Regional Service Manager

ManagerManagerFull TimeRemoteSeniorTeam 201-500Since 1993H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

76 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Regional Service Manager

GVW Group

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work • Assists customers and dealers with troubleshooting and repair of service-related problems • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified • Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling • Promote and ensure dealership has Autocar trained technicians to handle workload • Develop and manage strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product • Develops strong relationships with Regional Business Managers and National Account Sales in their region • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met • Coordinates cost effective, self-managed travel schedules.

Job Requirements

  • Bachelor's degree (B. A.) from four-year College or university
  • Three to five years related experience and/or training
  • Previous experience in the Heavy-Duty Truck industry is required
  • Specific experience in the Refuse industry is preferred
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to apply concepts of basic algebra and geometry
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
  • A thorough working knowledge of MS Office, AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred
  • Class B - Commercial Driver License or ability to obtain is required
  • Automotive Service Excellence (ASE) Certification or ability to obtain is required
  • Cummins Certification is preferred
  • Allison Certification is preferred
  • Ability to Autocar Master Technician Certification

Benefits

  • Must be able to travel 75-100% of the time.

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