Who We Are WestCX is the intelligence behind every trusted interaction. We unify conversation, data, and insight across complex, regulated industries – so organizations can deliver experiences that are personal, compliant, and effortless. Built on decades of innovation across our portfolio brands – Mosaicx and Televox – WestCX combines conversational AI, automation, and analytics to deliver trusted, outcome-driven communication. Learn more at www.westcx.com. The Opportunity We’re seeking a Sr. Solutions Engineer to help connect business needs with technical capabilities in a fast-moving, customer-facing environment. This role plays an important part in both current customer support and new customer discovery, while also helping shape how WestCX solutions are positioned, demonstrated, and delivered. You’ll work across a range of solution areas and client needs, making this a hands-on and varied opportunity for someone who enjoys solving problems, engaging directly with customers, and translating technical complexity into practical outcomes. As the team continues expanding its capabilities in AI-driven customer experience, this role will also help bring forward-thinking perspective to conversations around AI, conversational AI, IVR, and IVA. Healthcare experience is highly preferred. What You’ll Do - Partner with existing customers on solution-related questions, project support needs, and technical discussions - Participate in customer meetings and help align technical capabilities to desired outcomes - Support new customer discovery by understanding business goals, technical environments, and workflow requirements - Evaluate integration considerations and research how customer systems connect to WestCX solutions - Prepare for and deliver product and platform demonstrations for current and prospective customers - Tailor demo scenarios and supporting materials to customer needs and solution capabilities - Contribute to discussions around AI, conversational AI, IVR, and IVA use cases - Help assess how these technologies fit into customer workflows to support self-service and business outcomes - Collaborate across the team during onboarding and beyond, including shadowing, shared call participation, and guided handoffs - Bring initiative, thoughtful questions, and sound judgment to improve how the team works and how solutions are delivered Why This Role Is Different This is a unique opportunity to join a team that values technical depth, customer engagement, and strategic thinking equally. We’re looking for someone who can do more than respond to requests — someone who understands the why behind the ask, can challenge the how when needed, and help shape a better solution. You’ll be joining a team that is growing not just in volume, but in capability and perspective. Your ideas, technical insight, and customer-first mindset will help strengthen how the team approaches integrations, AI, and healthcare-related solution conversations. If you enjoy working across business, technology, and customer relationships, this role offers the chance to make a meaningful impact. What You Bring - Experience in solutions engineering, technical pre-sales, or a similar customer-facing technical role, ideally delivering cloud or AI-powered customer experience solutions - Proven ability to translate business requirements into workable technical approaches, including where and how to apply AI to improve workflows and outcomes - Experience supporting customer meetings, discovery sessions, and product demonstrations that highlight AI-assisted and automated experiences - Strong understanding of integration concepts, data flows, and technical feasibility across platforms and workflows, including how AI services (NLU, LLMs, analytics, routing) fit into existing architectures - Hands-on experience implementing AI or automation in real-world scenarios (e.g., Conversational AI, IVR/IVA flows, virtual agents, call deflection, summarization, or intelligent routing), from design through measurement of business impact - Familiarity with AI, Conversational AI, IVR, or IVA solutions and their role in customer experience, with the ability to explain capabilities, limitations, and trade-offs to both technical and non-technical stakeholders - Strong communication and collaboration skills with customers, sales partners, and internal stakeholders; comfortable leading technical discussions about AI-enabled solutions - A curious, proactive mindset: you experiment with new AI tools and techniques, think critically about where they add value, and recommend better approaches based on data - Healthcare experience highly preferred, especially applying AI in regulated environments with attention to privacy, security, and compliance - A desire to contribute to team growth, improve processes, and support solution success, including helping develop AI best practices, playbooks, and reusable patterns Why Join Us: If you are passionate about pushing the boundaries of AI and driving innovation, we invite you to apply for this exciting opportunity. Join WestCX and be part of a dynamic company that is shaping the future of conversational AI. In addition to competitive pay, we understand that employee benefits are an important factor in your choice of where to work. That’s why we offer a comprehensive benefits program for you and your family. - Medical, dental, vision insurance - Health savings and flexible spending accounts - Mental health and wellness program (EAP) - Paid time off including vacation, holiday and sick time - 401(k) retirement plan with company match up to 6% after one year - Tuition reimbursement & in house learning platform - Service awards. . . and much more We have discovered the most effective way to create and maintain a global presence is to represent diversity in our workforce. Our company continues to thrive because we employ a unique group of diverse, talented individuals.

• Evangelise the context layer: Be the go-to technical voice for partners on how Atlan powers AI-ready data and enterprise governance on Snowflake, Databricks, and modern data stacks. • Build joint solutions: Co-design repeatable reference architectures and demos (e.g., AI-ready data on Snowflake + Atlan, AI governance on Databricks + Atlan). Work hands-on with REST APIs, SQL, dbt, and partner-native AI services like Cortex. • Enable partner technical teams: Design and deliver onboarding, training, and certifications so partner SEs can position, demo, and validate Atlan — without us in the room. • Drive opportunity creation: Run partner-facing demos, discovery sessions, and POV workshops tied to high-priority AI initiatives: AI copilots, talk-to-data, AI governance. • Feed back into product: Bring partner and field insights into roadmap conversations, and help prioritise integrations that cement Atlan as the default governance layer across our ecosystem.

This position will be fully remote and located in or near Calgary The Sr. Client Security Advisor (CSA) plays a critical role in serving as a trusted partner to Optiv’s clients. By combining advanced business and security practitioner knowledge, the Sr. CSA designs security solutions using some of the most advanced security services and technologies to achieve highly defensible and scalable security programs to align with the clients’ security initiatives. The Sr. CSA has extensive real-world knowledge and can design pragmatic security solutions tailored to each client’s unique environment and provide our clients and sellers with consistent security expertise on all sales opportunities. In partnership with domain specialists and experts, the Sr. CSA will drive thought leadership and inspired cyber security solutions powered by our ecosystem of people, products, and partners. The Sr. Security Advisor plays a critical role in serving as a trusted partner to Optiv’s clients. By combining sales skills and broad security practitioner knowledge, the SA designs security solutions for assigned clients. Aligned with their client's security initiatives and alongside a dedicated sales team, the SA advises and designs solutions for highly defensible and scalable security programs using some of the most advanced security services and technologies. The SA has real-world knowledge and can design pragmatic security solutions tailored to each client’s unique environment and provide clients and sellers with consistent security expertise on all sales opportunities. The SA will provide expertise in one or more of the following Domains: Data Protection & AI; Cloud Security/DevSecOps; Endpoint Security; Identity; Network Security; Offensive Security; Operations (SOC, SIEM, SOAR, UEBA, Threat Intelligence); Strategy & Risk Management. The SA will facilitate thought leadership and inspire cybersecurity solutions powered by our ecosystem of people, products, and partners. How you'll make an impact • Drive the generation services and technologies business to meet or exceed quarterly and annual quota objectives in partnership with the account and domain teams. Follows the Optiv Standardize Sales Operating Processes (SOPs) to achieve consistent success. • Understand and maintain knowledge of the client’s security environment, business operations, security needs, and risk appetite. Identify a their security concerns and how they correlate to Optiv’s strategic solutions across the assigned domain and holistic cyber security programs. • Identify cross-sell and upsell opportunities across clients and Optiv's partner relationships. Qualify lead and partner with internal colleagues to determine scope, proposal management, and follow through to closure. Participate in sales opportunities across Optiv's entire portfolio. • Clearly articulate how the necessary elements of the Optiv technology and services portfolio meet the specific needs of the client stakeholders at the leadership level. • Stay abreast of industry trends, news, and maintain a broad understanding of the security landscape to facilitate thought leadership, support, analysis, and guidance to clients and internal Optiv groups. • Collaborate with service delivery to ensure the team has necessary supporting domain specialty materials that presents a consistent and comprehensive approach.   • Effectively work with multiple client personas across the security team, as well as other relevant personas to develop security strategy and define roadmaps to execute on security strategy aligned business goals, budgetary spend, and metrics based on return of investment. • Maintain advisory relationships with key stakeholders at clients by facilitating thought leadership, support, information, and guidance in conjunction with sales partners. • Maintain strong working relationships with relevant Optiv technology partners, based on client spend, and Optiv focus. • Design and solution complete security programs to meet client objectives across technology and services including; o facilitating new discussions by leveraging peer and industry network contacts o performing requirements gathering analysis, and technology selection criteria o coordinating demonstrations and security technology evaluations • Interface and partner with the internal Optiv teams, particularly service delivery liaisons, to align client expectations with the entire Optiv solution portfolio to ensure service delivery excellence and client satisfaction. • Listen for client feedback and continually share with internal teams to evaluate and cultivate continuous improvement. • Participate in account planning, forecasting, and pipeline management activities. • Participate in managing and prioritizing the proposal process to create business proposals, contracts, and respond to RFI/RFP’s • Actively pursue personal development by maintaining and obtaining technical capabilities, soft skills, and security specific knowledge through formal education, certification, and other avenues. • Proficient sales techniques; makes connections, facilitates meetings, reads the room, asks probing questions, overcomes objections, gains trust, maintains composure under pressure, positions solutions, and assist in finalization of sale. What we're looking for • BS/BA or equivalent and/or applicable work experience. • Minimum of five (5) years in an information security role, preferably as a consulting advisor, architect, or engineer focused on expertise in at least one of the following Domains: Data Protection & AI; Cloud Security/DevSecOps; Endpoint Security; Identity; Network Security; Offensive Security; Operations (SOC, SIEM, SOAR, UEBA, Threat); Strategy & Risk Management. • Highly motivated self-starter that does not require day-to-day management. • Ability to work in a highly adaptable and nimble team environment with responsive communication. • Thorough understanding of the current threat landscape, vulnerabilities, and defensive controls. • Strong business and technical acumen and ability to lead technology focused discussions. • Strong presentation, written, and oral communication skills to clients, including whiteboard sessions and other presentation mechanisms. • Strong attention to detail for reviewing statements of work (SOWs), quotes, and client deliverables. • Maintains broad security related knowledge and continuously expands their expertise in other domains across the portfolio. • Vendor specific certification(s) focused primarily on specialty. • Perform additional duties as directed or needed. #LI-SM1 #LI-Remote What you can expect from Optiv - A company committed to our inclusive value through our Employee Resource Groups - Work/life balance - Professional training resources - Creative problem-solving and the ability to tackle unique, complex projects - Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities. - The ability and technology necessary to productively work remotely/from home (where applicable) EEO Statement Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law. Optiv respects your privacy. By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv’s selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

• Manage and develop strategic customers in Germany for PV and BESS solutions • Provide technical input from initial assessment through feasibility studies and integration with other electrical or generating plants • Monitor market trends and competitor activities, delivering relevant reports and insights • Identify market potential and contribute to improving Sungrow’s positioning in Germany • Attend national and international fairs and congresses to represent Sungrow