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Parachute Technology logo
Parachute Technology

Our clients can work. Anytime. Anywhere. Securely.

Service Desk Engineer, Level 1

EngineerEngineerFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

67 days ago

Salary

0

Seniority

Senior

High School3 yrs expEnglishAndroidAzure

Job Description

Service Desk Engineer, Level 1

Parachute Technology

• Troubleshooting PC and Mac issues via remote login or occasional onsite visits • Troubleshooting Microsoft Office 365 and Google Suite issues • Updating client IT documentation and tickets • Contacting vendors on behalf of clients • Securely deleting data on hard drives • Resolving malware and virus issues on Macs and PCs • Ticket routing and escalation to Level 2 and Level 3 support

Job Requirements

  • Minimum 3 years of experience in the IT support industry working with business environments
  • Minimum 3 years of remote/help desk experience, ideally in a managed IT service environment
  • Experience with ConnectWise ticketing system is a major plus
  • Ability to easily troubleshoot and resolve PC and Mac-related hardware, software, operating system, email, printing, and network issues
  • Strong familiarity with both Mac OS and Windows
  • Highly experienced with Microsoft Office 365 and Google Suite
  • Highly experienced with Microsoft Word, Excel, Powerpoint, and Sharepoint (Desktop & Online)
  • Moderately experienced with Active Directory and Azure AD
  • iPhone/Android setup, configuration, and sync-issue resolution
  • Virus/malware removal and prevention
  • Familiarity with an IT service ticketing system and creating IT documentation
  • Excellent verbal and written communication skills
  • The ability to work independently as well as with our team
  • Reliable, on-time, personable, and customer-focused
  • The ability to multi-task and work across a range of IT issues with various timelines and priorities
  • Poise and patience during phone-based tech support and potential onsite visits
  • Solid writing skills to document work completed and create/maintain IT documentation for clients
  • Comfortable working with a variety of clients, other techs, and HW/SW vendors
  • Energetic, able to switch gears quickly from job-to-job / task-to-task
  • Desire to learn; independently and on the job

Benefits

  • Monthly financial bonus in addition to salary
  • Maxicare HMO with +2 Dependents
  • De Minimus Utility Stipend
  • 13 Month Pay
  • 15 PTO days
  • Additional Week PTO after 4 years of service
  • Laptop, Monitors, and Peripherals Provided

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