• Review system-flagged documents and validate extracted data against source files • Correct errors in PO numbers, quantities, dates, and product codes • Resolve product mapping issues by matching items to correct catalog entries • Handle exceptions by correcting, reprocessing, publishing, or escalating • Configure identification rules for new document sources (e.g., vendor patterns) • Create and maintain document templates for structured data extraction • Monitor template performance and retrain when accuracy drops • Ensure high accuracy and consistency in processed data • Manage document queues and meet turnaround timelines • Identify recurring issues and share insights for process improvement • Perform basic validation/testing after system updates

• Maintain software and DB2 environments in compliance with the STIG and/or SRG • This includes keeping software at a vendor supported version, applying necessary security software patches within the required timeframe, and maintaining required documentation as outlined in the STIG • Maintain any and all software exits associated with the software maintained in this SOW, regardless of the language used to write the exit • Provide technical services to the customer on questions and issues relating to the database software maintained on the DISA mainframe systems for DB2, including all changes and upgrades • Provide a report to the COR on customer questions • Install, customize, upgrade and maintain DB2 Software on mainframe computer platforms running z/OS • Participate in planning and executing database migrations, application software upgrades/migrations • Maintain a working knowledge of departmental SOP • Ensure that all work is completed using the documented procedures, to include updating and maintain tickets, change requests, and documentation • Use SMP/E, to install and maintain software for execution in the IBM Mainframe platform, which includes the z/OS • Other duties as assigned

• Provide Level 2 and 3 support for escalated issues involving Windows Server environments, networking, firewall, virtualization, and cloud services. • Diagnose and resolve complex technical problems efficiently, documenting solutions for future reference. • Participate in technical projects such as system upgrades, migrations, and deployments, ensuring successful execution within scope and deadlines. • Use ticketing system to communicate with clients, manage schedule and workload, and to compile detailed notes. Answer phones to assist clients with technical issues. • Contribute to internal documentation and knowledge bases to support team development and faster issue resolution. • Identify opportunities to improve workflows and service delivery processes for greater efficiency and client satisfaction. • Operate as part of the team responsible for the continued maintenance, operation, and security of client systems. • Implement support tools and automation required to deliver on SLAs. • Participate in shared 24x7 weekly on-call schedules. • Complete other duties as assigned.

Coupa System Administrator Department: Procurement Employment Type: Permanent - Full Time Location: Pune Description Davies US is looking for an experienced Coupa System Administrator for management of procurement data, reporting needs and Coupa procurement system. The ideal candidate will have experience with data management, Coupa software and have a strong technical background. Reporting to the Procurement Analyst & Coupa System Manager, you will be responsible for ensuring Coupa system configuration and operational performance to meet business procurement needs as well as delivery of supplier spend insights providing opportunity analysis to the procurement function. To be successful in this role, you need to be proactive, independent, and takes initiative with consistent follow through, superb communication skills, verbal and written, conducted in a timely manner and have superior time management skills with capability of working with and meeting deadlines. You must have extensive experience in a similar role, managing Coupa or a similar management system, experience with user management, including creating and managing user accounts, roles, and permissions and knowledge of Coupa's reporting and analytics capabilities. Additionally, you will need to have exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment, excellent team player with interpersonal skills and a high-level attention to detail and problem-solving skills. This role is a full-time, home-based position. Key Responsibilities - Manage and maintain the Coupa procurement system to include supplier migration to Coupa and catalogue management - Work with stakeholders to identify and implement system changes and improvements - Ensure that the system is configured to meet our procurement needs - Provide end-user support, including troubleshooting and issue resolution - Train end-users on system functionality and best practices - Develop and maintain system documentation, including standard operating procedures and training materials - Manage user accounts, roles, and permissions - Identify target vendors for use of Coupa and its invoice management solution. Carry out all steps necessary to enroll them, to include supplier engagement, system maintenance, testing, query resolution etc - Ensure system security and data integrity including query management of ERP interfaces - Manage the timely upgrade of Coupa releases including testing approvals and knowledge of new Coupa features - Produce accurate and timely supplier and spend analytics reports, including Procurement monthly reports, KPI’s and others as required - Optimized, collaborative, strong, and sustainable relationships developed and maintained with end-users and internal/external stakeholders across all areas of the business - Purchase Order Management including conversion of requisitions to purchase orders where appropriate and management of queries regarding receipting, PO closures and cancellations - Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together - Perform other duties as assigned Skills, Knowledge & Expertise Required - 5+ Years experience in Coupa Administration. - Extensive experience in a similar role, managing Coupa or a similar management system - Experience with user management, including creating and managing user accounts, roles, and permissions. - Knowledge of Coupa's reporting and analytics capabilities Preferred - Bachelor's degree in a relevant field, such as computer science or business administration - Strong technical skills, including proficiency in SQL and experience in system integration query management - Excellent project management skills, with the ability to manage complex projects from start to finish - Knowledge of Coupa's reporting and analytics capabilities - Strong communication skills, with the ability to communicate complex technical information to both technical and non-technical stakeholders - Ability to work independently and in a team environment - Extensive experience in a similar role, managing Coupa or a similar management system - Experience with user management, including creating and managing user accounts, roles, and permissions. - Knowledge of Coupa's reporting and analytics capabilities