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CCC Intelligent Solutions logo
CCC Intelligent Solutions

CCC Intelligent Solutions is self-described as an auto claims and collision repair leader. The company helps insurers, repairers, automakers, parts suppliers, a

Senior Atlassian Engineer

Location

Illinois

Posted

69 days ago

Salary

$119.0K - $175K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglishCloudITSM

Job Description

Senior Atlassian Engineer

CCC Intelligent Solutions

• Own the end-to-end administration of Jira Cloud, JSM, and Confluence — including global configuration, permission models, issue hierarchies, custom fields, user and license management, and access governance. • Define and maintain a long-term Atlassian platform roadmap aligned to business and engineering priorities, and serve as the internal subject matter expert on new and upcoming Atlassian capabilities. • Architect scalable, standardized project configurations and workflow frameworks adoptable across teams, and lead integration design between Atlassian tools and adjacent platforms (e.g., CI/CD, ITSM, identity providers). • Partner with engineering, IT, and business teams to assess current-state workflows and design future-state solutions that reduce friction, improve visibility, and scale with the organization. • Build and optimize Jira and JSM workflows — including statuses, transitions, validators, post-functions, and SLA configurations — tailored to each team's delivery model (Scrum, Kanban, ITSM). • Design, build, and maintain Jira Automation rules to eliminate manual toil, enforce process compliance, and trigger cross-tool actions. • Develop and maintain reporting dashboards using Jira's native reporting, Confluence data macros, and third-party tools to surface sprint health, velocity, SLA adherence, and backlog metrics for engineering leads, product managers, and executives. • Act as a trusted advisor to stakeholders across the organization — leading discovery sessions, translating operational needs into Atlassian solutions, and communicating clearly with both technical and non-technical audiences. • Produce and maintain platform documentation in Confluence covering standards, onboarding guides, workflow runbooks, and change logs. • Train and enable end users and team leads, driving self-sufficiency and platform adoption across the organization. • Manage the Atlassian Marketplace ecosystem — evaluating, onboarding, and governing third-party apps and integrations. • Establish and enforce platform governance standards, naming conventions, and configuration best practices.

Job Requirements

  • 8+ years of hands-on Atlassian Cloud administration and solution design experience in an enterprise environment.
  • Deep expertise across Jira Software, Jira Service Management, and Confluence — including advanced configuration, automation, and reporting.
  • Demonstrated experience architecting and optimizing workflows for software engineering and/or IT service delivery teams.
  • Proficiency with Jira Automation, including native rules, cross-project triggers, and webhook integrations.
  • Experience building executive and operational dashboards using Jira and Confluence reporting tools.
  • Strong communication and facilitation skills — able to translate technical concepts for non-technical stakeholders and lead solution design conversations.
  • Proven ability to own a platform end-to-end, including governance, documentation, and change management.
  • Experience with third-party Marketplace apps (EazyBI, Tempo, ScriptRunner, Structure, or similar) preferred.
  • Familiarity with Atlassian APIs and REST-based integrations preferred.
  • Exposure to Agile delivery frameworks and ITSM practices
  • Experience in a cloud-first, Microsoft 365-integrated enterprise environment a plus.

Benefits

  • 401K Match
  • Paid time off
  • Annual Incentive Plan
  • Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups

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