Role Description The Senior Manager, Cybersecurity and Service Delivery is a proactive, hands-on IT leader responsible for ensuring the secure, reliable, and effective delivery of IT services across Tecomet’s global enterprise. This role provides strategic and operational leadership across cybersecurity, IT service delivery, end-user support, and IT service management (ITSM). The position ensures the confidentiality, integrity, and availability of Tecomet’s information systems while driving operational excellence in: - Tier 1 and Tier 2 end-user support - 24x7x365 monitoring - Endpoint and mobile device management - Disaster recovery - Service desk performance By integrating cybersecurity best practices with service delivery strategies, this role plays a critical part in: - Risk management - Regulatory compliance - Operational resilience - User experience optimization - Aligning IT capabilities with business objectives and Tecomet’s principles of Safety, Quality, Customer Satisfaction, and Innovation Qualifications - Bachelor’s degree in information technology or business equivalent - ITIL and/or Cybersecurity Certifications (preferred) - 10+ years of related experience in IT service delivery, IT operations, End-User services, Infrastructure, or IT service management in a global manufacturing business, with 3+ years of IT leadership experience - Strong experience in managing Microsoft Windows Server, VMWare and Citrix environments, Active directory, domain, DNS, DHCP and FTP services - Deep understanding of server and desktop-based technology, utilizing network systems related to enterprise view - Experience with cloud hosting, ideally Microsoft Azure (preferred) Requirements - Communication Skills: Ability to communicate verbally and in writing with all levels of employees and management - Integrity and Trust: Being widely trusted and presenting the unvarnished truth in an appropriate manner - Collaboration: Working well in a collaborative setting and supporting work teams - Technical Expertise: Commitment to increasing knowledge and skills in current technical/functional area - Demonstrated ability to use discretion and sensitivity when handling confidential information - Strong organizational skills - Problem solving and evaluation - Process improvement - Project management - Good communication and interpersonal skills - Ability to prioritize and multitask Benefits - Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities - Americans with Disabilities Act (ADA): Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Build strong relationships with decision-makers, including police chiefs, city managers, and county officials. • Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning. • Lead renewal discussions, including pricing and contract terms. • Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing. • Identify expansion opportunities in collaboration with the CS Manager for our small to medium customers. • Ensure account roadmaps align with customers’ strategic initiatives. • Collaborate with Enablement and, CS, teams to ensure cohesive account management. • Act as the internal voice of the customer, communicating needs and plans to stakeholders.

• Follow Account Management processes • Communicate with some of the biggest and most innovative brands in the world • Generate upsell revenue from existing client portfolios and ensure growth • Ensure retention of your and the team-owned accounts • Maintain communication with internal stakeholders, including Ad Operations, Sales, Product & Creative teams, as well as Management teams • Plan and prepare business proposals & media plans for prospective and existing clients • Gather feedback from customers or prospects and share it with internal teams.

• Own and manage a nationwide portfolio of financial services named accounts (banks, lenders, fintechs, and other creditors), serving as the primary point of contact across the partnership lifecycle. • Serve as the primary strategic point of contact for recovery, servicing, operations, compliance, and executive stakeholders. • Lead structured business reviews focused on recovery outcomes, operational efficiency, regulatory alignment, and long-term strategy. • Drive retention and revenue growth by identifying expansion opportunities, supporting renewals, and partnering on commercial negotiations. • Translate client feedback and market insights into actionable product enhancements aligned with evolving ARM regulatory and operational needs. • Support renewals, pricing discussions, and commercial negotiations with a strong understanding of recovery economics and ROI. • Collaborate cross-functionally to deliver compliant, scalable solutions that align with CFPB, FDCPA, and other regulatory requirements. • Contribute to building repeatable account management playbooks tailored to the collections and receivables ecosystem.