The Asia Group

• Manage a team of developers and oversee the development, deployment, and maintenance of CDN services • Ensure the delivery of scalable and high-performance systems, while maintaining service-level agreements (SLAs) and customer satisfaction • Troubleshoot and resolve complex issues related to DDoS mitigation, web acceleration, SSL certification, and cloud services • Collaborate with cross-functional teams including sales, product management, and customer support to ensure seamless service delivery • Stay up-to-date with industry trends and emerging technologies in CDN and cloud services • Lead the team to establish and maintain DevOps practices to ensure efficient and effective service delivery • Ensure 24x7 availability and provide timely resolution of production incidents and customer issues • Foster a culture of innovation, problem-solving, and continuous improvement

• Lead and manage the recruitment process for the company, including creating job postings, sourcing and screening candidates, conducting interviews, and extending job offers. • Supervise and mentor the HR team, providing guidance and support in their day-to-day activities. • Develop and implement effective recruitment strategies to attract and retain top talent in the technology industry, with a focus on hiring with expertise in hiring developers, system administrators, client support representatives, and other necessary tech positions for each department • Handle employee concerns related to pay, ensuring accurate and timely processing of payroll and addressing any concerns on different Holiday Pay or Overtime pay for each team • Establish and maintain company policies, ensure compliance with international labor laws in Asia and regulations for contractors and employees in the company, and provide guidance to everyone in the company on HR policies and procedures. • Assist in probationary evaluations and provide feedback to leaders on the probationary performance of their members. • Handle employee onboarding and offboarding processes, including orientation, exit interviews, and termination procedures. • Keep up-to-date with industry trends, best practices, and legal requirements related to recruitment, policies, and payroll, and make recommendations for improvement.

• Provide efficient and effective technical support to clients through the ticketing system and chat messages • Troubleshoot and resolve client issues related to software, hardware, and network connectivity • Document all client interactions, issues, and resolutions in our system • Work with other support team members to resolve complex technical issues • Follow up with clients to ensure that issues have been resolved to their satisfaction • Ensure that all client inquiries are addressed in a timely and professional manner • Escalate issues to appropriate departments as needed • Continuously update technical knowledge and skills through training and development

• Collaborate with the engineering team to design and develop the backend systems of our CDN platform. • Implement efficient and scalable APIs and services using Python, Golang, and Kong. • Develop solutions to handle large-scale data processing, caching, and content delivery. • Optimize system performance and ensure high availability and low latency for content delivery. • Work closely with front-end developers to integrate APIs and provide support for CDN-related functionality. • Collaborate with DevOps and network engineering teams to deploy and maintain the CDN infrastructure. • Stay up-to-date with industry trends and emerging technologies in CDN and backend development. • Contribute to architectural discussions and provide innovative ideas to enhance our CDN platform.

• Designing and developing new features for the content delivery network • Collaborating with other members of the development team to improve the network's performance • Maintaining and troubleshooting existing network components • Providing technical expertise to other teams within the company • Staying up to date with the latest industry developments and technologies • Mentoring and guiding less experienced team members.