Zencity

• Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change. • Own renewals and expansion: Carry a quota for gross retention and net expansion across a portfolio of midmarket and scale accounts. • Manage a high-volume book: Efficiently manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential. • Build relationships with decision-makers: Engage with City Managers, Department Heads, Police Chiefs, and budget owners. • Understand their priorities and connect Zencity’s value to their goals. • Lead renewal cycles: Manage the full renewal process — from early engagement through pricing, negotiation, and close. • Navigate government procurement for mid-size deals. • Identify expansion opportunities: Collaborate with CSMs to spot upsell and cross-sell signals. • Drive expansion into new departments and product lines. • Conduct business reviews: Lead periodic reviews with customer stakeholders focused on value delivered and forward-looking plans. • Partner with Customer Success: Leverage CSM insights on adoption and health to inform your commercial strategy. • Align on save plays for at-risk accounts. • Maintain CRM hygiene: Keep Salesforce up to date with accurate pipeline, forecasts, and account intelligence.

• Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change. • Manage a portfolio of 30-50 midmarket accounts, driving adoption, value realization, and satisfaction across the customer lifecycle. • Build relationships with key stakeholders: Engage with City Managers, Assistant City Managers, Department Heads, and operational champions to understand their priorities and align Zencity’s value. • Execute structured success plans: Develop and maintain adoption playbooks for each account, tracking progress against clear milestones (onboarding completion, feature adoption, stakeholder expansion). • Deliver value through proactive outreach: Conduct regular check-ins, usage reviews, and business reviews. • Don’t wait for customers to come to you. Partner with Account Managers: Provide adoption insights and customer health data to support renewal conversations and identify upsell/cross-sell opportunities. • Monitor and act on risk signals: Use health scores, usage data, and engagement patterns to identify at-risk accounts and intervene early. • Drive product expertise: Become a Zencity product expert and help customers unlock value across the full platform. • Contribute to CS processes: Help build and refine playbooks, templates, and best practices that scale the midmarket motion.

• Build strong relationships with decision-makers, including police chiefs, city managers, and county officials. • Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning. • Lead renewal discussions, including pricing and contract terms. • Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing. • Identify expansion opportunities in collaboration with the CS Manager for our small to medium customers. • Ensure account roadmaps align with customers’ strategic initiatives. • Collaborate with Enablement and, CS, teams to ensure cohesive account management. • Act as the internal voice of the customer, communicating needs and plans to stakeholders.