The Next-Generation in Smart Enterprise Resource Planning.
Cloud Administrator
Location
Spain
Posted
75 days ago
Salary
€32.6K - €38.1K / year
Seniority
Senior
Job Description
Cloud Administrator
Unit4
• Handle cloud‑related cases and requests through ticketing systems (no inbound phone support). • Perform technical fixes and standard operational tasks within defined procedures and access levels. • Route and escalate cases to appropriate engineering or specialist teams when required. • Track, update, and follow up on cases to ensure timely resolution and clear communication. • Perform routine cloud administration tasks across customer and internal environments. • Support environment configuration changes, access updates, and operational maintenance activities. • Execute approved operational tasks aligned with cloud service descriptions and OLAs. • Validate requests for completeness and compliance with internal standards. • Create, update, and maintain operational documentation, runbooks, and internal knowledge articles. • Document recurring issues, fixes, and process improvements. • Produce operational reports related to cases, service requests, and cloud activities. • Maintain accurate records for audit, compliance, and internal reporting purposes. • Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams. • Validate that orders and requests are correctly documented and actionable. • Ensure operational readiness before execution of customer‑related cloud activities.
Job Requirements
- Previous experience in IT operations, or service desk–type roles.
- Hands‑on experience working with ServiceNow (or similar ITSM tools) for case, request, and incident management.
- Ability to perform standard technical fixes and administrative tasks by following documented procedures and runbooks.
- Strong process discipline and attention to detail.
- Good knowledge of Microsoft Excel, including working with reports, structured data, and basic analysis.
- Experience producing operational and service reports.
- Comfortable working with documentation, order forms, and structured operational data.
- Proven experience creating and maintaining operational and technical documentation.
- Clear and professional written communication skills (English required).
- Ability to collaborate effectively with technical and non‑technical stakeholders.
- Basic scripting skills (e.g. PowerShell, Bash, or similar) for simple automation or data handling.
- Experience working in 1st‑line technical support, particularly in structured, ticket‑driven environments.
Benefits
- a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
- balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
- growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
- talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
- a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.
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