Aisera is a leading provider of AI Copilot solutions, utilizing AiseraGPT and Generative AI to facilitate business transformation and drive revenue growth through a self-service model. Aisera’s AI Copilot uses industry and domain-specific LLMs to deliver human-like experiencs and auto- remediate requests through AI workflows. With 400+ integrations and 1200+ prebuilt workflows, customers achieve 75%+ automation and 90% cost reduction. Aisera has received numerous recognitions, including Leader in the 2024 Gartner Magic Quadrant™ for Artificial Intelligence Applications in ITSM, FastCompany Best Workplaces for Innovators, Inc 5000 Award for Fastest Growth, Forbes AI50, EY Entrepreneur of the Year 2023, CNBC Upstart 100 Top Startup, Gartner Cool Vendor, Red Herring Top 100 Global Innovator, CIO Innovation Startup Award, CIO Review Top ITSM Solution, and Silicon Review 50 Most Admired Companies. The Role Take this opportunity to lead the design and development of advanced AI systems including intelligent agents, conversational interfaces, and retrieval-augmented generation (RAG) architectures and systems. Drive technical strategy and implementation for next-generation AI products. Responsibilities - Architect and build scalable agentic AI systems capable of autonomous decision-making and task execution - Architect, design and optimize dialog agents with natural language understanding, context management, and multi-turn conversation capabilities - Develop and optimize robust search and retrieval systems for RAG implementations, including vector databases, embedding strategies, and knowledge integration - Take ownership of complex system design, from proof-of-concept to production deployment - Establish best practices for AI model integration, prompt engineering, and system reliability - Collaborate with product teams to translate business requirements into technical AI solutions - Develop and maintain scalable, efficient data pipelines that automate the ingestion, transformation, and storage of data - Identify performance bottlenecks and improve systems scalability. Requirements - At least 7 years in senior software engineering roles, with 2+ years as tech lead or architect - 2+ recent years professional work on AI or Search systems - Expertise in vector search, embedding models, or RAG system optimization - Strong background in distributed systems, APIs, and cloud-native AI infrastructure - Experience with AI frameworks (LangChain, LlamaIndex, etc.), and vector databases or information retrieval systems (preferably Elastic) - Solid understanding of software development principles and architectural best practices. - Professional experience with messaging systems such as Kafka, RabbitMQ, or similar technologies. - Professional experience with cloud platforms such as AWS, GCP or Azure. - Proficiency in using Docker, Kubernetes, or similar containerization and orchestration tools. - Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Preferred Qualifications (in order): - Ph.D. in distributed systems, AI systems, or related area - Familiarity with machine learning concepts and libraries (e.g., Pandas, NumPy, PyTorch). - Experience with LLM integration, prompt engineering, and AI orchestration frameworks. This is a Greece-based, full-time, employee-status, fully remote position. Aisera is Global and our success draws upon the diverse viewpoints, skills and experiences of our employees. We are proud to be an equal opportunity employer and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.

About the Organisation Make a real difference in the lives of vulnerable Australians with this unique opportunity to provide both corporate expertise and community support. With a focus on people, not for profit you will provide leadership for the operational and business support functions to the to ensure we continue our mission to change lives for the better. If a truly inclusive, collaborative, and fast-paced work environment sounds like your next career move, this is an opportunity not to be missed. Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers. We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply. About the role Reporting to the Executive Director, Aged Care, you will provide strategic and operational leadership across VIC, TAS, SA & NT Aged Care services. You will lead Managers and multidisciplinary teams to develop strong leadership capability and accountability to the Aged Care Quality Standards while partnering with the Practice Policy and Assurance and Business Partners to continue to strengthen practice and service delivery. We are seeking an experienced and values-driven leader in this newly created position at a time of growth. This is a permanent full time position located in Melbourne with flexibility to work from home. Key Responsibilities - Lead and embed a culture of service excellence, safety and continuous improvement. - Identify and implement innovative business development strategies that drive sustainable growth and service diversification across VIC, SA, NT & TAS. - Develop and embed mechanisms for continuous improvement to capture customer service metrics, seek feedback and refine processes. - Drive workforce growth and retention by creating an environment of engagement, continuous learning, and professional development. - Provide oversight on compliance with policies & processes, the Strategic Plan, State business plans and the relevant statutory regulations, funding agreements and accreditation standards. - Ensure consistent quality standards that align with relevant legislation and funding agency expectations, ensuring every client receives exceptional care. - Collaborate effectively within a partnership model to ensure quality service delivery, governance, and financial sustainability with agile HR management. - Oversee operational budgeting to ensure cost-effective growth, balancing program expansion with fiscal discipline. Skills & Experience - Degree in Human Services or equivalent demonstrated expertise through relevant experience. - Exceptional people leadership that has cultivated a unified team culture grounded in shared accountability, high-performance standards, and collaborative cohesion. - Extensive background in community services, managing large programs for vulnerable communities. - Proven track record in budget management, governance, and risk oversight in complex environments. - Experience growing teams and programs to enhance service delivery for vulnerable Australians. - Current Driver Licence. Benefits - Senior leadership opportunity within a national social purpose organisation - Newly created role due to growth and Quality Standards commitment - A values-driven, purpose-led culture How to Apply Include your resume and cover letter in one document, click ‘Apply’ and follow the prompts. For any enquiries relating to the position, contact Mikaella at recruitment@lwb.org.au Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly. Applications close at midnight 8 April.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description This Solution Architect is a functional and technical expert consulting with customers on implementing ServiceNow's OT solutions based on leading practices - all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification). The Solution Architect will bring architectural guidance, business acumen in the technology industry, along with deep product expertise, innovation, and knowledge capital to our customers and partners Responsiblities:• Support pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales Organizations• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a Customer's technology landscape, while informing customer on governance best practices• Interacts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a Workflow• Design and deliver ServiceNow solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.• Establish mutually beneficial relationships with product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmaps• Lead office hours, formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and successes• Promotes continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence Team• Enable and mentor other members of the ServiceNow delivery team and partner ecosystem• Up to 50% travel annually, driven by customer needs and internal meetings• Maintain skills / certifications on ServiceNow Certified Implementation Specialists (CIS) that can include Discovery, Event Management or CMDB Fundamental for ServiceNow ITOM product capabilities. Qualifications To be successful in this role, we need someone who has:• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.• 8+ years experience as part of a professional services organization; or equivalent education/experience.• Ability to travel up to 50%.• Creative with comfort running projects independently.• Success driving complex issues through analysis and resolution.• Experience working collaboratively.• ServiceNow certifications in aligned workflow.• Vast and varied experience across leading Technology software platforms• Demonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks), while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems• Customer-centric mentality, willing to go the extra mile for the customer, and will break down all barriers to ensure customer success• Interacts well with both technical and non-technical customers, attains relevant technical and business requirements, analyzes information, and designs comprehensive solutions• Capable of developing visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude• Experience conducting solutions presentations and obtaining customer acceptance to solution design• Strong capabilities in forging trust, engaging a remote or in-person audience• Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams• A passion to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies• ServiceNow Certifications: o Certified System Administrator (required or must be achieved within the first 60 days) o At least 2 relevant Certified Implementation Specialist certifications (required or must be achieved within the first 90 days).• Desired ServiceNow Certifications: o Certified Technical Architect (required or must be achieved within the first 365 days) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Architect AI powered digital workforce solutions that transform how enterprises operate. • Partner with enterprise executives and senior stakeholders to shape automation and AI roadmaps aligned to strategic business outcomes. • Design and deliver compelling demonstrations that showcase end to end intelligent automation across RPA, APIs, AI and orchestration capabilities. • Influence strategic pipeline and drive high impact technical discovery conversations. • Lead proof of concepts, pilots, and technical validations that accelerate enterprise adoption. • Collaborate closely with sales, product, and engineering teams to bring customer insight back into platform evolution. • Position SS&C Blue Prism as a trusted advisor in responsible and scalable AI adoption.