Podaris

Role Description We're looking for a Transport Planner / Customer Success Associate to join our growing customer-facing team. You'll work closely with the team to support customers in getting the most out of Podaris -- from onboarding and training through to day-to-day queries and project support. This is a hands-on role with real variety. One day, you might be leading an onboarding training session for a new consultancy customer; the next, you're helping someone work through a specific transport analysis task in the platform, or triaging a support ticket and working out whether it needs escalating to the engineering team. These may be projects within the UK or high-profile projects across the world, giving you the opportunity to interact with many different disciplines and senior decision-makers. What you'll be doing - Leading online training sessions for new customers as part of their onboarding - Supporting existing customers day-to-day by responding to queries and helping them get the most out of the platform for their specific project needs - Triaging and responding to support tickets, escalating bugs and working with the engineering team to shape feedback into new platform features - Assisting with one-off transport data or analysis tasks for customers working on projects within Podaris - Beta-testing new platform features and contributing to documentation and training materials - Occasionally supporting product demonstrations to prospective customers - Develop excellent relationships with new and existing customers to understand and uncover their current challenges and ensure they are delighted with Podaris Qualifications - An analytical, numerate background: experience in geography, transport planning, urban planning, GIS, mathematics, or a related field is a strong signal, but we're open to non-traditional routes - Excellent communication skills: you can explain technical concepts clearly and calmly to a range of audiences - Working knowledge of at least one planning, design, or GIS tool - Comfortable learning new software quickly and independently - Personable, organised, and proactive: you take ownership and follow through - You feel at home when working independently in a fast-paced, dynamic, technology-focused organisation - Confidence to constructively challenge our current processes and approaches, and suggest ways to improve customer training and support Requirements - Some experience in transport planning, modelling, or a related consultancy/local authority environment - Familiarity with transport data formats such as GTFS or TransXChange - Experience in a customer-facing, training, or support role - Experience in preparing reports on analysis and presenting findings to clients or stakeholders - An interest in transport, cities, and how they're planned Benefits - £32 - 40k depending on experience, with a meaningful equity component - Up to 20% annual performance-based bonus - Flexible work-from-anywhere policy - Remote-first autonomous team - 33 days paid annual leave (inclusive of public holidays) - True support and growth opportunities to build your unique career path in transport and tech - As a small team, we're happy to consider other benefits that matter to you - just ask