• Administering configuration and maintenance of Workday Core HCM, Benefits, and Compensation modules for international entities, ensuring compliance with Canadian (including Quebec) and Mexican regulations. • Managing business processes, eligibility rules, validations, and reporting structures tailored to regional HR practices and labor standards. • Supporting local HR users with troubleshooting, data corrections, and guidance across HCM, ensuring adherence to bilingual documentation and audit requirements. • Coordinating testing and implementation of Workday releases and enhancements that impact international HR functionality and country-specific processes. • Partnering with HR leadership, HR Operations, and local HR teams in Canada and Mexico to align system design with local legislation, healthcare requirements, and internal governance policies.

• Work with implementation teams from concept to operations, providing deep technical subject matter expertise for successfully deploying large scale data solutions in the enterprise, using modern data/analytics technologies on premise and cloud • Build and implement a solution architecture, provision infrastructure, secure and reliable data-centric services and application in GCP • Work with data team to efficiently use Cloud infrastructure to analyze data, build models, and generate reports/visualizations • Integrate massive datasets from multiple data sources for data modeling • Design, build, implement and manage APIs and API proxies. • Organizes and implements all API development processes internally and externally. • Ensures that API’s are satisfactory to business requirements, including features, infrastructure and systems • Troubleshoots and tests all features, systems, and functionality of end products. • Implement methods for automation of all delivery components to minimize labor in development and production • Formulate business problems as technical data problems while ensuring key business drivers are captured in collaboration with product management • Knowledge in machine learning algorithms especially in recommender systems • Extracting, Loading, Transforming, cleaning, and validating data • Designing pipelines and architectures for data processing • Creating and maintaining machine learning and statistical models • Querying datasets, visualizing query results and creating reports

• Support customer integrations and onboarding processes • Provide customer support and troubleshoot technical issues • Maintain, improve, and test business systems including Finxact (core banking), Savana (payments), Prelim (account opening) and Alloy (compliance/KYC) • Write detailed product requirements and technical specifications to accelerate development • Document processes and workflows for regulatory requirements, internal audit, and team knowledge sharing • Collaborate with engineering, operations, and compliance teams to translate business needs into actionable requirements

• Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software. • Contribute to root cause analysis related to requests for changes to software or internal processes. • Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected. • Document requirements and provide expected results to the different support teams for investigation. • Perform unit testing and validate regression testing results related to software updates. • Use the appropriate tools or software to assign requests to support teams, track or follow up on requests. • Manage assigned tasks effectively to completion in order to meet high level of service.