• Develop and implement workforce strategies to ensure optimal staffing levels. • Monitor and analyze team performance metrics to identify areas for improvement. • Provide leadership and guidance to team members, fostering a culture of excellence. • Collaborate with other departments to align workforce planning with business objectives. • Ensure compliance with company policies and regulations.

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work • Assists customers and dealers with troubleshooting and repair of service-related problems • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified • Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling • Promote and ensure dealership has Autocar trained technicians to handle workload • Develop and manage strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product • Develops strong relationships with Regional Business Managers and National Account Sales in their region • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met • Coordinates cost effective, self-managed travel schedules.

• Work on the latest applications of data science to solve business problems • Work directly with client stakeholders to translate business problems into high level analytics solution designs • Present analytic solutions to business audiences highlighting robustness of the solution and how it could help generate business value • Develop end-to-end solutions based on in-depth understanding of business problems to ensure analytics solutions are delivered efficiently, predictably, and sustainably • Responsible for managing analytics projects, collaborating with client stakeholders and Tiger’s team situated globally • Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights • Responsible for making presentations to senior management, communicating results to business teams, and develop plans to help operationalize analytic solution

• Communicate with medical providers, employers and with injured workers • Perform a complete nursing evaluation to determine needs of patient • Review and evaluate all medical correspondence, provider reports, & treatment plan history • Evaluate clinical status of claimant and research for alternative options to treatment as warranted • Communicate with the claims examiners regarding directives, and provide updates on file status • Arranging transportation services when necessary and authorized • Evaluating therapy facilities and their progress on specific cases • Prepare comprehensive notes following any discussions had with injured worker, medical providers, claims examiners, and employers in the case file • Discuss the analyzed data and the comprehensive plan of care with the insurance representative prior to implementation • Upon authorization, implement this plan of care with patient, physician and health care providers • Arrange for care/services as needed (home care, procedures, medication, equipment or supplies) • Monitor the plan of care with modifications or changes suggested to the patient and physician as the need arises • Coordinate information between all parties (injured worker, physicians, employer, other providers, such as therapists, and attorney, if any is involved)