Parachute Technology

• Partner with our Senior Engineers and our Onsite Field Engineers to establish the overall IT strategy and 2-year technology plan (including budget) for our clients. • Formally present this to C-level executives and other IT contacts at our client sites. • Learn and understand our clients’ industry-specific IT requirements and unique technology needs. • Communicate this information to the other members of our team. • Develop innovative IT initiatives and projects to foster the growth goals and desired work environment of our clients. • Build project plans, including detailed scopes of work, hardware/software options, and the budget requirements. • Communicate project progress to the client on a regular basis and ensure the client receives project completion updates. • Analyze and review Network Assessments and Security Audit reports to identify clients’ business risks in relation to technology. • Develop solutions to minimize these risks. • Present this information to clients during in-person Technical Business Review meetings. • Illustrate the importance and benefits of IT standardization and well-established IT processes and procedures. • Identify emerging technologies that will benefit our clients’ future business needs from an IT perspective. • Tailor the findings and present the information at in-person Technical Business Review meetings. • Manage 25 - 30 client accounts and foster a positive relationship with each. • Ensure clients are very satisfied with Parachute’s services by meeting with and speaking to clients and analyzing survey results. • Handle and resolve client issues and escalations with a great deal of patience, respect, professionalism, and written follow-up. • Monitor and identify any delays in client projects and general tasks completion and communicate any delays to management and clients. • Work closely with COO to manage implementation of Parachute developed processes, procedures, and operational strategies.

• Design, build, and maintain automations across PSA, RMM, and cloud platforms. • Streamline workflows, accelerate ticket resolution, and keep client environments compliant. • Build and maintain reusable automations in Immybot, PowerShell/Python. • Create event-driven workflows using APIs, webhooks, and iPaaS/RPA. • Map current service workflows and eliminate waste via automation. • Automate asset lifecycle tasks. • Own configuration hygiene across tenants. • Create CI/CD pipelines for scripts and policy-as-code. • Integrate PSA, RMM, documentation, and billing systems to ensure SSOT. • Document runbooks and code; enable technicians to safely run automations.

• Provide executive-level (CIO/CTO) leadership to clients • Establish IT strategy and 2-year technology plans for clients • Partner with Senior Engineers and Onsite Field Engineers • Learn and understand clients’ industry-specific IT requirements • Develop innovative IT initiatives and projects • Communicate project progress and ensure client satisfaction • Analyze Network Assessments and Security Audit reports • Present solutions to clients during Technical Business Review meetings • Manage 25 - 30 client accounts and foster positive relationships • Handle client issues and escalations with professionalism

• Troubleshooting PC and Mac issues via remote login or occasional onsite visits • Troubleshooting Microsoft Office 365 and Google Suite issues • Updating client IT documentation and tickets • Contacting vendors on behalf of clients • Securely deleting data on hard drives • Resolving malware and virus issues on Macs and PCs • Ticket routing and escalation to Level 2 and Level 3 support

• Travel to client sites throughout the LA area to deploy and configure our Remote Monitoring & Management (RMM) agent/toolset • Validate successful installation and connectivity back to our management platform • Document the on-site environment, including hardware inventory, network topology basics, and any notable infrastructure observations • Communicate findings clearly via our provided documentation templates • Act as a professional representative of our company while on-site with clients