Role Description We are looking for a Customer Success Producer operating at the intersection of game monetization, analytics, and customer growth — with a strong focus on driving measurable outcomes. This role goes beyond traditional Customer Success. You will work deeply with our partners’ games, identifying revenue opportunities, shaping LiveOps strategies, and directly influencing monetization performance. You will collaborate with experienced game teams that already operate with data, LiveOps, and analytics — but require a partner who can connect insights to action: what to change, why it matters, and how to execute. Your scope will include offer design, pricing strategy, experimentation, and transitions to direct-to-consumer (DTC) models. Responsibilities - Game and Monetization Strategy - Perform weekly analysis of game sales, monetization metrics, and retention KPIs. - Evaluate UX of in-game and web stores and recommend optimizations. - Propose and plan new LiveOps campaigns, promotions, and offers—both in-game and on the DTC hub. - Design A/B tests to validate changes in offers, pricing, and promotion strategies. - Maintain clear weekly meeting notes with insights and action items. - Customer Growth Enablement - Partner with customer teams to identify opportunities for direct-to-consumer (DTC) revenue growth. - Design and execute tailored revenue transition plans that shift sales from third-party platforms to Aghanim-powered DTC channels. - Actively contribute to the development of scalable onboarding and integration processes that reduce time-to-value for new customers. - Support customers with technical and strategic guidance as they integrate Aghanim’s solutions into existing business and monetization systems. - Proactively identify upsell opportunities and communicate how Aghanim’s full suite of tools can increase profitability. - Support A/B testing initiatives related to offers, pricing, and events. - Collaborate directly with the VP of Customer Success on strategies to improve retention and revenue expansion. - Identify areas where AI can enhance LiveOps, CRM, and personalization workflows, and guide customers in adopting these tools. - Strategic Collaboration and Internal Advocacy - Collaborate with customers to identify unique requirements and deliver tailored solutions that maximize monetization and user engagement. - Serve as the internal advocate for key customers, ensuring their needs and feedback are reflected in product development, engineering priorities, and business strategy. - Work closely with cross-functional teams including Product, Data, Engineering, and Implementation to deliver cohesive and aligned execution on customer initiatives. Qualifications - 3+ years of experience in mobile or F2P games in roles such as: - Game Producer or Executive Producer - LiveOps / Monetization Specialist - Product or Data Analyst (with decision-making authority) - Proven experience working with large language models (LLMs) or GenAI tooling - Advanced proficiency in Google Sheets and SQL - Strong foundation in statistical reasoning and data-driven decision making - Ability to draw actionable business insights from complex datasets Preferred Qualifications - Familiarity with direct-to-consumer (DTC) commerce or CRM tools in gaming - Experience using Python for data analysis (e.g., pandas, matplotlib, scikit-learn) What We’re Looking For - Proactive and independent thinker who can identify opportunities without a detailed spec - Clear communicator who writes structured meeting summaries and drives accountability - Strategic mindset combined with analytical rigor and execution ability Success Metrics - Percentage of customer revenue transitioned to Aghanim-powered DTC platforms - Growth in ARPC (average revenue per customer) - Improvements in customer retention and LTV driven by LiveOps and offer optimizations - Consistent delivery of high-quality weekly reviews and actionable plans Company Description Aghanim helps game developers achieve financial and creative independence by providing the solutions they need to launch, run, and grow their businesses.

• Manage the full customer lifecycle from onboarding through renewal • Act as a trusted advisor • Translate client needs into documented processes, workflows, and service actions • Support data-driven conversations using platform metrics • Proactively resolve issues • Partner with internal teams to align technical execution with client goals • Capture feedback and opportunities for improvement

• Work with district IT teams from start to finish to ensure that from initial set-up to rollout of rostering with ClassDojo, allowing teachers and school leaders can seamlessly set up their school in ClassDojo • Review data from districts and ensure it matches the needs and formatting of end customers • Work with district IT stakeholders to investigate and correct any issues in the data received • Collaborate closely with your account team, district IT, and the customer support team, proactively sharing project status, elevating risks, and proposing solutions • Maintain excellent documentation and update project status for internal team members across multiple implementation projects and timelines • Execute a strong quality assurance processes

• Serve as the primary point of contact and for a large and growing portfolio of customers • Own the end-to-end customer experience across hundreds of accounts; nothing falls through the cracks • Deliver a high-touch experience when needed by acting as a problem solver—conduct independent analysis and triage before escalating to internal teams • Develop and own repeatable workflows to scale self-service–led entry with product-led expansion • Collaborate closely with both product and sales teams to align on strategy and execution • Act as an external-facing technical program manager—identify process gaps, advocate for fixes, and recognize when automation is needed, even without writing code • Represent the voice of the customer internally to drive adoption and continuous improvement • Advocate for product and process changes that reduce friction, automate touchpoints, and improve outcomes • Navigate product questions with confidence, escalating appropriately even without deep domain knowledge