• Program management consultants are responsible for supporting the execution of complex Omni-channel and Marketing Technology execution programs. • Developing implementation schedules • Managing complex teams of internal stakeholders and external partners • Driving execution and integration of programs across work-streams • Tracking and mitigating risks • Managing change • Providing subject matter expertise on digital campaign or marketing technology execution

• Partner with stakeholders across organizations and teams to develop a deep understanding of their strategic priorities and the employee experience they intend to deliver to achieve these goals. • Partner with stakeholders to set a multi-quarter roadmap for changes and enhancements they intend to see in their technology stack. Work with your own leadership team and partners to ensure ROI of roadmap items is understood to capture resource capacity to execute the roadmap. • Enable your stakeholders to succeed at delivering on their solutions roadmap by driving discovery, planning, and developing systems solutions across our infrastructure. • Be a product leader by connecting with and deeply understanding Stripes needs that enable an exceptional Employee Experience. Create mock ups of intended experiences to facilitate feedback and alignment on the solution business requirements. • Conduct third party vendor analysis and make build or buy recommendations to stakeholders that are based on industry expertise and ROI. • Work cross-functionally with engineers, designers, systems analysts, and program managers to translate requirements into technical design and to build solutions that deliver the intended employee experience. • Create and present content related to projects, facilitate working sessions, and communicate a compelling product strategy with stakeholders that aligns with business priorities, budgets and ultimately enhances employee experience goals. • Leverage data and storytelling to support decision-making, escalate risks, define ROI of requested solutions and monitor adoption of solutions. • Leverage KPI’s and user feedback to evaluate solutions and influence solution roadmap priorities.

Kaiva Tech, LLC is seeking a Federal Student Aid Case Management Program Manager Reports To: Kaiva Program Manager Location: Remote Schedule: Monday – Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Public Trust (Secret Preferred) Position Summary: The Federal Student Aid Case Management Program Manager provides overall leadership, management, and operational oversight for the Department of Education Federal Student Aid (FSA) Ombudsman case management support program. This role is responsible for ensuring the effective and compliant adjudication of complex regulatory and consumer financial cases related to Title IV federal student aid programs. The Federal Student Aid Case Management Program Manager directs day-to-day program execution and ensures contractor performance aligns with contractual requirements, federal regulations, and established quality standards. This position oversees case management operations, reporting, quality assurance processes, workforce performance, and stakeholder communication to ensure timely, accurate, and well-documented case resolution outcomes. Working closely with government stakeholders, including the Contracting Officer's Representative (COR), the Program Manager ensures program deliverables, performance metrics, and service level objectives are consistently achieved within a performance-based contract environment. Essential Duties and Responsibilities: - Provide overall program management and operational oversight for the case management support program. - Lead and supervise a team of regulatory case analysts and support personnel. - Ensure cases are reviewed and resolved in accordance with federal statutes, regulations, and program guidance including Title IV. - Monitor program performance metrics including case throughput, timeliness, accuracy, and quality assurance outcomes. - Implement and manage quality assurance and quality control processes. - Oversee case workflow management, resource allocation, and workload distribution. - Develop and deliver program reporting including performance metrics and case status summaries. - Maintain communication with the Contracting Officer's Representative (COR) and stakeholders. - Lead internal meetings, case calibration sessions, and training initiatives. - Ensure proper documentation within case management or CRM systems. - Coordinate onboarding, training, and professional development of staff. - Identify operational risks and implement continuous improvement initiatives. - Ensure compliance with contractual, security, and reporting requirements. - Other duties as assigned. Knowledge and Critical Skills: - Understanding of regulatory case management and compliance review processes. - Experience leading teams responsible for case analysis or adjudication. - Strong organizational and leadership skills. - Ability to interpret and apply federal statutes and regulations. - Strong written and verbal communication skills. - Experience implementing quality assurance processes. - Ability to analyze operational performance data. - Proficiency with Microsoft Office Suite and CRM systems (Salesforce preferred). Education & Work Experience: - Bachelor's degree in Business Administration, Public Administration, Legal Studies, Finance, or a related field - Minimum of 8 years of progressive professional experience in program management, regulatory case management, compliance operations, or a related analytical field. - Minimum of 3 years managing teams or operational programs supporting federal agencies. - Experience managing performance-based service delivery environments preferred. - Experience with CRM or case management platforms (Salesforce preferred). Certifications, Licenses: - Project Management Professional (PMP) or equivalent certification preferred. Special Requirements: - Must be a U.S citizen. - Must be able to obtain and maintain Public Trust level clearance. Work Environment: Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands: To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.

Company Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description Apricus is an industry-leading specialty solutions provider offering a comprehensive, one-stop shop for workers' compensation and auto casualty services. Through its curated national network of providers, Apricus delivers integrated services including durable medical equipment, physical medicine, diagnostics, home health, transportation, translation, prosthetics, orthotics, and facility care management. What sets Apricus apart is its patient-centric approach that streamlines the claims process through a single platform and dedicated point of contact, removing administrative burdens while ensuring optimal outcomes. With proven results including savings on specialty services, and significant reductions in adjuster time, Apricus transforms complexity into progress by coordinating the most appropriate and cost-effective injury-recovery services for injured employees. Role Overview As Director of Program Management, you will provide executive oversight across the entire project lifecycle, establishing governance frameworks that ensure successful delivery of enterprise initiatives. You will lead the strategic implementation of Apricus Specialty Networks solutions, driving operational excellence while building strong client relationships. This senior leadership position requires a visionary who can translate business requirements into actionable technology and operational solutions while maintaining accountability for program performance and client satisfaction. Strategic Leadership & Governance - Establish credibility and build trusted relationships with senior leadership, role modeling commitment to customer service and operational efficiency - Develop and execute strategic business plans aligned with client goals and objectives - Identify opportunities to expand Apricus services within existing client relationships, driving revenue growth - Translate complex business requirements into recommended technology and operational solutions - Develop compelling business cases for major programs and transformation initiatives - Serve as strategic gatekeeper, ensuring solutions deliver either significant strategic advantage or measurable profitability - Work on complex, high-visibility issues requiring in-depth knowledge of company operations and industry trends Project Management Excellence - Lead the implementation of complex, enterprise-level projects from inception through completion - Develop standardized project methodologies, tools, and templates to ensure consistent delivery excellence supporting both standard and customized implementations - Oversee project plans including resource allocation, budget management, risk mitigation, and quality assurance - Implement sophisticated tracking mechanisms providing real-time visibility into project health - Drive accountability for deliverable acceptance and oversee post-implementation reviews - Manage project portfolio and execution governance across multiple initiatives simultaneously Client Relationship Management - Serve as the primary executive contact during service delivery - Gather senior stakeholder feedback to ensure exceptional customer satisfaction - Lead high-impact presentations and strategic meetings with C-suite audiences - Conduct comprehensive business reviews, providing actionable insights and recommendations - Serve as the senior escalation point for critical customer issues, ensuring swift resolution - Employ advanced negotiation skills and executive influence with key stakeholders Operational Leadership - Direct and control activities across multiple functional areas through department managers - Ensure budgets and schedules meet corporate requirements while maximizing return on investment - Own performance scorecards and implement data-driven processes to ensure quality service - Recommend and implement strategic changes to methodologies and processes - Provide transparent communication regarding solution options, timelines, and costs to leadership Qualifications - Bachelor's degree required; master’s degree in business administration or related field preferred - PMP certification or equivalent preferred - 10+ years of progressive experience in program/project management - 5+ years of leadership experience managing cross-functional teams - Demonstrated experience in healthcare, workers' compensation, or specialty services preferred - Exceptional leadership, communication, and relationship management skills - Proven track record of successful program delivery and client relationship growth - Experience with strategic planning and execution at an enterprise level - Ability to influence and collaborate with executive stakeholders across multiple business units - Ability to demonstrate a high degree of professionalism, diplomacy and leadership in managing internal and external teams through the project lifecycle. Benefits We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $133,000 - $150,000 annually, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-VH1 #LI-Remote #MIT