• Work with clients primarily online • Build meaningful relationships • Provide financial education • Identify clients' financial goals • Develop personalized plans to achieve objectives • Help families pursue financial independence

• Answer technical questions on Reliable products submitted by telephone and email • Perform technical training for Reliable personnel • Assist with creation and maintenance of technical documentation • Meet with customers, specifying engineers, and end users to discuss the use, features, and benefits of Reliable products • Provide technical presentations to industry associations, customers, specifying engineers, and end users • Plan, develop, and execute hands-on and classroom training for sprinkler system designers and fitters • Provide input on new products and product improvements • Troubleshoot Reliable products • Represent Reliable at industry events (AFSA, NFPA, NFSA, SFPE, etc.) • Directly support sales force as necessary • Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor • Performs other duties as directed

• Develop and implement workforce strategies to ensure optimal staffing levels. • Monitor and analyze team performance metrics to identify areas for improvement. • Provide leadership and guidance to team members, fostering a culture of excellence. • Collaborate with other departments to align workforce planning with business objectives. • Ensure compliance with company policies and regulations.

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work • Assists customers and dealers with troubleshooting and repair of service-related problems • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified • Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling • Promote and ensure dealership has Autocar trained technicians to handle workload • Develop and manage strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product • Develops strong relationships with Regional Business Managers and National Account Sales in their region • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met • Coordinates cost effective, self-managed travel schedules.