Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner. We are looking for a seasoned analytics leader to drive advanced data science initiatives within the commercial pharma space. This role will focus on building and scaling Next Best Action (NBA) frameworks and omnichannel engagement strategies to enable personalized HCP and patient journeys, improve commercial effectiveness, and drive business impact. Responsibilities - Lead end-to-end delivery of data science and advanced analytics solutions in the commercial pharma domain. - Design and implement Next Best Action (NBA) models to optimize customer engagement and decision-making. - Develop and scale omnichannel analytics frameworks, integrating data from multiple touchpoints (CRM, digital, field, marketing). - Partner with business stakeholders (Sales, Marketing, Market Access) to translate business problems into analytical solutions. - Drive customer segmentation, targeting, personalization, and campaign optimization strategies. - Build predictive models (propensity, churn, response, uplift modeling) to enhance commercial performance. - Oversee data pipelines, model deployment, and monitoring in production environments. - Mentor and lead a team of data scientists and analysts. - Collaborate with data engineering teams to define data architecture, data quality standards, and governance frameworks for analytics use cases. - Ensure alignment with regulatory and compliance standards within pharma.

• Serves as the primary point of contact in addressing an array of requests from basic to complex from advisors and TPAs • Provides a high level of customer service, builds relationships to ensure retention, and facilitates organic growth • Facilitates regularly scheduled calls with distribution partners to discuss outstanding items and provide updates on company initiatives • Takes ownership and applies critical thinking and problem-solving skills to resolve client-related issues efficiently and effectively and mobilizing internal teams necessary to solve escalated issues • Coordinates efforts with Sales team to ensure broad coverage and regular contact with distribution partners in assigned territory • Acts as liaison between Service, Sales, New Business Implementation teams to facilitate smooth onboarding of new clients • Reviews client data periodically for accuracy and adheres to the strictest standards of oversight, ensuring all PII is kept confidential and secure • Assists Management in identifying procedures and policies that are outdated or ineffective and suggests opportunities for improvement • Demonstrates efficiency and flexibility in resolving escalations in a fast-paced work environment with frequent interruptions and changing priorities • Assists other areas of the organization with various functions when volume is high and/or staffing levels are low • Assists Management to improve department productivity through participation in unit meetings, ongoing training and self-development • Conducts themselves professionally and partners with upper Management accordingly • Performs other duties and responsibilities as assigned

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• Spearhead the onboarding process for new clients, ensuring a smooth and efficient transition into our services. • Build and maintain strong client relationships, understanding their unique needs and delivering tailored solutions. • Collaborate closely with internal teams to guarantee the delivery of exceptional services and solutions. • Identify opportunities for upselling and cross-selling to maximize revenue and client satisfaction. • Monitor key account metrics, prepare regular reports, and provide strategic insights to enhance performance. • Stay informed about industry trends and competitors to contribute to strategic decision-making.