• Own the end-to-end performance of vendor operations, ensuring adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality metrics. • Develop and execute strategies to scale vendor capacity, headcount, and tools to meet Reddit's growing business needs. • Serve as the primary point of contact for vendor partners at the operational level, leading regular business reviews, QBRs (Quarterly Business Reviews), and critical escalations. • Identify bottlenecks, drive continuous improvement initiatives, and implement best practices across all vendor-supported workflows to maximize efficiency and quality. • Manage annual SOW renewals, ensuring alignment to operating expenses and project roadmaps. Track vendor budgets, manage invoicing processes, and ensure effective utilization of resources. • Translate internal needs into scalable vendor solutions and represent vendor operations in high-level forums to ensure cross-functional roadmaps align with operational realities. • Lead, mentor, and coach a team of FTE Vendor Operations Managers, fostering a high-performing and engaging work environment. • Collaborate cross-functionally with internal stakeholders (e.g., Product, Engineering, Policy, Finance) to ensure vendor operations are aligned with Reddit's product changes and policy updates. • Oversee internal Quality Assurance (QA) programs related to vendor output and drive corrective action plans with vendor partners. • Develop and maintain operational reports and dashboards, providing timely and accurate insights into vendor performance to senior leadership.

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity. The Associate Program Manager is responsible for managing customer programs focused primarily on a single lifecycle engagement while ensuring alignment between sales, project delivery, and service teams within the assigned scope of responsibility. This role serves as an entry level program management position within the FORTÉ Program Management organization and is designed to develop future Program Managers through direct ownership of smaller programs and tactical engagements. The Associate Program Manager maintains program visibility, facilitates communication between stakeholders, and ensures program activities are executed in alignment with customer expectations and FORTÉ standards. Typically, will focus on single lifecycle (Sales, Projects, or Service), programs with defined scope and limited organizational complexity. May also focus on smaller scale or repeatable multi-site initiatives and programs that may include coordination with regional FORTÉ business units or global delivery partners for smaller scale international deployments What you'll bring to assure your success: - Bachelor’s Degree preferred - 1 to 3 years of experience in project management, program management, audiovisual integration, unified communications, digital workplace technologies, or related technical services - Experience in project management, project coordination, engineering coordination, service delivery coordination, or technical account support is beneficial - Demonstrated ability to manage tasks, Timelines, and cross functional stakeholder communication - Strong communication, organizational, and customer relationship skills - Ability to interpret engineering documentation, project schedules, and operational reports - Familiarity with program or project management frameworks (PMI or equivalent) preferred - Ability to exercise sound judgment in structured environments and escalate issues appropriately - Proficiency in Microsoft Office Suite, Microsoft Teams, and program or project tracking tools - Certified Associate in Project Management (CAPM) required within 12 months of hire - CTS (Certified Technology Specialist – AVIXA) required within 12 months of hire Why Should You Apply? At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next. The benefits of ownership At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work. Here’s a look at what we offer: - Healthcare, vision & dental coverage to keep you and your family well - Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars - Employer-paid life and disability insurance for added peace of mind - 401(k) with company match to invest in your future - Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success - Tuition reimbursement and ongoing learning opportunities to support your growth - Employer-paid employee assistance program to care for your physical, mental, and financial health - Paid time off that helps you truly disconnect FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: - Here For You (An attitude of service, empathy, and availability) - Own It (Drive and ownership) - Do the Right Thing (High integrity) - Be Positive (Great attitude and a can-do positive approach to challenges) Join our team and make a positive impact on the lives of others! We are looking for a Program Analyst. This position will be tasked with researching the states FreedomCare is looking to enter into with our program as part of our National Expansion division; following up on existing research done, understanding legislation, what and why state programs have changed. A background in State Medicaid program Policy writing, creation and understanding is preferred. Coming from a Home Health Service industry perspective would be a huge asset to our organization. Department & Position Overview: The Program Analyst supports national expansion strategy by owning ongoing research and monitoring of Medicaid and Home and Community-Based Services (HCBS) programs across the United States. This role is responsible for tracking policy, waiver, legislative, and market developments and translating them into clear, structured research outputs that inform expansion decision-making. This role builds and maintains subject matter expertise in state Medicaid programs, HCBS waivers, labor policy, and related regulatory frameworks across all 50 states. The position leads continuous, systematic national policy intelligence efforts, synthesizing qualitative and quantitative findings into structured strategic deliverables. This is a hands-on individual contributor role focused on research, monitoring, and synthesis. Final strategic decisions and prioritization sit with the Director of National Expansion. Everyday You Will: Medicaid & HCBS Policy and Waiver Monitoring - Track Medicaid and HCBS waiver programs across all states, including waiver caps, waiting lists, renewals, and amendments - Monitor CMS guidance, state plan amendments (SPAs), and legislative or regulatory changes impacting HCBS programs - Maintain accurate, up-to-date documentation of state program structures and policy changes - Build and maintain deep expertise in state Medicaid programs, labor and workforce policy, and broader regulatory developments impacting HCBS and family caregiver participation - Establish and maintain a structured, continuous national research framework to ensure systematic monitoring across all states rather than ad hoc tracking State Program and Market Research - Research state-by-state HCBS program design, including eligibility criteria and family caregiver participation rules - Track publicly available indicators related to state budgets, rate studies, and fiscal pressures affecting HCBS programs - Support comparative analysis across states to identify patterns, risks, and emerging trends - Conduct in-depth qualitative and quantitative research to assess program design, reimbursement structures, fiscal sustainability, and regulatory environments - Analyze cross-state data and trends to proactively identify strategic risks, emerging opportunities, and market inflection points RFP and Competitive Intelligence - Monitor HCBS-related RFPs, procurements, pilots, and program changes - Conduct competitor and market saturation research to support expansion planning - Summarize relevant findings and implications for new or expanded market entry - Track managed care developments, workforce policy shifts, and related regulatory changes that may influence expansion strategy Synthesis and Reporting - Produce clear research briefs, trackers, and summaries for expansion leadership - Flag notable developments, policy changes, and emerging risks in real time - Support ad hoc research requests related to national expansion planning - Draft formal policy analyses and comment letters in response to proposed state or federal regulatory and legislative changes impacting Medicaid and HCBS programs - Translate research findings into executive-ready presentations, structured policy memos, toolkits, and educational materials to support cross-functional planning and strategic decision-making - Support project planning and collaborate cross-functionally to align research insights with national expansion initiatives - Maintain recurring national research reports and standardized tracking tools to ensure continuous, systematic intelligence gathering Ideal Candidate Will Possess: - Bachelor’s degree in public health, health policy, political science, economics, public administration, or a related field required. - Equivalent professional experience in Medicaid policy analysis or healthcare policy research may substitute for advanced degrees. - Master’s degree preferred in Public Health (MPH), Public Policy (MPP), Public Administration (MPA), Health Policy, Health Services Research, or a related field. (preferred) Nice-to-Haves: - Working knowledge of Medicaid waivers and HCBS programs - Strong research, organization, and analytical skills - Ability to synthesize complex policy information into clear, actionable summaries - Comfortable working independently with defined priorities and direction - Experience conducting qualitative and quantitative policy analysis and translating findings into formal written materials such as policy briefs, comment letters, or executive presentations preferred This role is remote with potential travel to our main office and/or the FreedomCare hub closest to you. Why work at FreedomCare? We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career. This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others! At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $60,000 and $70,000 per year at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range $62,000—$70,000 USD

• Program management consultants are responsible for supporting the execution of complex Omni-channel and Marketing Technology execution programs. • Developing implementation schedules • Managing complex teams of internal stakeholders and external partners • Driving execution and integration of programs across work-streams • Tracking and mitigating risks • Managing change • Providing subject matter expertise on digital campaign or marketing technology execution