• Provide sales support on new technologies; recommend products and solutions • Provide phone and e-mail support for customers by answering inquiries on our products and services • Lead or participate in product trainings for fellow technical personnel and sales staff • Troubleshoot and solve customer technical problems with our products and services • Maintain technical relationships with our product vendors • Evaluate future computer components to be used in our Nexlink products. • Generate ideas for process improvement • Represent Seneca Data in a professional manner; striving for total customer satisfaction • Perform other related duties as assigned

• Selling and demonstrating our products to new customers • Cultivating existing customers to minimize churn and maximize happiness • Assisting with initial product installs and customer proof-of-concept installations • Create and deliver powerful presentations and demos that clearly communicate the value proposition • Work with product and marketing teams to become a technical product expert • Support sales executives with solution selling into prospect accounts • Manage technical aspects of RFP/RFI responses • Communicate client needs to R&D teams for product enhancements • Train customer teams on the product and identify/seal problem areas

Who We Are WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries – so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands – Mosaicx and Televox – WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication. Learn more at www.westcx.com. The Opportunity We’re seeking a Sr. Solutions Engineer to help connect business needs with technical capabilities in a fast-moving, customer-facing environment. This role plays an important part in both current customer support and new customer discovery, while also helping shape how WestCX solutions are positioned, demonstrated, and delivered. You’ll work across a range of solution areas and client needs, making this a hands-on and varied opportunity for someone who enjoys solving problems, engaging directly with customers, and translating technical complexity into practical outcomes. As the team continues expanding its capabilities in AI-driven customer experience, this role will also help bring forward-thinking perspective to conversations around AI, conversational AI, IVR, and IVA. Healthcare experience is highly preferred. What You’ll Do - Partner with existing customers on solution-related questions, project support needs, and technical discussions - Participate in customer meetings and help align technical capabilities to desired outcomes - Support new customer discovery by understanding business goals, technical environments, and workflow requirements - Evaluate integration considerations and research how customer systems connect to WestCX solutions - Prepare for and deliver product and platform demonstrations for current and prospective customers - Tailor demo scenarios and supporting materials to customer needs and solution capabilities - Contribute to discussions around AI, conversational AI, IVR, and IVA use cases - Help assess how these technologies fit into customer workflows to support self-service and business outcomes - Collaborate across the team during onboarding and beyond, including shadowing, shared call participation, and guided handoffs - Bring initiative, thoughtful questions, and sound judgment to improve how the team works and how solutions are delivered Why This Role Is Different This is a unique opportunity to join a team that values technical depth, customer engagement, and strategic thinking equally. We’re looking for someone who can do more than respond to requests — someone who understands the why behind the ask, can challenge the how when needed, and help shape a better solution. You’ll be joining a team that is growing not just in volume, but in capability and perspective. Your ideas, technical insight, and customer-first mindset will help strengthen how the team approaches integrations, AI, and healthcare-related solution conversations. If you enjoy working across business, technology, and customer relationships, this role offers the chance to make a meaningful impact. What You Bring - Experience in solutions engineering, technical pre-sales, or a similar customer-facing technical role, ideally delivering cloud or AI-powered customer experience solutions - Proven ability to translate business requirements into workable technical approaches, including where and how to apply AI to improve workflows and outcomes - Experience supporting customer meetings, discovery sessions, and product demonstrations that highlight AI-assisted and automated experiences - Strong understanding of integration concepts, data flows, and technical feasibility across platforms and workflows, including how AI services (NLU, LLMs, analytics, routing) fit into existing architectures - Hands-on experience implementing AI or automation in real-world scenarios (e.g., Conversational AI, IVR/IVA flows, virtual agents, call deflection, summarization, or intelligent routing), from design through measurement of business impact - Familiarity with AI, Conversational AI, IVR, or IVA solutions and their role in customer experience, with the ability to explain capabilities, limitations, and trade-offs to both technical and non-technical stakeholders - Strong communication and collaboration skills with customers, sales partners, and internal stakeholders; comfortable leading technical discussions about AI-enabled solutions - A curious, proactive mindset: you experiment with new AI tools and techniques, think critically about where they add value, and recommend better approaches based on data - Healthcare experience highly preferred, especially applying AI in regulated environments with attention to privacy, security, and compliance - A desire to contribute to team growth, improve processes, and support solution success, including helping develop AI best practices, playbooks, and reusable patterns Why Join Us: If you are passionate about pushing the boundaries of AI and driving innovation, we invite you to apply for this exciting opportunity. Join WestCX and be part of a dynamic company that is shaping the future of conversational AI. In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family. - Medical, dental, vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off including vacation, holiday and sick time - 401(k) retirement plan with company match up to 6% after one year - Tuition reimbursement & in house learning platform - Service awards. . . and much more We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals.

• Evangelise the context layer: Be the go-to technical voice for partners on how Atlan powers AI-ready data and enterprise governance on Snowflake, Databricks, and modern data stacks. • Build joint solutions: Co-design repeatable reference architectures and demos (e.g., AI-ready data on Snowflake + Atlan, AI governance on Databricks + Atlan). Work hands-on with REST APIs, SQL, dbt, and partner-native AI services like Cortex. • Enable partner technical teams: Design and deliver onboarding, training, and certifications so partner SEs can position, demo, and validate Atlan — without us in the room. • Drive opportunity creation: Run partner-facing demos, discovery sessions, and POV workshops tied to high-priority AI initiatives: AI copilots, talk-to-data, AI governance. • Feed back into product: Bring partner and field insights into roadmap conversations, and help prioritise integrations that cement Atlan as the default governance layer across our ecosystem.