The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​ ​ As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Implementation Experience Specialist and can be based remotely.​ Job Summary The Implementation Experience Specialist is responsible for driving successful implementation and usage of AI technologies within the field support organization. This role collaborates cross-functionally to identify opportunities, train & deploy AI solutions to ensure tools deliver measurable business value and impact to the patient and field experience. The ideal candidate is equal parts problem solver, trainer and workflow designer with strong communication skills and a passion for translating emerging technologies into practical, everyday use. Core Competencies & Responsibilities: - AI Enablement & Implementation: Assess business processes to identify AI use cases and adoption opportunities. - Business Value Alignment, Outcome Driven & Stakeholder Engagement: Create business cases, return on investments and executive level presentations; Translate complex AI capabilities into clear business value. - Cross-functional Collaboration & Leadership: Partner with key departments – including Operations, IT, Product, Learning & Development, Communications, and other teams – to ensure smooth implementation and stakeholder alignment. - Process Optimization: Develop and maintain use-case playbooks, SOPs and knowledge bases for AI-enabled processes. - Reporting & Insights: Track adoption metrics, usage patterns and impact on efficiency, accuracy and field experience; prepare regular updates for leadership. - Risk Management & Field Experience Focus: Anticipate potential implementation barriers, proactively develop mitigation plans and ensure resolution during implementation phases; inform management and leadership teams of any vendor, partner or customer issues or challenges. - Continuous Improvement: Identify improvement opportunities and escalate gaps or enhancement needs; collect feedback from end users to inform roadmap planning and future deployments. - Ethics & Values: Act with integrity and adhere to core values consistently. Requirements/Qualifications: - Bachelor’s degree or equivalent work experience in the business or healthcare industry is required. - 3+ years of experience in operations, digital transformation or program management is required. - Certification in Lean, Six Sigma or process improvement methodologies is required. - Strong understanding of AI tools (e.g. generative AI platforms, copilots, RPA, workflow automation.) - Experience delivering training, onboarding or technology enablement. - Exposure to data privacy security and responsible AI principles. - Experience with project and change management tools (Monday.com, Asana, Jira, Smartsheet or similar.) - Proven success in managing multiple projects, change management and progress reporting is required for success in this role. - Ability to be self-directed to solve business issues in implementation, to make decisions about and prioritize own work. - Entrepreneurial with a strong bias towards action. - Ability to lead without authority, building credibility across the organization. - Communicates effectively and listens actively. - Passionate advocate for our field and patients and the user experience. - Base Salary: $75,000 annually (Actual pay may vary based on experience, performance, and qualifications.) - A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match. - If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees View CA Privacy Policy

• Lead visits to client sites to automate inventory management through drones. • Prepare for deployments and provide continued customer support. • Manage tickets and troubleshoot issues. • Coordinate with the Development team for smooth drone deployments. • Handle warehouse mapping, drone calibration and testing, documentation, and client training.

• Lead the Implementation team members of Implementation Managers and Specialists. • Drive capacity planning with your Product and R&D counterparts to size work appropriately and set delivery timelines. • Identify and execute on initiatives to improve time to value and quality of deliveries. • Provide strategic and tactical support to the GTM organization and drive repeatability, predictability, and scalability across the implementation process. • Track and report all key performance indicators, goals, efficiency, and trend analyses during regular internal reviews of the implementation function. • Be the face of our Implementation Teams in key customer conversations and relationships. • Work cross-functionally with Product and R&D teams to tackle technical builds and deliveries into a tactical implementation plan. • Design and improve tools to improve support the implementation process, including project plans, status reports, dashboards, and coaching tools. • Ensure the integrity of our implementations by mitigating risk and quality issues. If they do arise, be an expert in navigating them to resolution with your counterparts. • Work with your Team Lead counterpart on effective resource allocation.

Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. ____________________________________________________We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap. Pay Range USD $98,384.00 - USD $122,980.00 /Yr. STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am to 5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Navitus Health Solutions is seeking a Sr. Implementation Project Manager, HP Strategic Client to join our team! The Sr. Implementation Project Manager, HP Strategic Client (SIPM) will interface with health plans and strategic employer clients which may include a government program component to manage projects including transitioning clients to Navitus from their current PBM, implementing new services/programs, facilitating a change in vendor relations, i.e. TPA, disease management organization, etc. and more. This role is responsible for building an early relationship with the clients so they learn to trust us and have confidence that their transition needs will be successfully met as seamlessly as possible. The SIPM must have strong relationship skills to be able to work with not only the client team members, but also with the subject matter experts within Navitus, which will be key to a successful implementation. Excellent communication skills are necessary to ensure that all team members are kept well informed of the requirements, any changes, progress status and any potential issues. The SIPM will additionally be responsible for supporting other client projects and contribute towards team goals. Is this you? Find out more below! Responsibilities How do I make an impact on my team? - Prepare for and participate in the Readiness Assessment and potential sales initiatives - Be the primary face to the Client, involving significant travel - Prepare for and facilitate a new client Kick-off Meeting for the purposes of requirements gathering and discovery - Facilitate any internal Steering Committee meetings as required for more complex projects. - Assist the Client with facilitating any impact analysis to best determine the appropriate requirements to ensure a smooth and successful implementation - Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds - Create and maintain a detailed project plan and open items log for project monitoring purposes - Continuously monitor progress in terms of the status of the project and report back to internal management and subject matter team members and the Client using weekly status reporting formats - Assist with escalated client issues, member issues, project issues, etc. as identified or requested by the client through direct support or through the support of the Navitus subject matter experts assigned to the project - Provide go-live support either through remote access, internal on-site access or client site access. This requires working on January 1st of each year and other non-business days as needed - Facilitate Post Implementation Review meetings with the Client - Support other client related projects that require project management services - Support internal department projects - Able to travel as needed to meet client requirements - Other duties as assigned Qualifications What our team expects from you? - Bachelor's degree in business, healthcare administration, or related area; or equivalent work experience required - Valid State Driver’s License and current Automobile Insurance Policy - 5 years project management experience, working with external clients required - Knowledge of PBM or healthcare industry required - Knowledge of Medicare, Medicaid and/or ACA products preferred - Participate in, adhere to, and support compliance program objectives - The ability to consistently interact cooperatively and respectfully with other employees What can you expect from Navitus? - Top of the industry benefits for Health, Dental, and Vision insurance - 20 days paid time off - 4 weeks paid parental leave - 9 paid holidays - 401K company match of up to 5% - No vesting requirement - Adoption Assistance Program - Flexible Spending Account - Educational Assistance Plan and Professional Membership assistance - Referral Bonus Program – up to $750! #LI-Remote Location : Address Remote Location : Country US