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Connecting Top Talent with Leading Industries | Solution SFT 🚀 | Specializing in IT and Engineering Consulting.
Réceptionniste de Nuit - Astreinte -
Location
Morocco
Posted
61 days ago
Salary
0
Seniority
Mid Level
Job Description
Réceptionniste de Nuit - Astreinte -
Solution SFT
Poste en télétravail – Horaire basé sur le fuseau horaire de Montréal (Québec) Horaires Du lundi au vendredi (selon roulement) Astreinte de 17h00 à 3h00 (heure de Montréal) Missions principales En tant que Réceptionniste de nuit, vous serez le premier point de contact de l’agence en dehors des heures ouvrées. Vous assurerez une astreinte téléphonique et administrative avec professionnalisme et réactivité. Vos missions : - Réception des appels entrants (clients, partenaires, personnel en mission) - Traitement des emails reçus pendant l’astreinte (tri, réponses urgentes, transmission à qui de droit) - Gestion des urgences : alerte d’un incident, remplacement de dernière minute, gestion de conflits mineurs - Rédaction d’un rapport de fin de service avec les événements notables de la nuit - Utilisation des outils de communication interne (Messagerie, agenda partagé) Profil recherché : - Expérience en accueil téléphonique, support ou assistance (idéalement en horaires décalés ou de nuit) - Excellente communication orale et écrite en français (anglais un plus) - Maîtrise des outils bureautiques - Capacité à gérer le stress, les urgences et à prioriser les tâches - Autonomie, sens des responsabilités et discrétion - Connexion internet stable et poste de travail au calme Exigences : - Vous devez être capable de travail en quart de nuit du lundi au vendredi - Possibilité d'assurer une astreinte supplémentaire de 2-4 weekends par année au besoin et les jours fériés du Québec de jour et de nuit - Contrat : freelance / auto-entrepreneur - Poste à distance
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