Role Description We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. - Resolve network issues - Configure operating systems - Use remote desktop connections to provide immediate support - Use email and chat applications to give clients quick answers to simple IT issues - Contact clients via phone and/or provide clear written instructions and technical manuals for complex problems Ultimately, you will be a person that our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems. Qualifications - Degree in a relevant field, like Computer Science, IT or Software Engineering - Microsoft, Cisco, Linux or similar certification is a plus - Enjoy assisting people with computer issues - Able to explain technical details simply Requirements - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role - Hands-on experience with Windows/Linux/Mac OS environments - Good understanding of computer systems, mobile devices and other tech products - Ability to diagnose and troubleshoot basic technical issues - Familiarity with remote desktop applications and help desk software (e.g. Zendesk) - Excellent problem-solving and communication skills - Ability to provide step-by-step technical help, both written and verbal - BS degree in Information Technology, Computer Science or relevant field - Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus Company Description

About Us TekHQS is a premier technology firm headquartered in Lake Forest, California, USA, with a strategic offshore development center in Lahore, Pakistan. With over 12 years of expertise, we empower global businesses across USA, Europe, Asia, Australia, and the UAE through innovative digital solutions in AI/ML, Blockchain, ERP, IoT, Cybersecurity, and Custom Applications. We are building a dynamic support team, and this internship offers fresh graduates and early-career professionals an excellent opportunity to gain exposure to client support in the tech industry. Role Overview As a Support Intern, you will be the first point of contact for customers, assisting them with basic queries, onboarding, and troubleshooting. This internship is designed to provide hands-on training in customer support, enterprise tools, and communication, helping you kick-start your career in a global technology environment. Key Responsibilities - Provide timely and professional support to customers via chat, email, and phone. - Assist with onboarding and setup for TekHQS solutions. - Help document common issues, customer feedback, and solutions. - Escalate complex queries to senior support or product/engineering teams. - Maintain a positive and empathetic customer-first approach. Requirements - Fresh graduate (BBA, BSCS, MBA, or related field) or up to 6 months of experience in customer service/support. - Strong English communication skills (verbal and written). - Tech-savvy, eager to learn, and proactive with a problem-solving mindset. - Comfortable using digital tools, CRM systems, and support platforms (training provided). - Passion for customer engagement and continuous learning. Job Details: - Job Type: Full-time, Remote About Us: TEKHQS is a global technology solutions provider headquartered in Lake Forest, California, with a 300+ expert team in Pakistan. We specialize in ERP (SAP S/4HANA, Oracle NetSuite, Microsoft Dynamics 365), AI/ML, Blockchain, Cloud, and Staff Augmentation services. Join us to drive business growth and work on cutting-edge global IT projects with hands-on mentorship and a clear career path.

• Provide high-quality technical support to customers via phone, email, and chat, acting as the first point of contact for all inquiries. • Identify, troubleshoot, and resolve customer issues related to our software. This includes investigating potential bugs, guiding users through complex workflows, and answering configuration questions. • Own and manage a personal queue of support tickets in our ticketing system (e.g., Zendesk, Salesforce), ensuring timely, accurate resolution and clear communication. • Document all customer interactions and issue resolutions clearly and concisely. • Develop and maintain a deep understanding of our software's features, functions, and best practices. • Escalate complex or unresolved issues to senior specialists, Team Lead, or your Supervisor as needed. • Help build our internal and external customer-facing knowledge base by writing and updating help articles, FAQs, and troubleshooting guides.

• Serve as the primary point of contact for all incoming customer requests during second shift. • Triaging calls appropriately - routing parts inquiries to the parts department, escalating issues to the next shift when necessary, or providing direct technical support as needed. • Communicate with customers from a technical perspective to understand and resolve equipment issues. • Respond with urgency to resolve unplanned customer issues. • Provide breakdown support for component replacements. • Document customer issues and resolutions in the asset management system. • Utilize ERP system to find parts and arrange shipment to customer outside normal business hours. • Review customer data routinely and react to alarms. • Develop insights and provide actions for customers for improved productivity and efficiency.