Flance logo
Flance

Flance helps the modern worker – freelancers, contractors, & employees – access and manage benefits, all in one place.

Account Manager

Location

South Africa

Posted

76 days ago

Salary

R30K - R40K / month

Seniority

Senior

5 yrs expEnglish

Job Description

Account Manager

Flance

• Act as a point of contact for up to 30 clients • Act as a manager for up to 8 team members working on your client's accounts • Ensure a positive and professional client service experience • Maintain quality assurance for our KPIs • Build and maintain long-lasting client relationships • Build and maintain a strong pod culture of performance • Manage the client onboarding process for new clients joining a pod • Develop and maintain strategic objectives for each client by completing and maintaining • Maintain and report on internal strategies implemented by senior management • Prepare reports on account statuses and send them to the client • Help identify and develop new business avenues with existing clients • Identify operational gaps and provide solutions to streamline operational efficiency and effectiveness • Drive integration of cross-functional teams for effective client management • Ensure on-time delivery of work by adhering to weekly and monthly deadlines • Manage, analyse, and forecast the financial performance of the pod • Develop, manage, and plan for optimal service capacity within the pod • Work across departments to ensure the pod is effectively run like a mini business unit in service delivery • Drive innovation and manage change of new initiatives within the pod environment

Job Requirements

  • Experience managing a team
  • Experience in digital marketing or advertising
  • Experience managing multiple client relationships
  • Can demonstrate a solid understanding of LinkedIn features and capabilities
  • 5+ years of work experience

Benefits

  • Professional coaching from external life and business coaches
  • Dedicated training from our in-house team

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