• Manage client relationships • Conduct client visits (virtual and in person) to understand their cross-border trade requirements • Proactively contact client base to confirm satisfaction and identify new opportunities • Lead periodic business review meetings with clients

• Mentor and develop direct reports and all account management team to ensure best client and account manager experience. • Set clear performance expectations, conduct regular performance evaluations, and provide constructive feedback to team members. • Foster a collaborative and supportive team environment, promoting knowledge sharing and cross-functional collaboration. • Coordinate and schedule team trainings around account maintenance and upselling. • Conduct on-going meetings and calls to communicate frequently with Management and Account Management teams on updates, information, concerns and opportunities. • Have full understanding of all brands and their unique processes, as well as a strong understanding of our competition in the industry and positioning. • Ensure all internal systems and databases are up-to-date with client information, all potential and current client/lead information. • Focus on career development for all Account Management team members. • Develop and maintain long-term relationships with key clients, understanding their business goals and identifying opportunities for account growth. • Address client concerns and proactively resolve issues to maintain high levels of client retention and loyalty. • Proactively anticipate needs of AS clients and identify any potential issues. Create recommendations and facilitate action for resolution with the appropriate brands. • Review client data and work with Client Operations and Manufacturer Relations teams in driving additional revenue through direct manufacturers programs and optimizations. • Collaborate with Account Management leadership to develop strategic account plans aligned with objectives. • Work closely with the account management team to develop and execute cross sell strategies and initiatives. • Conduct regular account reviews to evaluate performance, identify areas for improvement, and develop action plans. • Monitor market trends, industry developments, and competitor activities to identify potential risks or opportunities for the company. • Representing AS at client and industry conferences and client events. • Act as a liaison between BEP brands and AS Account Management, developing campaigns and ensuring alignment of goals and expectations. Develop training and incentive programs for Account Management around these goals. • Ensure that all AS Account Managers have the necessary information and resources to excel in their roles.

Job Description The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work through the Service Department, including the managing of tickets, scheduling of on-site technical resources, monitoring of all work on each Service team, holding teams accountable for work not being completed in a timely fashion, and entering new work into the ticketing system for completion by Service. Job Responsibilities - Answer incoming calls during shift hours and coordinate support tickets while ensuring coverage and client satisfaction. - Triage tickets properly by ensuring contacts, types, subtypes, priority, resource, and detailed ticket summary, etc. are accurate. - Adherence to Standard Operating Procedures (SOPs) relating to ticket creation. - Coordinate dispatch of onsite resources as needed. - Follow procurement process with incoming equipment for service tickets. - Auditing and closure of completed tickets. - Perform follow-up when a client requests an update. - Use ConnectWise to create, review and manage service tickets for the entire Service Department. This includes editing tickets, handling workflows, changing ticket statuses, and coordinating with internal staff to identify specific issues or problems preventing work from being completed. - Regular review of all current Service Department tickets, to include responding to email-originated tickets to let the customer know it has been received, to identify high-priority tickets and notify the appropriate Service staff, and to identify tickets which are not being handled promptly. - Use internal and external knowledge bases and resources to research and resolve issues independently, as well as to assist in documenting coordinator procedures and policies. - Help the team identify trends, follow up on patterns, and address gaps in ticket handling. - Complete any other tasks as assigned by ITS management. Job Qualifications - Strong written and verbal communication skills - Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. - At least 6 months of Customer Service Experience. - Culturally Fit. - Experience with Managed Service Providers (MSPs) is highly desirable. - Flexible to work during daytime or after hours - Pacific Standard Time. Job Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to pass our online behavior and cognitive assessments. - Able to provide NBI Clearance (for PH applicants). Compensation Pay rate starts at $4.00/hr and vary by experience and location. Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification You have the option to speed up your application process by following the two-step approach below or simply Submit Application by filling out the form (Apply for This Job). Then, someone from our team will reach out to you as soon as possible.: Step 1: Please go to this link for a short technical quiz: PRE-EMPLOYMENT ASSESSMENT Step 2: Complete this pre-recorded video interview: PRE-RECORDED VIDEO INTERVIEW

Position: Intake Specialist Location: Remote (South Africa) - US Hours (8am-12pm , 2pm-6pm EST) Type: Full-Time . Key Responsibilities: - Respond efficiently to incoming intake inquiries through phone, email, and online forms. - Provide detailed information about ABA therapy services and intake procedures to families and clients. - Coordinate collection, review, and verification of all required documentation (diagnosis, insurance, referrals). - Schedule appointments and assessments in collaboration with clinical staff. - Maintain accurate records within practice management systems. - Communicate consistently with families to ensure smooth onboarding experience. - Collaborate with clinical, insurance, and administrative teams to resolve client eligibility issues.