Flance

• Act as a point of contact for up to 30 clients • Act as a manager for up to 8 team members working on your client's accounts • Ensure a positive and professional client service experience • Maintain quality assurance for our KPIs • Build and maintain long-lasting client relationships • Build and maintain a strong pod culture of performance • Manage the client onboarding process for new clients joining a pod • Develop and maintain strategic objectives for each client by completing and maintaining • Maintain and report on internal strategies implemented by senior management • Prepare reports on account statuses and send them to the client • Help identify and develop new business avenues with existing clients • Identify operational gaps and provide solutions to streamline operational efficiency and effectiveness • Drive integration of cross-functional teams for effective client management • Ensure on-time delivery of work by adhering to weekly and monthly deadlines • Manage, analyse, and forecast the financial performance of the pod • Develop, manage, and plan for optimal service capacity within the pod • Work across departments to ensure the pod is effectively run like a mini business unit in service delivery • Drive innovation and manage change of new initiatives within the pod environment

• Manage a team of Account Executives (AE's) responsible for managing personal and corporate LinkedIn profiles • Build strategic business relationships and market their business services and brands through their personal profiles. • Engage with clients directly to ensure high quality of work for clients. • Take ownership of your team and ensure they have all necessary tools to fulfil their role. • Collaborate with strategists, content developers, and relationship managers to deliver results.

• Write and edit original content for marketing activities. • Create copy for individual profiles and campaigns. • Source images, videos and graphics as needed for content. • Brainstorm creative ideas and concepts to meet the content strategy. • Create blog content and thought leadership articles when needed. • Proof and edit all content to ensure quality.

• To work with clients across multiple time zones • Manage senior LinkedIn personal profiles (4 > 6 Profiles once training has been completed) • Outreach, engagement, posting of content (Content is provided), general account activity and various activity-based KPIs. • Ensure a positive and professional client service experience • Build and maintain long-lasting client relationships • Create and implement personalised communication strategies for clients • Develop clear objectives for each client and the strategies to achieve such • Assist with challenging client requests and provide solutions to improve workflow efficiency • Work cross-functionally with all stakeholders in the company to achieve successful outcomes for clients • Identify and develop new business opportunities with existing clients • Identify opportunities for growth within our platform/service offering • Manage the onboarding process of new clients • Ensure on-time delivery of work and deadlines

• To work with clients across multiple time zones. • Manage senior LinkedIn personal profiles (4 > 6 Profiles once training has been completed). • Outreach, engagement, posting of content (Content is provided), general account activity and various activity-based KPIs. • Ensure a positive and professional client service experience. • Build and maintain long-lasting client relationships. • Create and implement personalised communication strategies for clients. • Develop clear objectives for each client and the strategies to achieve such. • Assist with challenging client requests and provide solutions to improve workflow efficiency. • Work cross-functionally with all stakeholders in the company to achieve successful outcomes for clients. • Identify and develop new business opportunities with existing clients. • Identify opportunities for growth within our platform/service offering. • Manage the onboarding process of new clients. • Ensure on-time delivery of work and deadlines.

• Write and edit original content for marketing activities. • Create copy for individual profiles and campaigns. • Edit Junior Content Writers' articles. • Ensure brand consistency across all platforms. • Collaborate with the team to brainstorm creative ideas.