Job Title: Microsoft Teams/ Teams Phone CSA(m/f/d) Job Description Role Overview We are seeking a skilled and motivated Microsoft Teams Engineer to join our domain. The ideal candidate will be an expert in Microsoft Teams, with a strong understanding of its ecosystem including Exchange Online, SharePoint Online, and Entra ID (formerly Azure AD). This role will focus on the design, deployment, and support of Microsoft Teams solutions, including Teams Phone and PSTN connectivity, with a strong emphasis on hybrid and enterprise-scale environments. The role also includes consulting with customers, delivering workshops, and acting as a trusted advisor to help customers overcome their challenges. Key Responsibilities Design, implement, and support Microsoft Teams solutions across the organisation. Lead and support Teams Phone rollouts, including Direct Routing, Operator Connect, and Calling Plans. Integrate Teams with Exchange Online, SharePoint Online, and Entra ID to ensure seamless collaboration and identity management. Manage and troubleshoot Teams-related issues, including voice, video, meetings, and chat. Support and maintain hybrid deployments involving on-premises and cloud-based Teams infrastructure. Provide guidance on Skype for Business Server coexistence and migration strategies. Collaborate with cross-functional teams to ensure Teams solutions align with business needs and security policies. Document configurations, procedures, and best practices. Consult with customers to understand their business needs and technical challenges related to Microsoft Teams and its ecosystem. Deliver workshops and training sessions to educate customers on Microsoft Teams capabilities and best practices. Act as a trusted advisor to customers, providing strategic guidance and recommendations to optimize their use of Microsoft Teams and related Microsoft 365 services. Required Skills and Experience Proven experience with Microsoft Teams administration and architecture including Teams Phone. Strong knowledge of Teams Phone and PSTN integration methods (Direct Routing, Operator Connect, Calling Plans). Experience with Exchange Online, SharePoint Online, and Entra ID. Familiarity with Teams Hybrid deployments and migration from Skype for Business. Understanding of Microsoft 365 security, compliance, and governance features. Ability to troubleshoot complex Teams and voice-related issues. Excellent communication and documentation skills. Preferred Qualifications Microsoft certifications such as MS-700, MS-720, or MS-102. Experience with PowerShell scripting for automation and administration. Knowledge of networking fundamentals related to VoIP and real-time communications. Experience working in regulated or enterprise environments.Role Overview We are seeking a skilled and motivated Microsoft Teams Engineer to join our domain. The ideal candidate will be an expert in Microsoft Teams, with a strong understanding of its ecosystem including Exchange Online, SharePoint Online, and Entra ID (formerly Azure AD). This role will focus on the design, deployment, and support of Microsoft Teams solutions, including Teams Phone and PSTN connectivity, with a strong emphasis on hybrid and enterprise-scale environments. The role also includes consulting with customers, delivering workshops, and acting as a trusted advisor to help customers overcome their challenges. Key Responsibilities Design, implement, and support Microsoft Teams solutions across the organisation. Lead and support Teams Phone rollouts, including Direct Routing, Operator Connect, and Calling Plans. Integrate Teams with Exchange Online, SharePoint Online, and Entra ID to ensure seamless collaboration and identity management. Manage and troubleshoot Teams-related issues, including voice, video, meetings, and chat. Support and maintain hybrid deployments involving on-premises and cloud-based Teams infrastructure. Provide guidance on Skype for Business Server coexistence and migration strategies. Collaborate with cross-functional teams to ensure Teams solutions align with business needs and security policies. Document configurations, procedures, and best practices. Consult with customers to understand their business needs and technical challenges related to Microsoft Teams and its ecosystem. Deliver workshops and training sessions to educate customers on Microsoft Teams capabilities and best practices. Act as a trusted advisor to customers, providing strategic guidance and recommendations to optimize their use of Microsoft Teams and related Microsoft 365 services. Required Skills and Experience Proven experience with Microsoft Teams administration and architecture including Teams Phone. Strong knowledge of Teams Phone and PSTN integration methods (Direct Routing, Operator Connect, Calling Plans). Experience with Exchange Online, SharePoint Online, and Entra ID. Familiarity with Teams Hybrid deployments and migration from Skype for Business. Understanding of Microsoft 365 security, compliance, and governance features. Ability to troubleshoot complex Teams and voice-related issues. Excellent communication and documentation skills. Preferred Qualifications Microsoft certifications such as MS-700, MS-720, or MS-102. Experience with PowerShell scripting for automation and administration. Knowledge of networking fundamentals related to VoIP and real-time communications. Experience working in regulated or enterprise environments. Location: DEU Work-at-Home Language Requirements: Time Type: Full time

Manage communications by drafting newsletters and social media content, provide administrative support for meetings and records, and coordinate events to enhance stakeholder engagement and operational efficiency.

• Administer subcontracts from pre-award to closeout, including drafting, negotiation, execution, and modification of agreements. • Ensure accurate implementation of flow-down clauses and obligations from prime contracts into subcontracts. • Monitor subcontractor compliance with applicable laws, FAR/DFARS regulations, and company policies. • Track subcontractor performance, deliverables, and schedules, initiating corrective actions as needed. • Maintain detailed subcontract files and documentation to ensure audit readiness. • Collaborate with legal, finance, procurement, and project management teams to support organizational objectives.

• Handle cloud‑related cases and requests through ticketing systems (no inbound phone support). • Perform technical fixes and standard operational tasks within defined procedures and access levels. • Route and escalate cases to appropriate engineering or specialist teams when required. • Track, update, and follow up on cases to ensure timely resolution and clear communication. • Perform routine cloud administration tasks across customer and internal environments. • Support environment configuration changes, access updates, and operational maintenance activities. • Execute approved operational tasks aligned with cloud service descriptions and OLAs. • Validate requests for completeness and compliance with internal standards. • Create, update, and maintain operational documentation, runbooks, and internal knowledge articles. • Document recurring issues, fixes, and process improvements. • Produce operational reports related to cases, service requests, and cloud activities. • Maintain accurate records for audit, compliance, and internal reporting purposes. • Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams. • Validate that orders and requests are correctly documented and actionable. • Ensure operational readiness before execution of customer‑related cloud activities.