Dialpad logo
Dialpad

On a mission to completely transform the way the world works together.

Manager, Technical Accounts

SalesSalesFull TimeRemoteLeadTeam 1,001-5,000Since 2013H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

116 days ago

Salary

C$99.5K - C$125K / year

Seniority

Lead

Job Description

Manager, Technical Accounts

Dialpad

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Manager of the Technical Account Managers (TAMs), you will lead and develop a team of Technical Account Managers who support Dialpad’s largest and most complex users. You’ll be responsible for people leadership, operational excellence, and driving TAM performance against clearly defined OKRs, including proactive customer touchpoints, time-to-resolution, and CSAT. You’ve previously worked as a TAM (or equivalent) and are comfortable rolling up your sleeves: coaching on complex technical scenarios, refining processes, and stepping in as a senior point of escalation when needed. You will work cross-functionally with Support, Customer Success, Sales, Product, and Engineering to ensure our TAM offering is predictable, scalable, and deeply aligned to customer outcomes. This position reports to our Director of Advanced Support Services and has the opportunity to be based remotely. The preferred schedule will be based on EST business hours but will be flexible depending on the needs of the business. What you’ll do - Lead, coach, and develop a team of TAMs supporting Dialpad’s largest and most complex users, with a focus on consistent, high-quality execution and career development. - Own the TAM OKRs and operating rhythm, ensuring the team meets or exceeds targets for: - Proactive customer touchpoints per account (e.g., regular check-ins, QBRs, health reviews). - Mean Time to Resolve (MTTR) for TAM-owned Zendesk tickets and high-priority JIRA escalations. - Customer sentiment / CSAT on TAM-associated tickets & engagements.citation_4:5 - Contribution to internal CX technical resources (cross-training sessions, content, and enablement). - Provide a gold-standard experience to key stakeholders across your team’s assigned accounts, ensuring TAMs act as trusted technical advisors rather than front-line support. - Establish and refine TAM playbooks, processes, and standards for: strategic technical guidance, proactive ticket & system health reviews, escalation handling, and ongoing onboarding/expansion support. - Monitor and review account health across the TAM portfolio, using data from tickets, JIRAs, product usage, and customer feedback to identify trends, risks, and opportunities for improvement. - Serve as a senior escalation and coordination point for high-severity, cross-team, or executive-level issues, partnering closely with Platinum Support, Engineering, Product, and Customer Success to drive resolution and clear communication. - Drive alignment and collaboration between TAMs and key internal stakeholders (Support, CX leadership, Sales, Professional Services) to ensure we present a unified, predictable model of how Dialpad supports strategic customers. - Own hiring, onboarding, and performance management for the TAM team, including clear role expectations, feedback, coaching plans, and growth paths. - Contribute to the continued design of the TAM offering, including packaging, engagement models, and boundaries between TAM, Platinum Support, Professional Services, and Customer Success, so the model is sustainable and scalable across accounts. - Create and review customer-facing content and internal documentation that enable long-term solutions, improve self-service, and support both TAMs and the broader CX organization. - Optionally maintain a limited portfolio of strategic accounts to stay close to the work, model expected behaviors, and gather direct feedback on how to improve the TAM program. Skills you’ll bring - 5+ years of experience in enterprise-level, customer-facing technical roles (e.g., Technical Account Management, Premium Support, Escalation Management, or similar). - Direct experience as a Technical Account Manager (or equivalent), supporting large/complex customers with a consultative, outcomes-driven approach. - Familiarity with, and ownership of, team or personal OKRs/KPIs such as proactive engagement frequency, MTTR, CSAT, and contribution to internal enablement resources. - Strong product sense and energized by the challenge of solving difficult user-related problems. - Strong written and verbal communication skills with the ability to communicate with various levels of expertise. - Ability to lead complex integration conversations in a highly consultative and proactive manner. - Familiarity with APIs and the ability to explain API concepts to Dialpad’s largest and most technical customers. - Strong technical troubleshooting skills and experience interfacing with technical teams. - Adept client relationship management skills. - Ability to engage in business-level and technical conversations at multiple levels of the organization. - Ability to work with minimal guidance or supervision in a time-critical environment. - Ability to be flexible and quickly adapt to changing business needs and processes. - Strong ability to use facts and data to influence decisions to prioritize and make appropriate decisions. - Ability to source information when it does not exist. For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits. Ontario Pay Transparency Range $99,500—$125,750 CAD We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

Related Job Pages

More Sales Jobs

Grammarly logo

Head of Sales

Grammarly

Improving lives by improving communication.

Sales116 days ago
Full TimeRemoteTeam 501-1,000Since 2009H1B Sponsor

• Lead, coach, and develop a team of Coda AEs to consistently exceed revenue and activity targets across all segments • Own the Coda sales strategy and GTM execution, partnering with ATU leadership, Product, CS, and Marketing to drive a cohesive, high-performance sales motion • Build and maintain a team culture grounded in accountability, psychological safety, and continuous improvement — where sellers feel supported, and their work has clear impact • Drive rigorous pipeline management and forecasting discipline, maintaining accuracy and visibility for senior leadership • Define and standardize onboarding, sales methodology, and enablement for the Coda AE team to reduce ramp time and improve consistency • Champion enablement: identify skill gaps, partner with the enablement function, and ensure the team has the tools, training, and frameworks to run complex, multi-value-prop deals • Serve as the senior commercial presence on key deals — guiding team strategy, supporting C-suite conversations, and helping navigate late-stage complexity • Partner cross-functionally with Coda Product, Marketing, and CS leadership to shape the product narrative, surface customer insights, and influence roadmap priorities • Represent the Coda sales team in BU leadership discussions, providing a grounded sales perspective on go-to-market decisions • Hire, onboard, and retain exceptional Coda AE talent, building a bench ahead of growth and planned leave coverage

United States
$318K - $460K / year
Job Closed
LogicMonitor logo

Regional Vice President, Enterprise Sales

LogicMonitor

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.

Sales116 days ago
Full TimeRemoteTeam 1,100Since 2007

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This position is open to remote employees in Seattle, WA - with the flexibility to work out of your home office full-time. You'll have easy access to and support from your manager, and frequent video meetings to keep you seamlessly integrated into your team. If you travel to one of our Center of Energy - vibrant locations where our teams connect, collaborate, and innovate - you’ll be able to work out of our office spaces with your team. To learn more about life at LogicMonitor, check out our Careers Page. What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! LogicMonitor is the AI-first hybrid observability platform powering the next generation of digital infrastructure. We are seeking a Regional Vice President, Enterprise Sales to lead a team of Strategic Enterprise Account Executives across the West and North Central United States. This is a hands-on sales leadership role focused on driving predictable growth across enterprise accounts. You will combine strong coaching, deal leadership, and operational rigor to improve team performance, increase pipeline efficiency, and accelerate deal cycles. You’ll also leverage AI, data, and modern sales methodologies to elevate execution and consistency across the team. Here's a closer look at this key role: - Lead a High-Performing Team: Lead, coach, and develop a team of Strategic Enterprise Account Executives, setting clear expectations and driving consistent execution across the region - Own Revenue Performance: Own pipeline, forecast, and revenue targets, ensuring disciplined execution and consistent attainment of growth goals - Build a Performance-Driven Culture: Establish accountability, strong operating rhythms, and a high-performance, competitive sales environment - Drive Forecasting & Deal Rigor: Implement strong pipeline inspection and forecasting discipline, ensuring high-quality deal qualification and visibility - Lead from the Front: Stay close to key opportunities, providing hands-on guidance in deal strategy, qualification, and execution - Execute Modern GTM Strategy: Drive regional go-to-market execution using data, AI-driven insights, and account prioritization to focus on high-value opportunities - Leverage AI & Data: Utilize AI tools and sales intelligence platforms to improve territory planning, pipeline generation, and team productivity - Elevate Team Performance: Reinforce consistent use of sales methodologies (e.g., MEDDPICC) and strong deal execution across the team - Develop Talent: Provide structured coaching and mentorship, helping reps improve performance, deal strategy, and executive engagement - Engage Strategic Customers: Act as an executive sponsor on key accounts, building relationships with senior stakeholders and driving business value - Collaborate Cross-Functionally: Partner with Marketing, Customer Success, Partners, and Product to align strategy and support customer outcomes What You'll Need: - 10+ years of experience in enterprise SaaS or cloud-based sales, with a strong track record of closing complex, multi-threaded deals - 5+ years of experience leading high-performing enterprise sales teams - Proven track record of building and leading teams that consistently achieve or exceed quota in high-performance, competitive environments - Experience selling complex solutions into IT environments at a technology vendor - Experience implementing and reinforcing formal sales methodologies such as MEDDPICC (Force Management) and strategic account planning frameworks (e.g., Command of the Message, value-based selling, or similar) - Strong executive presence with the ability to engage and influence C-level stakeholders (CIO, CTO, and beyond) - Experience operating within a partner-led or partner-influenced go-to-market model - Analytical and data-driven mindset, including experience leveraging AI and sales tools to improve pipeline management, forecasting accuracy, territory planning, and team productivity Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 05/11/26 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Work Authorization: At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization. Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis. We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer. Notice Regarding Use of AI in Hiring We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com. By submitting your application, you acknowledge this notice. #LI-TD1 #LI-REMOTE LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States. Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page. The Base Salary range for this role is: $188,150—$215,000 USD Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form. Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.

United States
$188K - $215K / year

Independent Sales Representative - Omaha, NE

Jostens

Jostens is a Minneapolis, Minnesota-based provider of yearbooks, class rings, and photo gifts for K-12 schools, universities and colleges, and athletic teams na

Sales116 days ago

INDEPENDENT SALES REPRESENTATIVE - YEARBOOK FIELD-BASED | OMAHA/LINCOLN, NE TERRITORY | TRAVEL UP TO 70% Remote, but you must reside within the assigned territory. Be Your Own CEO. Build Your Business. Shape School Memories. ABOUT YOU: Are you an entrepreneurial self-starter who’s ready to build your own business and be rewarded for the results you deliver? Do you thrive on creating meaningful partnerships, growing a market, and making a lasting impact in schools and communities? As a Jostens Independent Sales Representative (1099), you’ll have the freedom to run your business your way, backed by the trusted reputation, products, and support of a legacy brand. You set your goals, drive results, and shape your success. You’ll grow your territory by signing new business, developing prospects, and leading relationships with schools — all while representing the Jostens brand with integrity and impact. YOU HAVE: - Passion. A desire to contribute to a positive and rewarding school experience. - Sales Expertise. Proven experience in consultative, educational, or B2C sales and/or sales management. - Drive & Discipline. You’re self-motivated, accountable, and take ownership of your success. - Relationship Skills. A track record of developing new business and maintaining strong customer relationships. - Business Acumen. Strong financial and operational understanding to run your own business effectively. - Communication Strength. Confident partnering with diverse stakeholders, from administrators to students. - Flexibility. Willingness to travel regionally and nationally (amount varies by territory). - Experience. 2+ years of relevant experience preferred. - Education. Bachelor’s degree preferred but not required. YOU WILL: - Grow the Market. Drive sales through prospecting, lead generation, and expanding market share. - Build Relationships. Develop and maintain partnerships with school administrators, advisors, teachers, and students. - Advise & Partner. Guide school leadership on Jostens products and services to support their goals. - Operate Your Business. Maintain your own independent office and manage all business expenses, including travel. - Hire & Lead. Recruit, train, and compensate office and sales support as needed. - Stay Compliant. Follow all laws applicable to your independent business. - Represent with Integrity. Uphold Jostens’ values of accountability, integrity, responsibility, and respect. LOVE WHAT YOU DO: - We care about your success. A proven business model with a track record of longstanding success and an opportunity to be a top sales performer, business owner and community leader. - We invest in your future. Innovation, training, marketing and advertising support, including digital and social media. - We believe in rewarding you for your hard work. Competitive compensation and incentive structure with 100% commission-based compensation (monthly draw) and uncapped earning potential. - We want you to succeed. A defined territory of existing customers and prospects. - We want to be the market leader. Industry leading products and educational programs. If you have a successful sales career and are ready to stop working for someone else and start working for YOURSELF, apply here. **This is a confidential application process and names of all candidates that apply will be kept strictly confidential.** ABOUT US: Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here. AMERICANS WITH DISABILITIES ACT: Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3300. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. CALIFORNIA PRIVACY POLICY: https://www.jostens.com/about/california-employee-privacy-policy

United States
Nokia logo

Regional PLM, Manageability

Nokia

At Nokia, we create technology that helps the world act together.

Sales116 days ago
Full TimeRemoteTeam 10,001+Since 1865H1B Sponsor

Nokia of America Corporation, Regional PLM, Manageability (Multiple Positions), Murray Hill, NJ Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. Learn more about life at Nokia. Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia. Some of our benefits in US: - Corporate Retirement Savings Plan - Health and dental benefits - Short-term disability, and long-term disability - Life insurance, and AD&D – Company paid 2x base pay - Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) - Paid time off for holidays and Vacation - Employee Stock Purchase Plan - Tuition Assistance Plan - Adoption assistance - Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role. All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

United States