Talkspace Corporate

At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! Our Operations team is looking for a Revenue Cycle Associate. The Revenue Cycle Associate is responsible for ensuring the financial health of Talkspace through meticulous revenue cycle support. With a focus on organization and efficiency, they adeptly organize and process claims into the database, maintaining a high standard of accuracy. This includes keeping records of all processed claims and invoices to ensure compliance with relevant laws, regulations, and policies governing claims and billing. In collaboration with internal team members, the Revenue Cycle Associate works closely to resolve billing issues, contributing to a streamlined process that facilitates efficient and accurate billing practices. Additionally, they foster collaboration among team members and various departments, ultimately contributing to the timely reimbursement and overall financial success of Talkspace. What You'll Do - Revenue Cycle Support - Organize and process claims into our database, ensuring accuracy and efficiency. - Maintain accurate records of all claims and invoices processed. - Ensure compliance with relevant laws, regulations, and policies related to claims and billing. - Support a streamlined process for efficient and accurate billing. - Team Collaboration - Work closely with internal team members to resolve billing issues and ensure timely reimbursement for Talkspace. - Communicate effectively with team members and other departments. - Performs other related duties as assigned. About You - Bachelor's Degree in accounting, finance, or related work-experience. - Experience with electronic claims processing and/or billing software. - Proficient in Google Suite - 2+ years of experience in billing and accounting is preferred. - Healthcare experience, experience with medical billing codes and terminology is preferred. Benefits - Comprehensive Medical, Dental and Vision plans coverage since day one - Pre-tax benefits: HSA/ FSA - 401k Retirement Savings Program with matching up to 4% - Voluntary benefits including disability, basic life or pet insurance, etc. - Monthly Wellness Stipend to promote mental and physical self-care - Flexible PTO and Remote First Environment - Regular team events, including Wellness Workshops and Team Building Events - Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The hourly rate for this role is between $22.00. Why Talkspace Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We strongly encourage you to apply even if you don’t meet every qualification. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Role Description We are looking for a Military Coordinator/Payor Success Associate to join our operations team. The Military Coordinator/Payor Success Associate is responsible for handling a higher level of contacts and back-office processes, including: - Health Plan Support - Customer Success inquiries - Unmatched clients/members - VIP escalations - Internal escalations - Ad hoc items, as needed They will prioritize incoming requests and adjust workflows accordingly to ensure efficient and effective resolution of issues. Additionally, they will serve as a liaison between the Payor Success team and customer support to provide assistance with client/member-facing questions. The Payor Success Associate is committed to continuous improvement and identifies, develops, and implements processes that enhance Talkspace's services, contributing to the evolution of internal processes and workflows. In close collaboration with the product team, they identify trending and new issues, proposing short and long-term solutions, while fostering teamwork by actively sharing client feedback, feature requests, and enhancement opportunities across various departments. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. Qualifications - Bachelor's Degree is preferred. - 2+ years of professional experience in Customer Service. - Proficiency working with Jira, Confluence, Google Workplace, Zendesk, Looker. - Attention to detail. - Client-centric approach to work. - Excellent communication and collaboration skills. Requirements - Handle all referrals of military members into the Talkspace workflow: - Incoming Faxes - Tricare portals - Coordination with medical records - Engaging members into care via email and calls - Internal escalations - Ad hoc items, as needed - Prioritize all incoming requests and adjust workflow as needed. - Assist the customer support team with client/member facing questions, as needed. - Identify, develop and implement processes that allow Talkspace to continuously deliver new and enhanced services. - Identify and implement improvements to internal processes and workflows. - Work with the product team to identify trending/new issues, including short & long term solutions. - Collaborate closely with other teams, sharing client feedback, feature requests, and enhancement opportunities. - Perform other related duties as assigned. Benefits - Comprehensive Medical, Dental and Vision plans coverage since day one - Pre-tax benefits: HSA/ FSA - 401k Retirement Savings Program with matching up to 4% - Voluntary benefits including disability, basic life or pet insurance, etc. - Monthly Wellness Stipend to promote mental and physical self-care - Flexible PTO and Remote First Environment - Regular team events, including Wellness Workshops and Team Building Events - Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Role Description We are looking for a Senior Product Manager to lead our Provider Data & Directory experiences. This role will own the strategy, roadmap, and execution for how provider data is structured, exchanged, surfaced, and ranked across our platform. You will work at the intersection of data infrastructure, search relevance, and healthcare interoperability (including FHIR-based integrations) to ensure members can find the right provider quickly and reliably. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do - Product Strategy & Ownership - Define and execute the product vision and roadmap for provider directory data and ranking systems. - Drive initiatives that improve provider discoverability, match quality, and conversion across the user journey. - Partner with Data Engineering, Data Science, and Clinical/Operations teams to align product strategy with business and care outcomes. - Ranking & Relevance - Own the design and optimization of ranking logic for provider directories. - Identify and prioritize the provider attributes (e.g., licensure, specialty, availability, outcomes, engagement signals) that most influence relevance scoring. - Continuously test and improve ranking algorithms using experimentation frameworks and user behavior data. - Data & Interoperability (FHIR) - Lead product requirements for provider data ingestion, normalization, and exchange using standards such as FHIR (R4). - Collaborate with engineering to ensure accurate mapping of provider attributes across internal systems and external partners. - Define strategies to improve data quality, completeness, and timeliness across integrations. - Cross-functional Execution + Continuous Improvement - Translate complex technical systems (ETL pipelines, data models, APIs) into clear product requirements. - Identify gaps in provider data quality and interoperability workflows. - Drive adoption of best practices in data governance, and schema design. - Establish metrics and dashboards to monitor provider search performance and directory accuracy. Qualifications - 2+ years of experience in Product Management, ideally in data platforms, search/recommendation systems, or healthcare technology. - Strong understanding of search and ranking systems (e.g., relevance scoring, indexing, query optimization). - Experience working with structured data systems, APIs, and data pipelines (e.g., SQL, analytics tools, or close partnership with data engineering teams). - Familiarity with healthcare interoperability standards such as FHIR (R4) and provider directory data models is strongly preferred. - Demonstrated ability to translate ambiguous problems into clear product strategies and shipped solutions. - Strong analytical mindset with experience using data to drive decisions and measure impact. - Excellent communication and stakeholder management skills. Bonus Points - Experience with provider directories, payer/provider systems, or healthcare marketplaces. - Exposure to experimentation platforms (A/B testing) and ranking optimization. - Understanding of data quality challenges in distributed systems and third-party integrations. Benefits - Comprehensive Medical, Dental and Vision plans coverage since day one. - Pre-tax benefits: HSA/ FSA. - 401k Retirement Savings Program with matching up to 4%. - Voluntary benefits including disability, basic life or pet insurance, etc. - Monthly Wellness Stipend to promote mental and physical self-care. - Flexible PTO and Remote First Environment. - Regular team events, including Wellness Workshops and Team Building Events. - Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $150,000 - $180,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is a universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high-quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? - Diversity : Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. - Equity : Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. - Inclusion : Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. - Belonging : Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Role Description We are looking for a results-driven Provider Directory Optimization Specialist to improve how providers are surfaced, ranked, and selected across payer directories, third-party marketplaces, and internal search experiences. This role is focused on maximizing provider visibility and match quality by optimizing the data elements that directly influence directory ranking, filtering, and patient decision-making. You’ll work across systems to ensure provider profiles are accurate, competitive, and positioned to perform well in real-world search environments. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do - Directory Optimization & Provider Visibility - Analyze how providers appear across payer directories and third-party platforms (e.g., insurance directories, marketplaces) - Optimize provider profiles to improve ranking and discoverability based on key filters like insurance, specialty, and location - Ensure critical fields- such as specialty, taxonomy, availability, panel status, telehealth, and languages- are complete and optimized - Identify and resolve gaps that may negatively impact provider visibility or search performance - Ranking & Search Performance - Evaluate factors that influence provider ranking (e.g., data completeness, recency, engagement signals) - Partner with internal teams to prioritize updates that improve relevance and positioning in search results - Support testing and iteration of changes to improve match quality and patient conversion - Monitor performance trends and adjust optimization strategies accordingly - Provider Data Quality & Integrity - Audit provider data across systems including NPI, CAQH, payer feeds, and internal databases - Improve data accuracy, consistency, and standardization across platforms - Collaborate with Credentialing, Provider Operations, and Engineering to resolve discrepancies and streamline updates - Support ongoing improvements to provider data workflows and governance - Insights & Continuous Improvement - Track and report on key metrics such as provider visibility, search ranking, profile completeness, and conversion - Build dashboards or reports to monitor directory performance and optimization impact - Identify trends and recommend actionable improvements to enhance provider discoverability - Stay current on best practices across payer and marketplace directories Qualifications - 2+ years of experience in provider data, healthcare operations, directory management, or analytics - Strong understanding of how provider directories function (payer or third-party) - Experience working with structured data (Excel, SQL, or similar tools) - Detail-oriented with a focus on data accuracy and completeness - Analytical thinker who can connect data insights to practical improvements - Strong cross-functional communication skills Requirements - Hands-on experience optimizing provider profiles in platforms like Psychology Today, Zocdoc, Headway, Alma, or payer directories - Familiarity with NPI, CAQH, taxonomy codes, and provider data structures - Exposure to search ranking, filtering logic, or marketplace dynamics - Understanding of healthcare data exchange concepts (e.g., FHIR) Benefits - Comprehensive Medical, Dental and Vision plans coverage since day one - Pre-tax benefits: HSA/ FSA - 401k Retirement Savings Program with matching up to 4% - Voluntary benefits including disability, basic life or pet insurance, etc. - Monthly Wellness Stipend to promote mental and physical self-care - Flexible PTO and Remote First Environment - Regular team events, including Wellness Workshops and Team Building Events - Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Role Description We are looking for an experienced Senior Client Support Representative to join our team. This Senior Client Support Representative is responsible for providing exceptional support to our clients, ensuring their inquiries regarding benefits coverage and service experience issues are addressed promptly and accurately. - Utilize internal knowledge materials and resources to swiftly respond to client inquiries, demonstrating a high level of empathy. - Resolve complex and escalated inquiries that require investigation, providing thorough and empathetic solutions. - Educate clients on self-service resources available through our platform. - Follow up when necessary to ensure resolution and satisfaction. - Identify trends in client contact reasons and escalate potential issues to leadership daily. - Stay updated with business updates to provide accurate assistance. - Contribute to the improvement of our department by suggesting updates to departmental knowledge resources and recommending changes to existing support processes. - Play a vital role in delivering exceptional support, improving processes, and fostering effective team collaboration. This is a remote position. Talkspace Headquarters is located in NYC. Qualifications - 2 years experience in a contact center delivering email, chat, and phone support, or similar experience within a customer-facing role. - High School diploma or equivalent preferred; 4-year college degree is a plus. - Experience in the tele-health, tele-therapy, medical insurance industries is a plus. - Ability to multi-task in various systems and programs. - Experience (or strong interest) in working in a fast-paced, rapidly changing environment. - Excellent written and verbal communication skills. - Strong critical thinking and investigatory skills. - Ability to use sound judgment when problem solving. - Ability to work independently, as this is a remote team, and maintain consistent communication with Supervisor. - Basic math skills required. - Familiarity with Zendesk, Atlassian (Jira, Confluence), Looker is a plus. - Experience with Workforce Management. - ~50-60 wpm typing speed. - Dependable internet connection required. Requirements - Ability to meet productivity and quality benchmarks set by leadership. - Attend all department meetings, coaching sessions, 1:1s, etc., as scheduled. - Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed. - Perform other related duties as assigned. Benefits - Comprehensive Medical, Dental and Vision plans coverage since day one. - Pre-tax benefits: HSA/FSA. - 401k Retirement Savings Program with matching up to 4%. - Voluntary benefits including disability, basic life or pet insurance, etc. - Monthly Wellness Stipend to promote mental and physical self-care. - PTO and Remote First Environment. - Regular team events, including Wellness Workshops and Team Building Events. - Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

Role Description We are looking for a Marketing Data Analyst Intern to join our Marketing team this summer! The Marketing Data Analyst Intern will support the Enterprise Marketing and Growth Marketing teams. The role will focus on: - Marketing analysis - Campaign optimization - Competitive research - Marketing operations initiatives that support demand generation and account-based marketing strategies across key segments including K-12, employers, and health plans. This internship is designed to provide hands-on experience analyzing marketing performance, identifying growth opportunities, and supporting marketing initiatives that improve targeting, messaging, and campaign effectiveness. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. As part of your application, please include a short cover letter. We’d love to hear why you're interested in Talkspace and this internship in particular. Make it personal—we want to hear your voice, not ChatGPT's 😉. Qualifications - Currently pursuing or recently completed a bachelor's degree in Marketing, Business, Analytics, Communications, or a related field. - Strong analytical and research skills with the ability to interpret data and identify insights. - Experience with Google Sheets/Excel and presentation tools (Google Slides or PowerPoint). - Familiarity with CRM or marketing automation platforms (HubSpot preferred). - Strong organizational and project management skills with the ability to manage multiple deadlines. - Strong written and verbal communication skills. - Self-motivated and comfortable working in a fast-paced, collaborative environment. - Interest in healthcare, mental health, or B2B marketing. Requirements - Conduct research and analysis to support marketing strategy, including evaluating campaign performance, marketing offers, and lead generation initiatives. - Analyze marketing, sales, and CRM data to identify trends in customer behavior, buying patterns, and successful deal attributes. - Support marketing operations initiatives including organizing and optimizing HubSpot workflows, assets, and processes. - Conduct competitive research and market analysis to evaluate positioning, messaging, and differentiation within key target markets such as K-12. - Develop insights and recommendations that inform marketing strategy, targeting, messaging, and account-based marketing initiatives. - Create presentations and reports summarizing findings, insights, and strategic recommendations for marketing leadership. - Collaborate with cross-functional teams across marketing, sales, and operations to support marketing initiatives and process improvements. - Research and build data analysis frameworks for evaluating creative ad performance at scale and distill insights. - Identify areas to incorporate AI tools/agents to streamline campaign processes and analysis. - Assist across robust incrementality and paid media measurement projects. Benefits - Duration: June 1st, 2026 - August 21st, 2026 - Commitment: 20 hours per week - Projects: You'll work on 2-3 key initiatives, with one serving as your final deliverable. - Compensation: Our compensation policy ensures a minimum of $15/hour or the legally required local minimum wage, whichever is greater, to maintain fairness across regions. - Mentorship: You'll be paired with a Talkspace mentor to guide you throughout the program.

Role Description We are looking for a Marketing Ops Engineer Intern to join our Marketing team this summer! The Marketing Ops Engineer Intern will support the growth marketing and website teams. This role will focus on engineering projects related to Talkspace web properties, third-party marketing integrations, QA, and data management. This internship will provide hands-on experience for website development, marketing integrations, and analytics. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. As part of your application, please include a short cover letter. We’d love to hear why you're interested in Talkspace and this internship in particular. Make it personal—we want to hear your voice, not ChatGPT's 😉. Internship Details - Duration: June 1st, 2026 - August 21st, 2026 - Commitment: 20 hours per week - Projects: You'll work on 2-3 key initiatives, with one serving as your final deliverable. - Compensation: Our compensation policy ensures a minimum of $15/hour or the legally required local minimum wage, whichever is greater, to maintain fairness across regions. - Mentorship: You'll be paired with a Talkspace mentor to guide you throughout the program. What You’ll Do - Support marketing growth projects for Talkspace web properties and third-party marketing integrations - Support AB testing initiatives, including building and analyzing tests in Webflow Optimize - Analyze data infrastructure that feeds into analytics, product, and marketing systems - Support web team for QA and debugging across Talkspace Web Properties - Develop insights and recommendations that inform web strategy and development workflows - Identify areas to incorporate AI tools/agents to streamline workflows and analysis Qualifications - Currently pursuing or recently completed a BA/BS in a technical field or equivalent professional experience - Experience in tag and data integration QA with in-house and third-party connectors - Experience with HTML, CSS, Javascript; SQL and React knowledge is a plus - Knowledge of ad technologies, including ad serving, tracking, and attribution technologies - Understanding of APIs and network requests - Experience with 3rd Party Marketing platforms (e.g. Google Ads, Facebook Ads Manager, Appsflyer, etc.), CRM platforms (such as Braze), technologies (i.e. Facebook Pixel, Google Ads API), and analytics tools (Mixpanel) preferred Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is a universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high-quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Role Description We are looking for a Youth Partnerships Intern to join our Business Development team this summer! The Youth Partnerships Intern will support the Youth Partnerships team within Client Engagement at Talkspace. This role will focus on: - Assisting with client communications - Utilization and engagement strategies - Outreach initiatives - Data tracking - Cross-functional coordination to support school districts, municipalities, and youth-serving organizations This is an opportunity for someone interested in youth mental health, education, or public health to gain hands-on experience working with large public sector partners while contributing to programs that increase access to mental health services for students and families. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. As part of your application, please include a short cover letter. We’d love to hear why you're interested in Talkspace and this internship in particular. Make it personal—we want to hear your voice, not ChatGPT's 😉. Qualifications - Rising juniors and seniors in undergraduate degree, or enrolled in a graduate program - Strong written and verbal communication skills - Interest in youth mental health, education, public health, or community partnerships - Experience with Google Workspace (Docs, Sheets, Slides) and presentation tools such as PowerPoint or Google Slides - Comfort with basic data tracking and analysis - Self-starter with the ability to manage multiple projects in a fast-paced environment - Strong attention to detail and organizational skills Requirements - Duration: June 1st, 2026 - August 21st, 2026 - Commitment: 20 hours per week - Projects: You'll work on 2-3 key initiatives, with one serving as your final deliverable - Compensation: Minimum of $15/hour or the legally required local minimum wage, whichever is greater - Mentorship: You'll be paired with a Talkspace mentor to guide you throughout the program Benefits - Hands-on experience with large public sector partners - Opportunity to contribute to programs that increase access to mental health services - Guidance from a mentor throughout the internship

Role Description We are looking for a Military Engagement Intern to join our Business Development team this summer! The Military Engagement Intern will support outreach and partnership development across the U.S. military community. This role will help expand awareness of services available to active-duty service members, veterans, and military families by building relationships with military service organizations and key installation touch points. This internship offers a unique opportunity to gain experience in military partnerships, strategic communications, and mission-driven outreach. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. As part of your application, please include a short cover letter. We’d love to hear why you're interested in Talkspace and this internship in particular. Make it personal—we want to hear your voice, not ChatGPT's 😉. Internship Details - Duration: June 1st, 2026 - August 21st, 2026 - Commitment: 20 hours per week - Projects: You'll work on 2-3 key initiatives, with one serving as your final deliverable. - Compensation: Our compensation policy ensures a minimum of $15/hour or the legally required local minimum wage, whichever is greater, to maintain fairness across regions. - Mentorship: You'll be paired with a Talkspace mentor to guide you throughout the program. What You’ll Do - Conduct outreach to military service organizations (MSOs), veteran nonprofits, and military support networks - Help build relationships with military installation leaders, command teams, and community partners - Support development of communication strategies to increase awareness among military populations - Draft outreach emails, resource materials, and awareness campaigns - Research military organizations and maintain a database of partnership contacts - Assist in preparing materials for command briefings and partner meetings What You'll Gain - Hands-on experience in military partnership development - Exposure to the military support ecosystem - Experience with strategic outreach and communications - Opportunities to work with leaders across the military and nonprofit communities Qualifications - Current undergraduate student or recent graduate in Public Policy, Communications, Political Science, International Relations, Nonprofit Management, or related field - Strong communicator with excellent writing skills - Organized, proactive, and comfortable conducting research and outreach - Passion for supporting military service members, veterans, and their families - Military affiliation (veteran, military family member, ROTC) or familiarity with military culture preferred Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is a universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high-quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Role Description We are looking for an experienced Senior Client Support Representative to join our team. This Senior Client Support Representative is responsible for providing exceptional support to our clients, ensuring their inquiries regarding benefits coverage and service experience issues are addressed promptly and accurately. - Utilize internal knowledge materials and resources to swiftly respond to client inquiries, demonstrating a high level of empathy. - Resolve complex and escalated inquiries that require investigation, providing thorough and empathetic solutions. - Educate clients on self-service resources available through our platform and follow up when necessary to ensure resolution and satisfaction. - Actively identify trends in client contact reasons and escalate potential issues to leadership daily. - Stay updated with business updates to provide accurate assistance. - Contribute to the improvement of our department by suggesting updates to departmental knowledge resources and recommending changes to existing support processes. - Play a vital role in delivering exceptional support, improving processes, and fostering effective team collaboration with coaching sessions and one-on-one sessions. This is a remote position. Talkspace Headquarters is located in NYC. Qualifications - 2 years experience in a contact center delivering email, chat, and phone support, or similar experience within a customer-facing role. - High School diploma or equivalent preferred. 4-year college degree is a plus. - Experience in the tele-health, tele-therapy, medical insurance industries is a plus. - Ability to multi-task in various systems and programs. - Experience (or strong interest) in working in a fast-paced, rapidly changing environment. - Excellent written and verbal communication skills. - Strong critical thinking and investigatory skills. - Ability to use sound judgment when problem solving. - Ability to work independently, as this is a remote team, and maintain consistent communication with Supervisor. - Basic math skills, required. - Familiarity with Zendesk, Atlassian (Jira, Confluence), Looker is a plus. Experience with Workforce Management. - ~50-60 wpm typing speed. - Dependable internet connection required. Requirements - Meet productivity and quality benchmarks set by leadership. - Participate in non-inbound volume related department operations specialty projects aimed to further support our clients. - Attend all department meetings, coaching sessions, 1:1s, etc., as scheduled. - Serve as onboarding buddy to department new hires and participate in onboarding training as SME, as needed. - Perform other related duties as assigned. Benefits - Comprehensive Medical, Dental and Vision plans coverage since day one. - Pre-tax benefits: HSA/FSA. - 401k Retirement Savings Program with matching up to 4%. - Voluntary benefits including disability, basic life or pet insurance, etc. - Monthly Wellness Stipend to promote mental and physical self-care. - PTO and Remote First Environment. - Regular team events, including Wellness Workshops and Team Building Events. - Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!