• Maintain contact with field adjusters to ensure timely inspection and estimate/report submissions • Review adjuster reports and estimates to ensure accuracy, meet appropriate industry standards, and adhere to client guidelines • Knowledge of insurance policies and endorsements for appropriate application of coverage • Clear and concise file documentation • Ability to work with Xactimate/Xactanalysis and collaborate on estimates • Respond timely and appropriately to all communication • Monitor and maintain individual queues to ensure that files are being reviewed and closed timely • Understand and work within multiple client systems, programs and guidelines; Guidewire knowledge preferable • Assist with training adjusters on client specific requirements when necessary • Ability to meet and exceed cycle time and quality review metrics • All other related duties as assigned

• Create, execute, and maintain comprehensive manual test cases for complex web applications. • Use Postman to perform thorough API testing, validating status codes, payloads, and error handling. • Partner with Automation Test Engineers to identify manual test cases that are high-priority for automation and identify gaps in existing test coverage. • Write and execute SQL queries to perform database validation and ensure backend data aligns with the front-end UI. • Identify, document, and track software defects within Jira, providing detailed logs, screenshots, and clear reproduction steps. • Manage and update Work Items within Azure DevOps to ensure testing progress is transparent and aligned with sprint goals. • Use Azure DevOps to review automation run results and maintain alignment between manual test cases and the automated suite. • Actively participate in Sprint Planning, Daily Stand-ups, and Retrospectives to provide a QA perspective on upcoming features.

• Represent the quality function of technical support • Serve as liaison between Jabil Circuit and suppliers or customers on global quality related issues • Develop and maintain QA plans • Provide support for quoting activities • Evaluate and provide input to inspection processes • Support global training programs • Develop appropriate systems for document storage, access, and review • Review all supplies and discrepancies • Conduct periodic review and maintenance of all documentation files • Review all supplier or customer discrepancies • Participate in vendor survey activities • Interface with all departments and provide technical support on quality issues • Assist in driving standardization of manufacturing processes • Adhere to all safety and health rules and regulations

• Create test plans and test cases for information systems • Perform testing of in-house built systems and off-the-shelf software • Participate in the validation and change control processes of in-house built systems and off-the-shelf software • Perform the actions necessary to ensure quality control of information systems • Report and track defects and issues in the ticketing system • Follow the internal quality control processes and procedures • Plan and coordinate testing activities • Collaborate with developers, product managers, and other stakeholders to ensure quality standards are met • Follow the development of information technologies quality control and advance professional skills as may be necessary • Participate in developing and implementation of testing processes • Review requirements, specifications, and technical design documents for information systems • Review code to ensure quality standards are met • Design and develop automation test scripts