Schneider Packaging Equipment, A Pacteon Company

• Provide professional equipment installation, maintenance, troubleshooting and customer support services for a complete range of Schneider products. • Demonstrate excellent technical, customer service and communication skills on the job. • Train customer employees on fundamental operation and maintenance procedures for Schneider equipment. • Meet Schneider’s quality standards while maintaining working knowledge of relevant technologies and best practices. • Perform installation, start up and debug of Schneider equipment at customer locations. • Provide service maintenance, troubleshooting, and training following established company procedures. • Greater than 75% travel required. • Serve as the liaison between the customer and company. • Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.). • Manage the assigned project ensuring schedules and objectives are met. • Ensure customer satisfaction by obtaining written site acceptance on work performed. • Demonstrate profound knowledge of the theory of operation, maintenance and troubleshooting of all equipment, operator interfaces, applied technologies and sub-components applied in the manufacture of Schneider equipment. • Utilize Dynamics 365 Field Service Module to complete daily time entries. • Provide trip report entries detailing service trip progression and results. • Manage trip expenses utilizing SAP Concur platform. • Provide in-house technical and phone support when requested. • Use a wide variety of resources (hand tools, computers, and software) to perform routine and non-routine maintenance, troubleshooting and reports. • Support back office ensuring all daily/weekly documentation is completed, accurate and submitted in a timely manner. • Perform other duties as assigned by management.

• Provide professional equipment commissioning, troubleshooting, analysis, site acceptance and customer support services for a complete range of Schneider products. • Commission equipment at customer’s facility as required. • Provide customer remote support for troubleshooting, analysis, and solving complex inquiries from customers. • Deepen the understanding of products, customers, goals, organization, and business strategies, evaluating systems and processes, and identifying improvement needs. • Design, develop and implement equipment control systems and subsystems for multiple simultaneous projects following established design standards and practices. • Incorporate standard control designs and ancillary subsystems to efficiently design and manufacture in a manner that meets project requirements and facilitates safe, productive startup, operation, maintenance and troubleshooting of equipment using established design standards. • Meet Schneider’s quality standards while maintaining working knowledge of relevant technologies and best practices. • Provide direction to electrical, assembly, and service as required for execution of designs.