• Lead complex Enterprise and Strategic client implementations from onboarding through successful adoption. • Serve as a primary point of contact between clients and internal teams to gather requirements and deliver tailored solutions. • Design, configure, and demonstrate customized solutions that meet client business needs. • Develop and deliver comprehensive training programs, including train -the-trainer sessions. • Support new asset implementations and ongoing site optimizations. • Provide advanced technical support and issue triage for complex client needs. • Collaborate with cross-functional partners to ensure alignment and client success. • Stay current on product enhancements, new releases, and industry trends. • Mentor and support less experienced team members and contribute to a positive team culture. • Lead or support complex projects and initiatives. • Share knowledge and best practices to improve team effectiveness and client outcomes.

• Understand Customer Operations Tech Stack. • Handhold customer in syncing all the data sources with CSB. • Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics). • Understand the business requirement as to prioritise data sources and objects. • Conduct workshops with customers to break the requirement in smaller & achievable format. • Create an implementation framework to capture and decide what are all the data that is required. • Plan meetings with customers & their developers to understand how their data is structured. • Consult them the best practices of sending that data to CSB. • Resolve customer issues, with or without collaboration with other teams; • Build strong customer relationships by maintaining high levels of engagement and communication. • Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation. • Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools. • Pass Feedback to Product Management. • Work with the Support & CustomerSuccess team to coordinate and prioritise open items.

• Dedicated to implementation of the full Payroll, Absence Management and Time & Labor Oracle modules • Serve as subject matter expert in Oracle Cloud HCM suite • Coordinate business requirements gathering, gap analysis, and design of solutions • Identify business requirements and map them to the Oracle HCM Cloud functionality • Create and deliver project documentation • Review, define and guide re-engineering business processes • Identify and escalate any potential risks or issues • Create and coordinate testing plans • Design and configure reports and queries in support of payroll operations

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​ ​ As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Implementation Experience Specialist and can be based remotely.​ Job Summary The Implementation Experience Specialist is responsible for driving successful implementation and usage of AI technologies within the field support organization. This role collaborates cross-functionally to identify opportunities, train & deploy AI solutions to ensure tools deliver measurable business value and impact to the patient and field experience. The ideal candidate is equal parts problem solver, trainer and workflow designer with strong communication skills and a passion for translating emerging technologies into practical, everyday use. Core Competencies & Responsibilities: - AI Enablement & Implementation: Assess business processes to identify AI use cases and adoption opportunities. - Business Value Alignment, Outcome Driven & Stakeholder Engagement: Create business cases, return on investments and executive level presentations; Translate complex AI capabilities into clear business value. - Cross-functional Collaboration & Leadership: Partner with key departments – including Operations, IT, Product, Learning & Development, Communications, and other teams – to ensure smooth implementation and stakeholder alignment. - Process Optimization: Develop and maintain use-case playbooks, SOPs and knowledge bases for AI-enabled processes. - Reporting & Insights: Track adoption metrics, usage patterns and impact on efficiency, accuracy and field experience; prepare regular updates for leadership. - Risk Management & Field Experience Focus: Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges. - Continuous Improvement: Identify improvement opportunities and escalate gaps or enhancement needs; collect feedback from end users to inform roadmap planning and future deployments. - Ethics & Values: Act with integrity and adhere to core values consistently. Requirements/Qualifications: - Bachelor’s degree or equivalent work experience in the business or healthcare industry is required. - 3+ years of experience in operations, digital transformation or program management is required. - Certification in Lean, Six Sigma or process improvement methodologies is required. - Strong understanding of AI tools (e.g. generative AI platforms, copilots, RPA, workflow automation.) - Experience delivering training, onboarding or technology enablement. - Exposure to data privacy security and responsible AI principles. - Experience with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.) - Proven success in managing multiple projects, change management and progress reporting is required for success in this role. - Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work. - Entrepreneurial with a strong bias towards action. - Ability to lead without authority, building credibility across the organization. - Communicates effectively and listens actively. - Passionate advocate for our field and patients and the user experience. - Base Salary: $75,000 annually (Actual pay may vary based on experience, performance, and qualifications.) - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. - If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees View CA Privacy Policy