Upway

• Write high-quality, human-first SEO content (no AI-generated articles) • Produce a consistent volume of long-form articles per month (buying guides, comparisons, lifestyle pieces) • Develop strong angles and storylines that match real search intent • Ensure every piece is clear, structured, and conversion-driven • Work closely with the SEO and marketing team to: Define content priorities • Align on structure and messaging • Continuously improve performance

• Je bent de stem en oren van Upway: je helpt klanten op weg, beantwoordt hun vragen en zoekt samen naar de beste oplossing. • Klanten te woord staan via mail, telefoon en chat – vriendelijk en professioneel • Problemen en vragen analyseren en oplossen, eventueel samen met onze logistieke en operationele teams • Actief bijdragen aan een uitstekende klantbeleving, elk contactmoment weer • Administratieve opvolging van bestellingen en dossiers • Meedenken over verbeteringen en automatiseringen in onze interne werking • Afstemmen met leveranciers en partners om onze dienstverlening te versterken

• Take full ownership of our B2B partnerships and procurement targets in your region • Build and manage a network of partners in your region: you will spend time on the road meeting bike shops, leasing companies, and manufacturers • Launch our trade-in software and manage the trade-in process with bike shops in your region • Procure the most relevant e-bikes at the best price from retailers, leasing companies, and manufacturers, using our pricing models and your negotiation skills • You are one of the first Business Developers on the team: you will design and improve our processes together with the General Manager

• We are looking for a Regional Business Development Manager to join the B2B team and scale our retailer network across Munich and the wider Bavaria region. • Based in the field 4 days of your working week; your mission is central to Upway’s growth: securing high quality e-bikes for the purpose of refurbishment, in addition to encouraging your clients to use our trade-in solution as a daily sales tool. • Each day you will meet with independent bike shops owners and regional retail chain management, to win new retail partners. • You will work closely with your growing client base, becoming their trusted partner. You will be responsible for onboarding new partners, turning signed partners into active partners and securing high-quality e-bikes at the best conditions through trade-ins, demo bikes, and excess stock. • Regional Ownership: Take full responsibility for a major bicycle region in your area, managing all business relationships end-to-end. • Hunt, Close and Onboard New Retail Partners: Identify, prospect and onboard independent bike shops and regional chains in your territory. Your goal is to turn cold prospects into active partners who use Upway’s trade-in tool daily. • Stock Purchasing: Identify and purchase excess stock from partners to expand our product offering. • Build Long-Term Trust: The bike industry is built on relationships. You will need to be an available and reliable stakeholder, and just as comfortable talking technical specs with a mechanic as you are negotiating contracts with a business owner. • Negotiations: Secure the most favorable purchasing conditions for Upway through effective and strategic negotiations. • Deploy Additional Services: Leverage your network of existing trusted partners to support the deployment of new services as we turn the trade-in platform into a fully-fledged B2B ecosystem (including pickup, drop-off, maintenance, B2B sales…)

• We are looking for a B2B Sourcing Manager to launch and scale our sourcing operations in Denmark, contributing directly to Upway’s European supply strategy. • Your mission is central to Upway’s growth: securing high-quality second-hand e-bikes from professional partners and structuring long-term sourcing relationships that feed our European refurbishment and resale operations. • You will work closely with a wide range of B2B partners — manufacturers, retailers, reconditioners, rental and leasing companies — and will be responsible for buying the best e-bikes at the best price, with a strong focus on volume, quality, and repeatability.

• Handle customer inquiries efficiently • Ensure all customer inquiries and issues are resolved quickly and satisfactorily • Exceed customer expectations in every interaction • Respond promptly to customer inquiries via email, chat and occasionally by phone • Maintain a high level of responsiveness to ensure timely support for customers • Help customers choose the e‑bike that best fits their needs • Provide accurate, detailed information about available e‑bike models, features and specifications • Provide customers with regular updates on the delivery status of their e‑bike • Process warranty claims efficiently and coordinate with relevant departments to resolve issues quickly • Support customers with any post-purchase questions or concerns • Proactively identify areas for improvement in customer care and operational processes • Share feedback and suggestions to optimize workflows

• Regional Ownership: Take full responsibility for a major bicycle region in your area, managing all business relationships end-to-end. • Hunt, Close and Onboard New Retail Partners: Identify, prospect and onboard independent bike shops and regional chains in your territory. Your goal is to turn cold prospects into active partners who use Upway’s trade-in tool daily. • Stock Purchasing: Identify and purchase excess stock from partners to expand our product offering. • Build Long-Term Trust: The bike industry is built on relationships. You will need to be an available and reliable stakeholder, and just as comfortable talking technical specs with a mechanic as you are negotiating contracts with a business owner. • Negotiations: Secure the most favorable purchasing conditions for Upway through effective and strategic negotiations. • Deploy Additional Services: Leverage your network of existing trusted partners to support the deployment of new services as we turn the trade-in platform into a fully-fledged B2B ecosystem (including pickup, drop-off, maintenance, B2B sales…)

• Kundenanfragen effizient bearbeiten: Stelle sicher, dass alle Kundenanfragen und -probleme schnell und zufriedenstellend gelöst werden. • Übertreffe die Erwartungen der Kunden in jeder Interaktion. • Schnelle Reaktion über verschiedene Kanäle: Reagiere prompt auf Kundenanfragen per E-Mail, Chat und gelegentlich telefonisch. • Halte ein hohes Maß an Reaktionsfähigkeit aufrecht, um eine zeitnahe Unterstützung für Kunden zu gewährleisten. • Unterstützung bei der Auswahl des perfekten E-Bikes: Hilf Kunden dabei, das für sie am besten geeignete E-Bike auszuwählen, basierend auf ihren Bedürfnissen, Vorlieben und Budget. • Gib genaue und detaillierte Informationen zu verfügbaren E-Bike-Modellen, Funktionen und Spezifikationen. • After-Sales-Service: Gib Kunden regelmäßig Updates zum Status der Lieferung ihres E-Bikes. • Bearbeite Garantiefälle effizient und koordiniere mit relevanten Abteilungen, um Probleme schnell zu lösen. • Unterstütze Kunden bei allen Anfragen oder Bedenken nach dem Kauf und gewährleiste eine reibungslose After-Sales-Erfahrung. • Adresse jegliche Probleme oder Diskrepanzen nach der Lieferung, wie fehlende Teile oder Schäden, und koordiniere entsprechende Lösungen. • Verbesserung von Support- und Betriebsprozessen: Identifiziere proaktiv Bereiche zur Verbesserung der Kundenbetreuung und der Betriebsprozesse. • Arbeite mit dem Team zusammen, um innovative Lösungen zur Verbesserung der Kundenerfahrung zu entwickeln und umzusetzen. • Teile Feedback und Vorschläge zur Optimierung von Arbeitsabläufen, Verbesserung von Kommunikationskanälen und Optimierung von Kundenserviceverfahren. • Trage zur Entwicklung von Schulungsmaterialien und Ressourcen bei, um die Fähigkeiten und Kenntnisse des Kundenservice-Teams zu verbessern.