Office products and Planview. - Excellent written and verbal communication skills - Bachelor’s Degree or International equivalent in Computer Science or a related field preferred Other Criteria - Job Grade: 20H - Work Location: This is a remote position but candidates will be required to report to the Mahwah, NJ, Parsippany, NJ or Alpharetta, GA location occasionally Pay Range: Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $90,840.00/year to $168,360.00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria: UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.