• Ensure exceptional support and service delivery to a portfolio of key clients • Oversee all support and service activities across key accounts • Take extreme ownership of the client experience to reduce attrition and support renewals • Serve as the single point of accountability for clients, building trusted partnerships • Collaborate cross-functionally with sales, product, and support teams • Document all tasks according to internal guidelines • Review monthly invoices for accuracy, including client standard fee schedule • Lead the annual enrollment process and testing workflows for clients • Identify training opportunities and suggest process improvements

At AO Globe Life, excellence is the standard. We serve veterans, labor union members, and credit union members by delivering dependable supplemental benefit solutions with integrity, precision, and care. Our mission is clear: help families protect their financial futures while providing a high level of service at every interaction. This fully remote opportunity is designed for professionals who want flexibility, meaningful work, and long-term career growth in a structured, supportive environment. What You’ll Gain 100% remote work environment from anywhere in the United States Flexible scheduling that supports work-life balance Pre-qualified client consultations provided — no cold outreach required Comprehensive training and licensing support Weekly direct deposit Monthly and quarterly performance bonuses Health insurance premium reimbursement Union representation through OPEIU Local 277 Leadership development and advancement opportunities A collaborative, service-focused team culture What You’ll Do Conduct scheduled virtual consultations with individuals and families Assess client needs and provide personalized benefit recommendations Explain coverage options clearly and guide clients through enrollment Maintain accurate digital records and ensure compliance standards Provide ongoing client support, including policy updates and general inquiries Build long-term relationships through consistent communication and service Participate in training sessions, mentorship, and team development Who Thrives in This Role Professionals with a strong client-first mindset Confident communicators who build trust in virtual settings Organized individuals who can manage multiple priorities Self-motivated professionals comfortable working independently Candidates experienced with digital tools and virtual platforms Customer service or client-facing experience is helpful but not required Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or desktop computer with webcam Must be physically located within the United States Eligible to obtain a Life Insurance License (licensing support provided) About AO Globe Life For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families nationwide. Our organization is built on trust, long-term relationships, and a commitment to service. Apply today to build a flexible, purpose-driven career where your work makes a lasting impact.

AO Globe Life is hiring individuals who want a remote role where they can build skills, help people, and grow into something bigger. In this position, you’ll connect with individuals who have requested information about available benefits. You’ll guide conversations, answer questions, and provide a smooth, professional experience while building long-term client relationships. No cold calling. No door knocking. No chasing uninterested leads. What You’ll Be Doing - Meet with clients virtually using Zoom - Walk individuals and families through available programs - Answer questions and guide clients through next steps - Support clients through onboarding and follow-up communication - Maintain simple digital records and documentation - Manage daily appointments and stay organized - Participate in training, mentorship, and development sessions Why People Apply - 100% remote — work from anywhere in the U.S. - Flexible scheduling - No experience required — full training provided - No cold calling or outbound prospecting - Clients have already requested to be contacted - Ongoing mentorship and professional development - Clear path into leadership opportunities What You’ll Need - Must be authorized to work in the United States - Laptop or computer with camera + reliable internet - Strong communication and problem-solving skills - Comfortable working independently - Coachable, motivated, and goal-oriented About AO Globe Life AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, development, and long-term career growth.

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. How you'll make an impact Assists Account Manager, Account Executives, Producers, Brokers in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales. Typically assigned to accounts having less complex needs with no renewal goals associated with assigned accounts. Under direction of more senior staff, provides administrative support to an assigned group of clients. Resolves customer service inquiries that require research and interactions with carriers or agents. Generally requires assistance when resolving more complex problems. Day-to-day client contacts are generally mid- or lower-level client staff and contact with clients. Responds to client questions and maintains a log of conversations. Markets new and renewal accounts according to company procedures. Evaluates all proposals to include in spreadsheets. Prepares renewals and client information presentations and assists in preparing RFP responses. May provide guidance and direction to Customer Service Reps or administrative support. About You Required: High School Diploma/GED and 1+ years of related experience. Preferred: Appropriate license Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.