• help clients assess enterprise architectures • design complex integration architectures • provide architecture leadership for large-scale technology initiatives

• Present Snowflake technology and vision to executives and technical contributors at prospects and customers • Work hands-on with prospects and customers to demonstrate and communicate the value of Snowflake technology throughout the sales cycle, from demo to proof of concept to design and implementation • Immerse yourself in the ever-evolving industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position Snowflake in relation to them. • Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. At Genesys, we are redefining how organizations engage with their customers through AI-driven experience orchestration, enabling more empathetic, contextual, and outcome-oriented interactions. We are looking for a Senior Solutions Consultant to play a key role in our pre-sales organization, partnering with sales teams and customers across the SOLA region, with a strong focus on Argentina and Chile, to design next-generation CX solutions powered by AI and cloud technologies. This opportunity is part of our Talent Pool, meaning we are proactively connecting with top talent for upcoming roles. By joining, you will be among the first considered as new opportunities open across the region. This is a strategic, customer-facing role, combining consultative engagement, solution architecture, and the ability to translate business challenges into AI-enabled customer experience transformations. What You Will Do - Partner with Sales and customers to design AI-powered CX strategies and solutions - Lead consultative discovery sessions focused on business outcomes, customer journeys, and experience gaps - Position Genesys Cloud as an experience orchestration platform, not just a contact center solution - Deliver compelling demos and presentations tailored to both business and technical stakeholders - Design scalable architectures including CCaaS, AI capabilities, integrations, APIs, and cloud ecosystems - Identify and articulate AI use cases across the customer journey (self-service, agent assist, personalization, analytics) - Build business cases clearly linked to ROI, operational efficiency, and customer loyalty - Support RFx processes with strong technical and strategic positioning - Collaborate with partners to drive innovation and adoption of AI-driven solutions - Act as a trusted advisor throughout the sales cycle What We’re Looking For - Proven experience in pre-sales, solutions consulting, or solution architecture - Strong understanding of CX, CCaaS, and customer journey orchestration - Experience working with or positioning AI capabilities in CX (bots, agent assist, analytics, GenAI) - Solid knowledge of cloud architectures, APIs, and integrations - Ability to translate technology into business value and strategic impact - Experience engaging with enterprise clients and C-level stakeholders - Strong communication, storytelling, and influencing skills - Fluent English required - Experience in Argentina and/or Chile markets is highly valued If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

ICF’s Disaster Management division seeks an experienced professional to serve as a Data Solutions Specialist. This position is 100% Remote in the United States. This early-career position is non-managerial level. ICF’s Disaster Management division works with government agencies and communities to design and implement policies and programs to promote increased disaster resilience. In this role, you will work with various internal and external clients and will have the opportunity to help support our customers' mission, business, service, and operational needs. Focus on Data Visualization: This role requires a strong eye for design and the ability to create clear, informative, and visually appealing dashboards. It also requires a high degree of autonomy and initiative. Own Your Work & Deliver Insights: Thrives in an independent environment and can take ownership of creating polished dashboards that effectively communicate data insights. Data Champion with Strong Visual Skills: This position requires a self-driven individual who can independently develop and maintain high-quality dashboards. Excellent visual design skills are a must. Compensation: While the range below is broader for career growth, this position will offer a base salary of $64,000 to $74,000, firm. Offer based on % of job description match and location. Higher education and experience will not alter this range. Responsibilities: • Support requirements gathering on business processes, existing systems/reports, and problem areas. • Provide support to developers by gathering and or clarifying data and reporting requirements from business owners. • Support identifying data source systems and perform extensive system analysis and data profiling on these systems. • Support the design of end-to-end data visualizations/Reporting solutions, from data extraction to presentation, to address the client's needs. • Perform data validation/quality assurance on the reporting solution to ensure it meets the technical requirements. • Ability to provide technical assistance and troubleshooting by effectively responding to inquiries. • Track scope and changes throughout the implementation of reports and application changes, keeping stakeholders notified of anticipated completion dates. • Support project delivery on disaster recovery/data analytics projects for external and internal clients, including partnering with ICF subject matter experts on project execution. • Create and analyze business reports to provide performance insights, forecast staffing needs, and determine trends. • Generate regular and ad hoc reports for both internal and external use. • Generate dashboard mockups, charts, use cases, wireframes, process flow diagrams, and other system documentation. • Prepare agendas, biweekly status reports, and follow-up actions for meetings with external clients and client vendors. Please provide an updated resume aligned to the qualifications, skills and experience required. Must Have Qualifications: • 2+ years of experience as a business analyst, data analyst, reporting analyst, or similar role. • 2+ years of experience working with “relational” databases. • 2+ years of experience in MS Excel, including advanced formulas, conditional formatting, advanced charting, tables, and formatting for “client-ready” deliverables. • 1+ years’ experience in MS Visio, MS PowerPoint, and MS Word. Preferred Skills/Experience: (These may set candidates apart) • Bachelor’s Degree in a technical field (statistics, mathematics, science, accounting, finance), management or related field. • Experience working with data in state and/or local government. • Analytical skills that allow for the development of data-driven reports. • Good understanding of BI reporting tools (e.g., Power BI, Tableau). • Experience with Python, SQL, and/or R (Strongly Preferred). • Experience with QuickBase or similar low-code platforms. • Experience with business process mapping and the use of project management software. • Skilled at analyzing system documentation to summarize system functionality related to the project at hand. Professional Skills: (You bring these with you day one) • Demonstrated ability to manage time and prioritize projects to meet deadlines. • Excellent listening, written, and oral communication skills. • Excellent critical thinking skills to help solve business problems and make decisions, paired with a desire to take initiative. • Ability to maintain project plans, resourcing schedules, and forecasted activities. • Ability to work well under continually changing deadlines and priorities, and get work across the finish line. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99)