StudioForty9

• Join calls, ask questions, and work to understand how the client's business operates • Document requirements, map out processes, and turn messy workflows into tangible plans • Read through existing code and configurations to understand current operations • Dig into data to answer questions or spot issues • Test out new tools and integrations as part of discovery work • Own your estimates and commitments to timelines

• Manage a portfolio of clients – strategically and tactically. • Build and main positive relationships with clients at various levels. • Manage and engage with the client in a timely well managed roadmap of work. • Be the first point of contact to gather accurate and complete requirements for tasks. • Conduct ongoing meetings with clients to go over the status of all activities. • Funnel all agreed work for the StudioForty9 team via clearly articulated tickets. • Work closely with internal teams on the execution of agreed work. • Following up with team members to make sure support requests and queries are being followed up/actioned/closed. • Be the first point of contact for an initial diagnosis or troubleshooting of a client issue to ensure enough information has been gathered for the relevant internal teams to resolve the issue. • Build and document knowledge of the client’s business and maintain documented records of client discussions. • Actively contribute to ensuring financial targets are reached. • Managing the ongoing invoicing and budgets for your clients.

• Play a pivotal role in turning data-led trading strategies into on-site optimization actions • Curating products, optimising on-site experiences, and ensuring updates contribute to commercial success • Working in Shopify and related tools to optimise product visibility, search and navigation, personalisation, and merchandising • Collaborate with E-Commerce Strategy Consultants to refine plans based on trading strategies and objectives • Work with business analysts, marketing, and account management teams to align trading with product launches and marketing activity • Structured communication with clients through trading reports and monthly reviews

• Join the small team that builds and maintains Orchestra, StudioForty9's middleware platform • Onboard new clients onto the platform • Build client-specific integration modules • Diagnose and resolve issues in production • Incrementally improve how the platform works