• Act as an escalation point for IT Support, resolving complex incidents and requests while ensuring SLOs and OLAs are met • Maintain and administer core SaaS platforms including Okta, Atlassian, Google Workspace, Jamf, and Intune • Execute and improve user lifecycle workflows (onboarding, offboarding, access management) • Support and optimize Jira Service Management workflows, SLAs, and asset data • Maintain accuracy of asset and license data across systems such as Torii, Jamf, and Firstbase • Monitor system health and perform regular maintenance, updates, and improvements • Deliver small-to-medium changes, configuration updates, and improvements with a focus on low risk and clear communication • Create and maintain clear, structured documentation in Notion for support processes and runbooks • Analyze support trends and ticket data to identify friction and propose practical improvements • Implement workflow improvements and automation to reduce repetitive tasks • Support the preparation of systems and documentation for AI-assisted IT workflows

• Responsible for network administration • Troubleshooting network issues • Ensuring network security • Providing customer service support on a day-to-day basis

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title IT Summer Intern - Interoperability Location Cleveland Facility Remote Location Department ITD Division Administration-Information Tech Div Job Code A1000W Shift Days Schedule 8:00am-5:00pm Job Summary Job Details Internship start date End of May-Mid August (give or take) Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.. We are seeking a motivated Intern to support initiatives in advancing health information interoperability in the U.S. This role provides hands-on experience at the intersection of healthcare, technology, and policy. In this position, you will review medical charts and conduct data audits, participate in TEFCA- and CMS-related policy meetings, draft feedback on federal health regulations, and collaborate with clinical and IT teams to improve interoperability workflows. Ideal candidates will have clinical knowledge, IT understanding, and an interest in enhancing the exchange of health information. A caregiver in this role works Monday through Friday from 8:00 a.m. – 4:30 p.m. This is a remote position, and candidates are required to reside in Ohio or Florida. A caregiver who excels in this role will: - Research, compile, tabulate, and analyze data and processes for a variety of administrative and departmental matters. - Assist department personnel in assigned administrative, planning, organizational, technical, and professional tasks. - Provide suggestions or recommendations with regard to department specific projects. - Prepare and present reports. - Draft policies and procedures. - Respond to requests for information. - Other duties as assigned. Minimum qualifications for the ideal future caregiver include: - Current college enrollment - Ability to discuss and weigh pros and cons and separate critical issues - Ability to make definitive choices, expresses opinions on issues and explain logical path decisions Preferred qualifications for the ideal future caregiver include: - Background in healthcare and familiarity with health IT concepts (EHRs, HIE, interoperability standards like HL7 or FHIR) - Strong analytical and communication skills, with attention to detail in reviewing clinical data and policy materials - Interest in federal health policies and advocacy Physical Requirements: - Requires full range of body motion including handling/lifting items, manual and finger dexterity and eye-hand coordination. - Requires frequent standing and sitting. - Requires corrected vision and hearing to normal range. Personal Protective Equipment: - Follows standard precautions using personal protective equipment as required. The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances. Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/ Please review the Equal Employment Opportunity poster. Cleveland Clinic is pleased to be an equal employment opportunity employer.

• Own and resolve complex IT Infrastructure incidents and service requests, acting as an escalation point for IT Support and helping ensure SLOs and OLAs are met • Administer, maintain, and improve core internal platforms including Okta, Atlassian, Google Workspace, Microsoft 365, Jamf, Intune, HiBob, Torii, Jira Service Management, and 1Password • Design and implement automations for onboarding, offboarding, access management, device management, and other internal IT workflows • Improve the IT service management foundation, including workflows, SLAs, asset data quality, service operations, and knowledge management • Strengthen the quality and reliability of asset and license management data across systems such as Torii, Jamf, Intune, and Firstbase • Contribute to internal IT projects such as migrations, upgrades, systems changes, and operational improvements with a focus on low-risk execution and clear communication • Create and maintain clear, useful, AI-consumable documentation in Notion, including runbooks, troubleshooting guides, and architectural context • Partner with stakeholders across Security, People, Finance, Product Operations, and R&D to assess risk, improve tooling, and support scalable internal operations • Identify high-value opportunities to reduce toil, improve service quality, and introduce safe AI-assisted workflows in IT