Zencity logo
Zencity

With Zencity, local government leaders budget, build trust, and take action based on community input.

Account Manager – Core Team

Location

Connecticut + 10 moreAll locations: Connecticut | Maine | New Hampshire | New Jersey | New York | North Carolina | Maryland | Massachusetts | Rhode Island | South Carolina | Virginia

Posted

59 days ago

Salary

$170K / year

Seniority

Senior

3 yrs expEnglish

Job Description

Account Manager – Core Team

Zencity

• Build strong relationships with decision-makers, including police chiefs, city managers, and county officials. • Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning. • Lead renewal discussions, including pricing and contract terms. • Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing. • Identify expansion opportunities in collaboration with the CS Manager for our small to medium customers. • Ensure account roadmaps align with customers’ strategic initiatives. • Collaborate with Enablement and, CS, teams to ensure cohesive account management. • Act as the internal voice of the customer, communicating needs and plans to stakeholders.

Job Requirements

  • 3+ years of experience in account management in the SaaS industry
  • Experience with complex sales cycle is required.
  • A focus on GovTech industry is preferred but not required
  • Demonstrated ability to manage a customer portfolio with top CS methodologies
  • Proven success in contract renewals, upselling, and cross-selling.
  • Strong strategic planning and account mapping skills.
  • Excellent interpersonal, negotiation, and presentation abilities.
  • Experience with CRM tools (e.g., Salesforce) , sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus.

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