Role Description - Oversee operational aspects of contracts - Ensure commercial performance aligned with budgets - Responsible for growth within geographical area - Ensure client retention through relationships and delivery of services - Delivery of project works within budget - Ensure contract compliance across BU Qualifications - 5 – 10 yrs FM experience in senior role, managing and developing large team - Mature leadership and stakeholder management - Experience within PFI, PPP, Hub Contracts and knowledge of paymechs - Health & Safety with NEBOSH or ISOH Qualification - Hard FM knowledge, building systems, M&E systems, HVAC, CAFM systems, asset lifecycle, project management, contract delivery in line KPI’s / SLA’s, service delivery across multi-site contracts - Budgeting, forecasting & cost control - Ability to operate at both strategic and operational levels How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. Equal Opportunities We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

• Responsible for monitoring and measuring the operational flow of the department • Task responsibilities to staff including intake, processing, and review of medical records • Ensure medical necessity as well as ensuring the inbound calls have handled in a matter that reflects ideal metrics • Provide great experience for customers and the PAP team • Prioritize and develop departmental objectives • Conduct effective resource planning to maximize productivity of resources • Analyze statistics relative to metrics set for the department • Ensure staff are appropriately trained and held accountable for achieving standards and goals • Identify root cause of issues and work with others to improve overall processes • Evaluate performance with key metrics (accuracy, call-waiting time etc.) • Ensure consistent administration of staff compliance with all company and departmental procedures • Manage department budget and expenses • Prepare reports as needed for various departments and leadership as requested • Train new hires according to standards and provide ongoing training as changes occur • Develop and/or maintain Standard Operating Procedures (SOP’s) that support the work of the team.

• Provide complex care coordination and monitoring to members having a primary Intellectual or Developmental Disability, which may include secondary mental health or substance abuse, and/or complex medical/physical health needs. • Utilize person centered planning methods/strategies to gather information, to get to know the members supported and to adequately address specific needs of the individual. • Provide education and support to members in learning about and exercising rights and responsibilities. • Consistently complete Discovery activities (information gathering and assessment) as a component of the planning process. • Ensure that members/legally responsible people are informed of services available (all types of Medicaid and state-funded services), service options available (e.g. Individual/Family Direction for Innovations participants), processes (e.g. requirements for specific service), Natural and community services, and so forth. • Assist members/legally responsible people in choosing service providers, ensuring objectivity in the process.

• Assist the member supported to direct the planning process/plan development to the extent desired by the member. • Facilitate timely development of the Comprehensive Care Management Assessment, Individual Support Plan/Care Plan, Crisis Plan, 1915(i) Assessment, and other assessments as needed. • Collaborate with members supported and members of the support team to ensure development of a comprehensive plan that reflects the member’s needs and desired life goals, as well as the physical, behavioral health, and social determinant needs, service delivery, and health and safety of the member. • Responsible for ensuring Care Coordination engagement, collaboration with members, and families to address issues, concerns, barriers to assessment and services/supports. • Provide resources and information to members, parents, and caregivers, as needed.