• Handle cloud‑related cases and requests through ticketing systems (no inbound phone support). • Perform technical fixes and standard operational tasks within defined procedures and access levels. • Route and escalate cases to appropriate engineering or specialist teams when required. • Track, update, and follow up on cases to ensure timely resolution and clear communication. • Perform routine cloud administration tasks across customer and internal environments. • Support environment configuration changes, access updates, and operational maintenance activities. • Execute approved operational tasks aligned with cloud service descriptions and OLAs. • Validate requests for completeness and compliance with internal standards. • Create, update, and maintain operational documentation, runbooks, and internal knowledge articles. • Document recurring issues, fixes, and process improvements. • Produce operational reports related to cases, service requests, and cloud activities. • Maintain accurate records for audit, compliance, and internal reporting purposes. • Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams. • Validate that orders and requests are correctly documented and actionable. • Ensure operational readiness before execution of customer‑related cloud activities.

• Configure and manage device policies to ensure compliance with organizational standards and security requirements. • Maintain centralized control over mobile devices using MDM solutions, ensuring consistent and secure management. • Deploy updates and patches to mobile devices in a timely manner to ensure they are up-to-date and secure. • Utilize compliance monitoring tools to track and enforce adherence to device policies and security standards. • Monitor and report on the status of mobile devices, identifying any non-compliant devices and taking corrective action. • Collaborate with cross-functional teams to align MDM solutions with business objectives and IT strategies. • Develop and maintain comprehensive documentation for MDM processes, configurations, and procedures. • Provide technical support and guidance to end-users and other IT staff on MDM-related issues. • Stay current with emerging MDM technologies, trends, and best practices. • Participate in the procurement and evaluation of MDM tools and software. • Ensure compliance with industry regulations and internal policies in all MDM efforts. • Conduct regular reviews and audits of MDM processes to identify areas for improvement. • Contribute to the continuous improvement of MDM strategies and methodologies. • Engage in knowledge-sharing activities and training sessions to enhance team skills and capabilities.

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Adult Re-Entry Initiatives Administrator Division of Behavioral Health & Housing (DBHH) Job Location: Address: 801 N. 18th Ave. Phoenix, AZ 85007 Posting Details: Must Reside in Arizona. Salary: $90,000 - $93,500 Grade: 25 FLSA Status: Exempt Closing Date: Open Until Filled This position may offer the ability to work remotely, within Arizona, based upon the agency’s business needs and continual meeting of expected performance measures. However, you will be required to attend meetings when necessary and drive around the State of Arizona to visit carceral settings and AHCCCS providers who are our Re-entry partners. Job Summary: Under the supervision of the Deputy Assistant Director of behavioral Health, the Adult Re-Entry Initiatives Administrator serves as AHCCCS’s lead for all adult-focused activities under Arizona’s Re-Entry Section 1115 demonstration, including implementation, monitoring, reporting, and cross-agency coordination. This position functions as AHCCCS’s primary subject matter expert on carceral settings (county jails and state prisons), adult behavioral health needs, substance use disorder (SUD) treatment including medications for opioid use disorder (MOUD), Medicaid coverage processes for justice-involved adults, and community-based re-entry supports. The Administrator provides independent decision-making, leads multi-agency work groups, coordinates with national partners, and ensures programmatic activities align with federal waiver requirements, state policy, and agency priorities. This position will serve as a key liaison across AHCCCS divisions, ADCRR, county sheriffs, courts, community providers, and federal oversight entities. Major duties and responsibilities include but are not limited to: • Oversight of Adult Re-Entry Demonstration Implementation: Lead day-to-day operationalization of the adult Re-Entry 1115 demonstration, including development of implementation plans, timelines, and performance requirements. Develop, monitor, and refine contract requirements, policy language, and deliverables related to adult re-entry services, coverage, care coordination, and data reporting. Partner with internal teams to ensure alignment with Medicaid eligibility, enrollment processes, health plan operations, and the Arizona Health Information Exchange. • Monitoring and Compliance: Evaluate health plan and provider performance related to adult re-entry requirements; analyze data to assess impact on health outcomes and identify system improvements. Support the development and enforcement of accountability measures, corrective action expectations, and performance standards for Medicaid health plans and participating carceral facilities. Ensure compliance with CMS expectations, waiver terms & conditions, and state/federal reporting obligations. • Cross Agency, Statewide, and National Coordination: Serve as AHCCCS’s primary liaison with: Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR), County sheriffs/jails, Courts and probation/ parole entities, Tribal justice partners and National partners. Represent AHCCCS in statewide and national re-entry work groups, federal demonstration learning collaboratives, conferences, and interagency committees. Provide subject-matter expertise on adult carceral systems, MOUD implementation, crisis and SMI services, and eligibility pathways. • Technical Assistance, Stakeholder Engagement & Issue Resolution: Provide technical assistance to health plans, carceral facilities, community behavioral health providers, and stakeholders regarding adult re-entry program requirements. Troubleshoot member-specific issues, including continuity of care, access to MOUD, care coordination barriers, and information exchange challenges. Prepare written materials, presentations, and website updates to support stakeholder communication and transparency. • Reporting, Evaluation, and Data Activities: Coordinate with internal AHCCCS teams and external partners to meet federal reporting requirements (CMS monitoring, evaluation design, performance metrics). Identify, analyze, and summarize data sources related to carceral populations, health outcomes, enrollment, and service utilization. Provide regular status updates to AHCCCS leadership, including identification of risks, successes, and proposed improvements. Knowledge, Skills & Abilities (KSAs): Knowledge: • Arizona carceral landscape including: ADCRR operations, release planning, probation/parole. County jail systems and booking/release processes • Medicaid authorities (1115 Waivers, State Plan, coverage/eligibility), service delivery systems, and provider networks • Behavioral health and SUD treatment models including MOUD, withdrawal management, crisis services, SMIs, and transition-of-care protocols • Social determinants of health (housing, employment, transportation) impacting justice-involved adults • Strategic planning, process improvement, program evaluation, and change management techniques • Health plan operations, contracting processes, and data/reporting systems Skills: • Complex project management, including developing work plans, managing timelines, coordinating multi-agency efforts, and tracking progress • Strong public speaking and professional communication with diverse audiences (executive leadership, carceral partners, national organizations, federal agencies) • Technical writing, including policy drafting, contracts, deliverables, briefings, and formal reports • Data analysis, interpretation, and synthesis for decision-making and evaluation • Building and sustaining collaborative relationships across agencies and systems Abilities: • Work independently with minimal supervision while also leading collaborative processes • Manage multiple high-priority projects simultaneously and meet deadlines in fast-paced environments • Navigate complex systems, identify systemic barriers, and recommend feasible solutions • Represent AHCCCS professionally in sensitive, high-visibility settings • Maintain effective working relationships with carceral entities, community partners, and statewide stakeholders Qualifications: Minimum: • Bachelor’s degree in Public Health, Public Administration, Justice Studies, Social Work, Psychology, Health Policy, or a related field, or Three (3) years of professional experience in corrections, jail operations, courts, probation/parole, health plan operations, or behavioral health/SUD program administration. Or a combination of education and experience that meets or exceeds these minimum thresholds. Preferred: • Five (5) years of experience working within Arizona carceral systems or re-entry programs, corrections-based healthcare, Medicaid policy, or adult behavioral health/SUD treatment. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here. • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today. Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, gender identity, genetics, status as a protected veteran, or any other non-job-related characteristics. This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions. City: Remote State: Remote - Job Summary: The Administrator supports the Elevator Inspection department, ensuring smooth operational and administrative functions. This role is critical to maintaining compliance, efficiency, and professional communication with clients and internal teams. This role is a Part Time and Temporary, with the possibility of becoming Full Time Permanent based on business needs. Essential Duties and Responsibilities: • Administrative Operations • Maintain accurate records and documentation systems • Maintaining Compliance Portals and Portal Accounts • Assistance with acquiring needed Certificates of Insurance (COI’s) when requested • Assist with onboarding inspection team, including: • IT Setup for Inspectors • Ordering PPE / Business Attire / Business cards etc. • Introductions to CAC’s and regional teams • Updating Gains and Losses Regional spreadsheet • Compliance & Documentation • Support audits and compliance verification processes when needed • Financial Management • Process Business Licenses and State Licenses • Submit departmental expenses for processing • Process Invoices for Sub-Contractors • Remote Notary a plus but not required Skills The requirements listed below are representative of acquired skills required. • Utilize company databases effectively (Training Provided) • Document any issues, delays, or special circumstances • Support audit trails and regulatory compliance documentation Competencies The requirements listed below are competencies required to perform the job successfully. Technical Skills: • Strong organizational and multitasking abilities • Excellent written and verbal communication • Proficiency with company software (onsite training provided) and Microsoft Office Suite • Ability to learn new systems quickly • Attention to detail and accuracy • Professional demeanor and problem-solving mindset Education, Certifications, and Experience: • Education: High school diploma or equivalent • IT Experience: including but not limited to iPad, iPhone set up. Physical and Environmental Conditions: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Remote Work Compensation: $20.00 per hour - - - If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com. We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity! If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below: https://www.dol.gov/agencies/ofccp/posters