Role Description We're looking for a Transport Planner / Customer Success Associate to join our growing customer-facing team. You'll work closely with the team to support customers in getting the most out of Podaris -- from onboarding and training through to day-to-day queries and project support. This is a hands-on role with real variety. One day, you might be leading an onboarding training session for a new consultancy customer; the next, you're helping someone work through a specific transport analysis task in the platform, or triaging a support ticket and working out whether it needs escalating to the engineering team. These may be projects within the UK or high-profile projects across the world, giving you the opportunity to interact with many different disciplines and senior decision-makers. What you'll be doing - Leading online training sessions for new customers as part of their onboarding - Supporting existing customers day-to-day by responding to queries and helping them get the most out of the platform for their specific project needs - Triaging and responding to support tickets, escalating bugs and working with the engineering team to shape feedback into new platform features - Assisting with one-off transport data or analysis tasks for customers working on projects within Podaris - Beta-testing new platform features and contributing to documentation and training materials - Occasionally supporting product demonstrations to prospective customers - Develop excellent relationships with new and existing customers to understand and uncover their current challenges and ensure they are delighted with Podaris Qualifications - An analytical, numerate background: experience in geography, transport planning, urban planning, GIS, mathematics, or a related field is a strong signal, but we're open to non-traditional routes - Excellent communication skills: you can explain technical concepts clearly and calmly to a range of audiences - Working knowledge of at least one planning, design, or GIS tool - Comfortable learning new software quickly and independently - Personable, organised, and proactive: you take ownership and follow through - You feel at home when working independently in a fast-paced, dynamic, technology-focused organisation - Confidence to constructively challenge our current processes and approaches, and suggest ways to improve customer training and support Requirements - Some experience in transport planning, modelling, or a related consultancy/local authority environment - Familiarity with transport data formats such as GTFS or TransXChange - Experience in a customer-facing, training, or support role - Experience in preparing reports on analysis and presenting findings to clients or stakeholders - An interest in transport, cities, and how they're planned Benefits - £32 - 40k depending on experience, with a meaningful equity component - Up to 20% annual performance-based bonus - Flexible work-from-anywhere policy - Remote-first autonomous team - 33 days paid annual leave (inclusive of public holidays) - True support and growth opportunities to build your unique career path in transport and tech - As a small team, we're happy to consider other benefits that matter to you - just ask

Role Description We are looking for a Military Coordinator/Payor Success Associate to join our operations team. The Military Coordinator/Payor Success Associate is responsible for handling a higher level of contacts and back-office processes, including: - Health Plan Support - Customer Success inquiries - Unmatched clients/members - VIP escalations - Internal escalations - Ad hoc items, as needed They will prioritize incoming requests and adjust workflows accordingly to ensure efficient and effective resolution of issues. Additionally, they will serve as a liaison between the Payor Success team and customer support to provide assistance with client/member-facing questions. The Payor Success Associate is committed to continuous improvement and identifies, develops, and implements processes that enhance Talkspace's services, contributing to the evolution of internal processes and workflows. In close collaboration with the product team, they identify trending and new issues, proposing short and long-term solutions, while fostering teamwork by actively sharing client feedback, feature requests, and enhancement opportunities across various departments. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. Qualifications - Bachelor's Degree is preferred. - 2+ years of professional experience in Customer Service. - Proficiency working with Jira, Confluence, Google Workplace, Zendesk, Looker. - Attention to detail. - Client-centric approach to work. - Excellent communication and collaboration skills. Requirements - Handle all referrals of military members into the Talkspace workflow: - Incoming Faxes - Tricare portals - Coordination with medical records - Engaging members into care via email and calls - Internal escalations - Ad hoc items, as needed - Prioritize all incoming requests and adjust workflow as needed. - Assist the customer support team with client/member facing questions, as needed. - Identify, develop and implement processes that allow Talkspace to continuously deliver new and enhanced services. - Identify and implement improvements to internal processes and workflows. - Work with the product team to identify trending/new issues, including short & long term solutions. - Collaborate closely with other teams, sharing client feedback, feature requests, and enhancement opportunities. - Perform other related duties as assigned. Benefits - Comprehensive Medical, Dental and Vision plans coverage since day one - Pre-tax benefits: HSA/ FSA - 401k Retirement Savings Program with matching up to 4% - Voluntary benefits including disability, basic life or pet insurance, etc. - Monthly Wellness Stipend to promote mental and physical self-care - Flexible PTO and Remote First Environment - Regular team events, including Wellness Workshops and Team Building Events - Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

• Own and iterate DroneDeploy Academy for HV and Scaled segments, including persona-based learning paths, certifications, and short courses tied to core use cases. • Build and maintain scalable enablement assets (demo scripts, micro-demo videos, evaluation kits, ROI templates, playbooks) that GTM teams can run without live SE support. • Run recurring webinars, office hours, and workshops for customers and GTM teams, and reuse recordings and materials in self-serve channels. • Partner with Renewals leadership and managers to standardize health checks, QBR/EBR narratives, and expansion plays for the Scaled book of business. • Support selected HV opportunities with focused solution demos and simple, outcome-oriented evaluation plans, and document patterns that can be reused across similar deals. • Develop deep product and workflow expertise across Unified Aerial/Ground, Automation (docks/robotics), and Intelligence/AI products, plus recommended hardware and integrations, and reflect that expertise in all enablement content. • Use CRM, LMS/CMS, product/usage analytics, and AI-generated insights to prioritize, measure, and refine scaled programs based on impact. • Collaborate closely with CSEs, SEs, CSMs, Product, Support, and PMM to keep content current, aligned with field feedback, and integrated into new product and campaign launches.

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion • Become the trusted Cribl expert as customers transform data in their organization to support both security and observability outcomes • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers • Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics • Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer • Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization • You may be required to occasionally perform duties outside your standard working hours