Aspen Dental

Role Description The Director of Revenue Accounting will serve as a leader and strategic partner within the accounting organization, with direct oversight of the end-to-end revenue recognition and other patient accounting processes for Aspen Dental. This role is responsible for improving, maintaining, and supporting net revenue recognition policies and accuracy. The Director will set the strategic direction for revenue accounting operations, establish and enforce internal controls, auditing/validation, and serve as a key liaison between Revenue Cycle Management, IT/Product, FP&A, Analytics, and external auditors. The position requires an individual who has a proficient understanding of revenue recognition in accordance with company and accounting standards (e.g., ASC 606, CECL/ASC 310). The Director must be data-driven and be able to clearly articulate the methods applied to executives, operations, and doctors. This position has flexibility with work location and may require travel for onboarding and other needs. Responsibilities - Establish, enforce, and continuously improve accounting policies and internal controls to ensure compliance with GAAP for revenue recognition and patient accounting processes. - Build and maintain allowance models segmented by payor class, aging, etc. Ensure models are reconciled to the financials monthly. - Build and maintain collection waterfall models that track charges > contractual adjustments > expected collections > write offs and perform variance analysis to reported financials. - Build dashboards and trend reporting to monitor and corroborate models and reported financials and identify changes proactively. - Build and maintain models, analysis, and accuracy of other patient accounting processes such as product warranties, product guarantees, deposits, and healthcare financing fees. - Lead and approve revenue and patient accounting mapping strategy between practice management systems, data warehouses, and the general ledger, ensuring alignment with business and reporting requirements. - Oversee and review the preparation of standard and non-standard journal entries, ensuring accuracy and completeness on revenue/Net AR and other patient accounting processes. - Review and approve balance sheet and P&L reconciliations to financials monthly. - Develop and maintain proactive cross-functional partnerships with Revenue Cycle Management, IT/Product, and FP&A/Analytics leadership to define and drive revenue analytics, best practices, and system improvements. - Illustrate models and accounting methods and present to the business as required (operations, doctors, etc.). - Serve as a point of contact for external auditors, managing audit requests and ensuring the delivery of audit-ready documentation. Qualifications - Bachelor’s degree in accounting or finance. - Experience within the healthcare or dental industry. - Experience with fee schedules, UCR rates, and how contractual rates flow into contractual and discretionary adjustments. - Experience with practice management systems and revenue cycle management processes. - 7-10 years of progressive accounting experience, with at least 3-4 years in a healthcare or dental revenue cycle environment. - Advanced proficiency in Microsoft Office, particularly Excel; ability to leverage data tools and technology to drive process improvements. - Proficiency with tools such as Power BI, Looker, Tableau, and SQL/databases. - Proven ability to operate with a high degree of autonomy, manage projects and competing priorities, and navigate ambiguity in a fast-paced environment. - Strong analytical, written, and verbal communication skills. Requirements - CPA strongly preferred as role will interact with external auditors. - Prior experience at a Big 4 or regional firm with healthcare clients is a differentiator. Benefits - Salary: 175-215k, plus bonus incentives. - Generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

Role Description The Provider Enrollment Specialist plays a vital role within our Payor Strategy team. This position is responsible for managing and maintaining the enrollment and credentialing for Aspen Dental providers with insurance payers and assigned dental plans. This role ensures timely and accurate submission of provider applications, updates, and recredentialing to facilitate uninterrupted billing, reimbursement, and patient care. The successful candidate will report to the Enrollment Manager. - Prepare, submit and track payer enrollment applications for new providers and existing provider changes. - Maintain accurate records of all enrollment activities in the credentialing system. - Communicate with insurance companies, healthcare providers, and internal departments to ensure applications are processed efficiently. - Monitor enrollment status and follow up with payers to resolve delays or issues. - Update provider demographic and practice information with all contract payers as needed. - Ensure recredentialing timelines and requirements are maintained so providers' enrollment status remains intact with no lapses. - Work closely with Field Support, Operations, Revenue Cycle Management (RCM) team to resolve any escalated enrollment or credentialing issues in a timely manner. - Research and resolve out of network claims issues by investigating provider participation status and effective dates of enrollment. - Coordinate temporary provider enrollments and ensure all necessary documentation, linkage, and payer updates are completed. - Collaborate closely with RCM on status of provider enrollments including providing reports submission as needed. - Generate and maintain enrollment status reports. - Support audits, and other duties as assigned. Qualifications - High school diploma or equivalent required, associate or Bachelor’s degree preferred. - 1-3 years of experience in payor enrollment. - Working knowledge of commercial payors and government payor requirements. - Proficient in Microsoft Office and credentialing software including but not limited to CAQH, Availity. - Strong attention to detail, organization, and follow-up skills. - Excellent communication and customer service abilities interacting with internal teammates and external clients. - Detail-oriented, with strong level of analytical and problem-solving skills. Requirements - Experience in working with multi-specialty large group practices; dentistry is a plus. - Knowledge of revenue cycle and billing processes. - Familiarity with NPI and file provider management. Benefits - Base Pay Range: $24.00-26.00 per hour (Actual pay may vary based on experience, performance, and qualifications.) - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

Role Description The person selected for this role will play a significant part in ensuring that Aspen Dental continues to provide access to care in facilities that demonstrate best-in-class safety, cleanliness, and functionality. This position will be responsible for the following: - Manage the day-to-day facility management of dental equipment and maintenance issues at multiple locations over a large geographic territory in a team-oriented atmosphere from our main office. - Troubleshoot equipment over the phone with office staff and deliver specific instructions. - Tact and directness in dealing with the facilities vendors is critical to ensure that required actions are completed. - Manage expectations and performance within service level parameters. Verify completion of work and services. - Effectively communicate with internal customers and contract vendors. - Data analysis and storage of work order history and budget tracking using online programming. - Subcontractor appropriation. Ability to search for vendors and sign them up. - Shipping items and tracking for the Facilities Department. - Billing management for Facilities tickets, including contacting vendors to get the correct information for billing and coordination with ADMI billing to coordinate correct GL codes and location codes for items. - Run small projects from start to finish and provide guidance to techs in the field of our scope of work in detail. Qualifications - Exceptional customer service skills. - Ability to act with a ‘sense of urgency.’ - Skill and experience in both verbal and written communications that meet the needs of different customers and vendors. - Prior exposure to multi-unit facilities management concepts and best practices is helpful. - Ability to demonstrate successful completion of multiple tasks concurrently in a fast-paced environment. - Experience and ability to negotiate with vendors. - Analytical and critical thinking skills. - Real-time problem-solving abilities. - Willingness and eagerness to develop new skills and take on more responsibility. Requirements - Occasional travel may be required. - Flexible schedule. - A degree in higher education is preferred. Benefits - Generous benefits package including paid time off. - Health, dental, and vision insurance. - 401(k) savings plan with match. Work Environment Chicago or Syracuse based candidates are preferred; however, exceptional remote candidates will be considered. Salary $24-25

Role Description As a reflection of our current needs and planned growth, we are very pleased to offer a new opportunity to join our dedicated team as Lighthouse Case Coordinator. Candidates must be open to working Monday-Friday from 8am-5pm EST and this position will be based remotely. Lighthouse is a fully functional 3D Print digital prosthetic lab supporting Aspen Dental Branded practices for removable prosthetics inclusive of surgical guides, night guards, and digital dentures. - Maintain Lighthouse Queue and the Lighthouse Tracker spreadsheet: - Research cases in Lighthouse Print queue that are missing CAM files, 3ShapeCommunicate and or LabRx supporting data. - Prepare LabRx scripts for cases in Lighthouse Queue to be printed at Lighthouse Print: - Print LabRx scripts and sort based on print material batching. - Maintain the Lighthouse Billing Tracker. - Enter all cases from Lighthouse Portal into Lighthouse Case Tracker spreadsheet which includes: - Ensuring design files are current and adequately stored for printing. - Supplying an all-encompassing reference list. - Ensuring accuracy for Finance to use for monthly billing. - Maintain Lighthouse queue support which includes: - Case tracking inquiries. - Responding to any office inquiries of case location, approximate delivery dates, and any additional questions. - Contacting designer or Lighthouse team to determine delivery estimation. - Manage Lighthouse Portal which includes: - Cross checking cases in the Lighthouse Portal (3Shape) for matching lab script in the To Designer Queue (LabRx). - Manage To Designer Queue which includes: - Cross checking cases in the To Designer Queue for matching cases in the Lighthouse Portal. - Instruct office team members on 3Shape Communication and LabRx protocols as needed. - Customer service support via phone, live chat agent, and ticketing system. Qualifications - High School Diploma or equivalent required. - Experience working in a fast-paced, customer-driven environment. - Desire to exceed customer service expectations. - Data entry experience. - Proficient with Microsoft Excel. - Organized and detail-oriented. Requirements - Base pay range: $20.00 - 22.00 per hour (Actual pay may vary based on experience, performance, and qualifications.) Benefits - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

Role Description The Provider Enrollment Coordinator is an entry-level role that provides essential administrative and operational support to the Provider Enrollment team. This position plays a key role in ensuring timely and accurate processing of provider enrollment activities by: - Monitoring mail systems - Managing shared inboxes - Supporting directory audit completion Attention to detail, organization, and consistent follow-through are critical to the success of this role. The candidate will report to the Provider Enrollment Manager. Key Responsibilities - Monitor enrollment related systems including Medistreams to distribute incoming mail to Provider Enrollment team. - Manage the Provider Enroll Inbox by reviewing incoming email messages, distributing requests, and ensuring timely responses. - Support completion of provider directory audits by verifying data accuracy. - Maintain accurate records of enrollment activities and ensure proper documentation is stored in designated systems. - Collaborate with Provider Enrollment Specialists and Manager to ensure deadlines are met. - Escalate issues or delays to appropriate team members as needed. - Perform general administrative support tasks for the Provider Enrollment team. - Special projects as needed. Qualifications - High school diploma or equivalent required; associate or bachelor's degree preferred. - Familiarity with provider enrollment processes (a plus but not required). - Strong organizational skills and attention to detail. - Ability to manage multiple high-volume tasks and prioritize effectively in a fast-paced environment. - Ability to follow processes and maintain confidentiality of sensitive information. - Strong written and verbal communication skills. - Microsoft Office (Excel, Outlook, Word). Requirements - Salary: $20-22/hr Benefits - A generous benefits package that includes paid time off - Health, dental, and vision insurance - 401(k) savings plan with match

Role Description The Provider Enrollment Specialist plays a vital role within our Payor Strategy team. This position is responsible for managing and maintaining the enrollment and credentialing for Aspen Dental providers with insurance payers and assigned dental plans. This role ensures timely and accurate submission of provider applications, updates and recredentialing to facilitate uninterrupted billing, reimbursement and patient care. The successful candidate will report to the Enrollment Manager. - Prepare, submit and track payer enrollment applications for new providers and existing provider changes. - Maintain accurate records of all enrollment activities in the credentialing system. - Communicate with insurance companies, healthcare providers and internal departments to ensure applications are processed efficiently. - Monitor enrollment status and follow up with payers to resolve delays or issues. - Update provider demographic and practice information with all contract payers as needed. - Ensure recredentialing timelines and requirements are maintained so providers' enrollment status remains intact with no lapses. - Work closely with Field Support, Operations, Revenue Cycle Management (RCM) team to resolve any escalated enrollment or credentialing issues in a timely manner. - Research and resolve out of network claims issues by investigating provider participation status and effective dates of enrollment. - Coordinate temporary provider enrollments and ensure all necessary documentation, linkage and payer updates are completed. - Collaborate closely with RCM on status of provider enrollments including providing reports submission as needed. - Generate and maintain enrollment status reports. - Support audits, and other duties as assigned. Qualifications - High school diploma or equivalent required, associate or Bachelor’s degree preferred. - 1-3 years of experience in payor enrollment. - Working knowledge of commercial payors and government payor requirements. - Proficient in Microsoft office and credentialing software including but not limited to CAQH, Availity. - Strong attention to detail, organization and follow up skills. - Excellent communication and customer service abilities interacting with internal teammates and external clients. - Detail oriented, with strong level of analytical and problem-solving skills. Requirements - Experience in working with multi-specialty large group practices; dentistry is a plus. - Knowledge of revenue cycle and billing processes. - Familiarity with NPI and file provider management. Benefits - Base Pay Range: $24.00-26.00 per hour (Actual pay may vary based on experience, performance, and qualifications.) - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.

Role Description Aspen Dental is hiring for a Digital Workflow Agent for Aspen Dental-branded practices. This is a remote position that can be based anywhere in the US. The Digital Workflow Agent ensures a seamless & efficient support experience for our Field Team Members in the use of 3Shape Trios workflows, including but not limited to: - Proper operation of the scanner - Capturing of high-quality digital impressions through established processes - Adherence to standardized digital workflows Salary: $27 - $30 / hour depending on experience Responsibilities - Customer Support: Provide virtual live-scan support for offices and ability to coach in the moment on intraoral workflows and scan strategies. Able to troubleshoot minor technical issues with the 3Shape Scanner or related software. - Communication: Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions for a variety of dental procedures. Ensure proper workflows are followed. - Continuous Improvement: Support standardization and best practices across all Aspen Dental-branded offices. - Reporting: Monitor and update support tickets in a real-time Help Desk environment. Provide relevant details on resolution steps for each issue addressed. - Additional Support Responsibilities: Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem. Qualifications - High school graduate or equivalent - 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services. - Familiarity with dental, medical, or manufacturing environments. - Experience in 3Shape Scanner technology & Scan/Design workflows required. - SprintRay Digital Ecosystem Experience preferred, but not required. - Must be comfortable assisting and/or training Field Team Members in a virtual environment. - Experience in a Help Desk or Ticket Management System preferred, but not required. - Excellent verbal and written communication skills. - Ability to multi-task. - Strong problem-solving skills and a commitment to driving resolution and improvement. - Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships. - The ability to conduct up to 25% travel. 2-3 weeks travel for training is required. Requirements - The information contained in this job description is intended to describe the most important aspects of the position. - It is not intended to be an exhaustive list of all responsibilities, duties, and skills required to perform the work. - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essentials functions.

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are seeking an individual to join our organization as a Project Manager, Field Operations that will be based remotely. Job Summary This role will join the Aspen Dental Field Support team. The Program Manager for Field Operations Implementation plays a critical role in driving successful deployment of new initiatives, systems and processes across field locations. This position ensures operational readiness, consistency, and scalability by coordinating cross-functional efforts, managing timelines, and leading pilot-to-launch execution strategies. Core Competencies & Responsibilities: - Lead Implementation Projects: Plan, coordinate and oversee the rollout of new programs or operational processes within field operations. - Business Value Alignment & Outcome Driven: Create business cases, return on investments and executive level presentations. - Drive Pilot Success: Document scope of services for each project and analyze performance metrics and training; and create scalable playbooks for national deployment. - Cross-functional Collaboration & Leadership: Partner with key departments – including Operations, IT, Learning & Development, Communications, Marketing, Talent Acquisition, Human Resources, Scheduling Center and Product teams – to ensure smooth implementation and stakeholder alignment. - Change Management: Execute communication and training strategies that drive adoption, engagement and long-term sustainability. - Process Optimization: Identify opportunities for efficiency, standardization and continuous improvement across field operations. - Reporting & Insights: Track performance metrics, feedback from field teams; prepare regular updates for leadership. - Risk Management & Field Experience Focus: Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges. - Stakeholder & Prioritization Management: Balance stakeholder needs, create road maps, divisional calendars and align teams to drive business priorities and strategies. - Ethics & Values: Act with integrity and adhere to core values consistently. Requirements/Qualifications: - Bachelor’s degree or equivalent work experience in the business or healthcare industry. - 5+ years of experience in program or project management. The preferred candidate will have a proven track record of helping healthcare organizations optimize and improve implementation in multi-site or field operations environment. - Certification or Experience with Lean, Six Sigma or process improvement methodologies. - Proficiency with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.) - Experience with Microsoft SharePoint – including site creation, content management, permissions and workflow automation. - Demonstrates aptitude and interest in learning new systems and platforms. - Proven success in managing multiple projects, change management and progress reporting. - Ideal candidate also has operations acumen to understand implications of data, back-end services and operations on user experience. - Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work. - Entrepreneurial with a strong bias towards action. - Ability to lead without authority, building credibility across the organization. - Communicates effectively and listens actively. - Passionate advocate for our field and patients and the user experience. - Base Salary: $75,000 annually (Actual pay may vary based on experience, performance, and qualifications.) - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. - If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees View CA Privacy Policy

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 47 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Pet Health Care and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Provider Enrollment Specialist, which will be based remotely. The Provider Enrollment Specialist plays a vital role within our Payor Strategy team. This position is responsible for managing and maintaining the enrollment and credentialing for Aspen Dental providers with insurance payers and assigned dental plans. This role ensures timely and accurate submission of provider applications, updates and recredentialing to facilitate uninterrupted billing, reimbursement and patient care. The successful candidate will report to the Enrollment Manager. Key Responsibilities: - Prepare, submit and track payer enrollment applications for new providers and existing provider changes. - Maintain accurate records of all enrollment activities in the credentialing system. - Communicate with insurance companies, healthcare providers and internal departments to ensure applications are processed efficiently. - Monitor enrollment status and follow up with payers to resolve delays or issues. - Update provider demographic and practice information with all contract payers as needed. - Ensure recredentialing timelines and requirements are maintained so providers enrollment status remains intact with no lapses. - Work closely with Field Support, Operations, Revenue Cycle Management (RCM) team to resolve any escalated enrollment or credentialing issues in a timely manner. - Research and resolve out of network claims issues by investigating provider participation status and effective dates of enrollment. - Coordinate temporary provider enrollments and ensure all necessary documentation, linkage and payer updates are completed. - Collaborate closely with RCM on status of provider enrollments including providing reports submission as needed. - Generate and maintain enrollment status reports. - Support audits, and other duties as assigned. Qualifications: - High school diploma or equivalent required, associate or Bachelor’s degree preferred. - 1- 3 years of experience in payor enrollment. - Working knowledge of commercial payors and government payor requirements. - Proficient in Microsoft office and credentialing software including but not limited to CAQH, Availity. - Strong attention to detail, organization and follow up skills. - Excellent communication and customer service abilities interacting with internal teammates and external clients. - Detail oriented, with strong level of analytical and problem-solving skills. Preferred Skills: - Experience in working with multi-specialty large group practices; dentistry is a plus. - Knowledge of revenue cycle and billing processes. - Familiarity with NPI and file provider management. - ​Base Pay Range: $24.00-26.00 per hour (Actual pay may vary based on experience, performance, and qualifications.) - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. - If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees View CA Privacy Policy

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​ ​ As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Lighthouse Case Coordinator. Candidates must be open to working 11am-8pm EST and this position will be based remotely. Lighthouse is a fully functional 3D Print digital prosthetic lab supporting Aspen Dental Branded practices for removable prosthetics inclusive of surgical guides, night guards, and digital dentures. Responsibilities - Maintain Lighthouse Queue and the Lighthouse Tracker spreadsheet: - Research cases in Lighthouse Print queue that are missing CAM files, 3ShapeCommunicate and or LabRx supporting data. - Prepare LabRx scripts for cases in Lighthouse Queue to be printed at Lighthouse Print: - Print LabRx scripts and sort based on print material batching. - Maintain the Lighthouse Billing Tracker. - Enter all cases from Lighthouse Portal into Lighthouse Case Tracker spread sheet which includes: - Ensuring design files are current and adequately stored for printing. - Suppling an all-encompassing reference list. - Ensuring accuracy for Finance to use for monthly billing. - Maintain Lighthouse queue support which includes: - Case tracking inquiries. - Responding to any office inquiries of case location, approximate delivery dates, and any additional questions. - Contacting designer or Lighthouse team to determine delivery estimation. - Manage Lighthouse Portal which includes: - Cross checking cases in the Lighthouse Portal (3Shape) for matching lab script in the to Designer Queue (LabRx). - Manage To Designer Queue which includes: - Cross checking cases in the To Designer Queue for matching cases in the Lighthouse Portal. - Instruct office team members on 3Shape Communication and LabRx protocols as needed. - Customer service support via phone, live chat agent, and ticketing system. Minimum Education and Experience - High School Diploma or equivalent required. - Experience working in a fast paced, customer driven environment. - Desire to exceed customer service expectations. - Data entry experience. - Proficient with Microsoft Excel. - Organized and detail-oriented. - Base pay range: $20.00 - 22.00 per hour (Actual pay may vary based on experience, performance, and qualifications.) - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. - If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees