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Bookkeeping Operations Specialist
Location
Mexico
Posted
62 days ago
Salary
0
Seniority
Senior
Job Description
Bookkeeping Operations Specialist
OpsArmy
• Review and categorize transactions that cannot be automatically processed • Reconcile monthly books for assigned client accounts • Identify and flag unusual or questionable transactions • Ensure accurate coding based on standard accounting and IRS chart of accounts guidelines • Manage approximately 5–6 client accounts per specialist • Respond to client inquiries regarding transactions and bookkeeping matters via support platform • Conduct brief consultations (email or phone) to clarify transaction details • Maintain an empathetic and professional communication style • Handle cases requiring back-and-forth communication for accuracy • Review bookkeeping work prior to monthly close • Ensure compliance with bookkeeping standards and procedures • Escalate complex issues when necessary • Document customer interactions and updates in the support system • Follow internal workflows and bookkeeping procedures • Maintain organized financial records for audit and tracking purposes
Job Requirements
- Prior bookkeeping experience (any level)
- Familiarity with general accounting principles
- Strong English fluency (written and verbal)
- Customer service experience (essential)
- Excellent attention to detail and problem-solving skills
- Empathetic and people-oriented communication style
- Comfortable working asynchronously and with U.S. time zones
- Ability to accommodate flexible hours during peak tax seasons
- Experience with large accounting firms is a plus (e.g., Big 4 background)
Benefits
- Flexible work arrangements
- Training provided on internal tools
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