• Responsible for assigned client(s) and Foth project execution team • Deliver personalized, client-centered service • Develop and manage positive, long-term client relationships • Motivate a multi-disciplined team to support clients' needs • Represent Foth as primary point of contact for the client relationship • Generate revenue and deliver profitability • Pursue new opportunities and create strategic plans • Flexibility in scheduling and ability to travel as necessary

• Contact professionals within a specified geographic area • Present the current offer • Handover to the account manager to convert the lead into a prospect • Mandatory lead quota (e.g., minimum of 2 leads provided for 2 hours of work per day) • Bonuses for sales closed from prospected leads

• Respond to patient inquiries regarding billing statements, account balances, insurance claims, and payment options via phone. • Process patient payments, including credit card transactions, online payments, setting up payment plans, and processing financial assistance applications as appropriate. • Explain billing processes, insurance coverages, and payment options to patients in a clear, empathetic, and professional manner. • Research/Review Explanation of Benefits (EOB's) that reflect payment or denial of patient medical claims in order to respond to patient inquiries. • Accurately and concisely document patient's account with proper feedback, call summary and any resolution provided during each call. • Process credit card transaction with patients over the phone and correctly apply proper payment. • Work patient correspondence with regards to address corrections, bankruptcy documents, returned mail, etc. • Liaison with the collection department to ensure proper balances, payments or adjustments are communicated on individual patient accounts as they arise. • Familiarity with negotiated contracts and applicable fee schedules. • Maintain or exceed department goals related to abandon rate, call volume, answer call rate, etc. • Assist with other related revenue cycle tasks as needed, such as contacting payment plan and patient paid direct, and self-pay patients for payment, emailing Financial Assistance Applications, etc.

• Manage and strengthen client relationships in China, ensuring high levels of customer satisfaction and loyalty. • Develop and execute account strategies to address client needs and drive regional business growth. • Collaborate with cross-functional teams to deliver tailored solutions for clients’ global expansion requirements. • Monitor client accounts and provide proactive support, resolving issues in a timely and effective manner. • Conduct regular business reviews and check-ins to assess service effectiveness and gather client feedback. • Identify opportunities for upselling and cross-selling GoGlobal’s services to existing clients. • Stay informed on market trends, payroll practices, and regulatory updates in China to provide clients with expert recommendations. • Other ad hoc services requested by the Company.