How often have you called in and spoken to a support agent and thought, "Wow, they were helpful" and this person made your day? Do you have what it takes to BE one of these awesome individuals? Now is your chance! Webafrica is in search of a spunky, left-of-centre individual that is clued up on connectivity, the internet and is also able to provide phenomenal customer service. Note, there is obviously the aspect of billing customers when they make use of a service so you would need to know about this as well. So, if getting customers connected to the World Wide Web is your thing and high levels of service is your passion, get in touch with us! Send us your deets so we can meet! You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre and VoIP

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com Job Description We are looking for a Technical Author with a proven record of delivering high quality technical documentation for software applications. As the successful candidate, you will join a team of authors who are based in various locations around the UK and India. Collectively, the team is responsible for providing online help, user guides, system administration guides, training material, release notes and other documentation (as required) for a wide variety of software products. In addition, the team produce ‘How To’ videos and downloadable ‘Quick Start’ guides for inclusion in the online help. Initially you will work alongside other members of the team on one of our larger projects assisting with the implementation of scheduled enhancement activities. Thereafter you will be given the opportunity to take ownership of at least one documentation project. However, as an experienced author, you will also be expected to assist other members of the team working on various other projects as the need arises. Additionally, you will work closely with the Documentation Manager to explore ways in which the team can improve the end-user experience and adopt any new ways of working agreed as a result. Key Deliverables - Provide engaging, easy to follow documentation that gives the user confidence to use the system as quickly and effectively as possible - Produce highly professional and accurate documentation that reflects the quality of the product - Follow the documentation and release processes to ensure that documentation is released in a timely and consistent manner Key Responsibilities - Manage medium to exceptionally large documentation projects - Manage documentation projects in accordance with project deliverables - Write software user guides for the various applications and services the company supplies - Write the online help that accompanies the applications and services that the company supplies - Liaise with software developers, business analysts and subject matter experts (SMEs) to gain an understanding of the product and seek clarification on the more technical aspects - Ensure documents meet the quality standards expected - Deliver all relevant documentation in time for the software release - Travel to UK office locations occasionally for meetings etc. as the need arises - Liaise with customers to identify where improvements to documentation can be made Training Training will be given on corporate styles, branding, and team standards. Domain knowledge will be gained on the job over the course of time. The successful candidate will be expected to complete the in-house Technical Author Skills program. Qualifications Essential Experience & Skills: - Considerable Technical writing experience in a software development environment - Considerable experience writing context-sensitive online help - Good working knowledge of MadCap Flare or RoboHelp is essential. - Ability to use MadCap Flare (or RoboHelp) to generate online help and user guides - A good understanding of technical authoring processes including single sourcing - Good working knowledge of HTML / XHTML - Ability to manage large projects with minimal supervision - Ability to work effectively on own initiative - Efficient time management with the ability to work to and meet tight deadlines - Strong command of the English language - A team player with effective communication skills - Excellent writing skills with the ability to explain technical concepts in simple terms - Good technical understanding of IT systems in general - Ability to absorb new and complex information quickly - Ability to compare documentation to the software with meticulous attention to detail - Good working knowledge of Microsoft products specifically Word and Excel Desirable: - Working knowledge of MadCap Capture - Working knowledge of MadCap Mimic - Working knowledge of CSS - Good working knowledge of the Agile development methodology - Good working knowledge of JIRA - Experience working in a local government arena such as Revenues and Benefits Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following: - Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) - 25 days paid holiday with the option to buy/sell - 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) - A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% - A selection of flexible benefits to suit your individual needs - All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like. OTHER INFORMATION - Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. - All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates. Who We Are: We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies. Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services. We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference. We’d love your help. And we’ll support you all the way.

THE COMPANY Established in early 2024, at Analogue Insight we are bridging the Analogue and Digital Worlds for Tomorrow through our Chiplet Solutions. Our core expertise lies in developing cutting-edge Chiplet technology that serves as the building block for advanced communication systems. Our Chiplets are designed to offer high performance, scalability, and integration flexibility, enabling our clients to achieve breakthroughs in computation speed, data processing, and connectivity. For more information about us, check out our website (Analogue Insight) and LinkedIn Page (Analogue Insight™: Overview | LinkedIn). THE ROLE We are seeking a talented Technical Writer to join our dynamic team. The successful candidate will have a solid background in RF design, experience of taking a leading role on engineering projects and be an excellent communicator and will be split between designing RF systems at component level, and providing technical leadership for the development of projects. Hiring Manager: Christian Borelli, Founder and CSO. KEY RESPONSIBILITIES - Create and maintain technical documentation using DITA - Structure content to support clarity, reuse, and scalability - Participate in shaping the future of AI-empowered information sharing and documentation workflows - Work closely with developers and product teams to understand features and use cases - Contribute to improvements in documentation workflows and processes - Support documentation delivery across platforms and tool WHAT WE’RE LOOKING FOR Must-have Technical skills: - Sc. or Ph.D. in Electrical Engineering, or related fields, with a focus on analog/mixed-signal circuit design with 3+ years of industry experience, preferably within wireless systems - Experience with technical documentation or working in an engineering or technical environment - Ability to understand technical concepts and communicate them clearly - Experience working with cross-functional teams, particularly engineering - Ability to structure and organize information for clarity and reuse - Experience with structured authoring (e.g. DITA-OT, markdown, XML) - Familiarity with Git or other version control systems Soft & Professional Skills: - Clear, structured communication in professional English—able to explain complex results concisely - Collaborative and feedback-oriented mindset - Demonstrated ability to mentor and guide less experienced engineers - Strong ownership, reliability, and follow-through - Curious, self-motivated attitude, eager to learn and explore new tools or methods - High level of integrity and professionalism in representing the company and handling sensitive information. OUR CULTURE We’re a fully remote team of around 25 people distributed across the UK, Armenia, Italy, the US, Estonia, India, and beyond. We believe great talent is everywhere! - Our values are our north star: We Grow Together, We Win Together. Excellence Builds Relationships. Trust Is Our Currency. Results Matter, but People Create Them. - Connected, even remotely: We invest intentionally in staying connected through regular all-hands, 1:1s, technical reviews, and informal coffee chats, so collaboration feels natural and human despite the distance. - High ownership, real impact: Everyone contributes directly to customer-facing IP. Your work doesn’t disappear into layers of management – it ships. - How we work: We move fast but thoughtfully, communicate openly, and balance autonomy with support. Technical decisions are debated openly and grounded in data, trade-offs, and first-principles thinking. WHY JOIN US - Remote-first flexibility – work from anywhere, with flexible hours - Equipment & setup – we’ll provide the tools you need to succeed - High-impact projects – design real analog IP used in customer silicon - Supportive team culture – a dedicated manager and a team of colleagues ready to help - Competitive, transparent compensation – adjusted for your location and engagement model - Learning & growth – AI–DLP sessions, technical deep dives, and peer-led knowledge sharing that build both technical depth and system-level perspective RECRUITMENT PROCESS - Founder Call (30 min) – mutual introduction and interest alignment - Technical Interview (60 min) – fundamentals, reasoning, and problem-solving - Presentation (45 min) – short presentation on a topic of your choice, to assess clarity, structure, and confidence in presenting your work - HR & Culture Call (45 min) – values, collaboration style, and ways of working - Offer & Next Steps (30 min) – offer walkthrough, alignment on details, and next steps, discussed in a final call with the founder. If you don’t meet every requirement but feel excited about the role, apply anyway. We value curiosity, integrity, and potential as much as experience.

• Own the development of executive-facing and technical content aligned to enterprise revenue goals. • Produce high-impact assets such as whitepapers, CIO guides, technical explainers, and solution briefs. • Shape messaging strategy that bridges product innovation and buyer pain points. • Partner directly with Engineering and Product leaders to ensure technical credibility. • Equip Sales teams with persuasive enablement materials that support late-stage deals. • Contribute to thought leadership initiatives that position the company as a category authority.