• Manage the complete Google Workspace ecosystem, including mail routing policies, email gateways, identity management, and troubleshooting complex mail flow issues. • Leverage knowledge of GCP to support cloud-based applications. • Utilize GAM (Google Apps Manager) and scripting languages (PowerShell, Shell, Python) to automate routine administrative tasks, reporting, and IT operations. • Provide in-depth engineering support for Windows, macOS, and ChromeOS, including patching, image management, hardware repair, and core network troubleshooting (TCP/IP, DNS, DHCP, VPN). • Manage endpoint protection (Antivirus/EDR), enforce disk encryption (BitLocker, File Vault), and ensure rapid security patching across the fleet. • Assist in deploying, configuring, and ensuring compliance across company devices using MDM/UEM tools.

• Review system-flagged documents and validate extracted data against source files • Correct errors in PO numbers, quantities, dates, and product codes • Resolve product mapping issues by matching items to correct catalog entries • Handle exceptions by correcting, reprocessing, publishing, or escalating • Configure identification rules for new document sources (e.g., vendor patterns) • Create and maintain document templates for structured data extraction • Monitor template performance and retrain when accuracy drops • Ensure high accuracy and consistency in processed data • Manage document queues and meet turnaround timelines • Identify recurring issues and share insights for process improvement • Perform basic validation/testing after system updates

• Maintain software and DB2 environments in compliance with the STIG and/or SRG • This includes keeping software at a vendor supported version, applying necessary security software patches within the required timeframe, and maintaining required documentation as outlined in the STIG • Maintain any and all software exits associated with the software maintained in this SOW, regardless of the language used to write the exit • Provide technical services to the customer on questions and issues relating to the database software maintained on the DISA mainframe systems for DB2, including all changes and upgrades • Provide a report to the COR on customer questions • Install, customize, upgrade and maintain DB2 Software on mainframe computer platforms running z/OS • Participate in planning and executing database migrations, application software upgrades/migrations • Maintain a working knowledge of departmental SOP • Ensure that all work is completed using the documented procedures, to include updating and maintain tickets, change requests, and documentation • Use SMP/E, to install and maintain software for execution in the IBM Mainframe platform, which includes the z/OS • Other duties as assigned

• Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services. • Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference. • Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines. • Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes. Answer phones to assist clients with technical issues. • Contribute to internal documentation and knowledge bases to support team development and faster issue resolution. • Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction. • Operate as part of the team responsible for the continued maintenance, operation, and security of client systems. • Implement support tools and automation required to deliver on SLAs. • Participate in shared 24x7 weekly on-call schedules. • Complete other duties as assigned.