Solace

• Own influencer outreach and inbox management — handle all back-and-forth communication for mid-tier and micro creators from first contact through campaign wrap • Build and maintain detailed briefing documents that translate campaign strategy into clear, actionable direction for creators • Manage campaign timelines end-to-end — scheduling, follow-ups, content submissions, approvals, and go-live tracking • Track contracts, deliverables, and payments, ensuring nothing falls through the cracks across multiple simultaneous campaigns • Maintain and continuously improve our influencer roster in Notion — organizing creator profiles, performance notes, contact history, and tier categorization • Help source influencers that match the Solace brand and fit our audience • Support mid-tier creator relationships with consistent, professional communication that reflects the Solace brand • Coordinate across internal teams (creative, partnerships, analytics) to keep campaign timelines aligned • Surface blockers, flag delays, and proactively communicate status to the team lead

Role Description The person in this role will be an early-career member of the Impact Analytics team, splitting time between two complementary streams of work: - Structured literature research that supports the Chief Medical Officer's strategic priorities. - Rigorous claims-data analysis that contributes to Solace's evidence base on patient outcomes, utilization, and spend. This is a hands-on role for someone with master's-level training in a quantitative public-health discipline who wants real exposure to evidence synthesis at a strategic level, Medicare claims data, and the day-to-day work of a small research team in a fast-moving company. Key Responsibilities - Run structured literature searches on questions that matter to Solace's strategic direction and maintain a working literature library the CMO can pull from. - Synthesize the published evidence base honestly — what the literature does and doesn't support — into briefings useful to leadership conversations. - Construct cohorts and execute analyses inside the CMS Virtual Research Data Center (VRDC) on Medicare claims data, working from analytic specs designed by senior researchers and the Head of Impact Analytics. - Build and maintain analytical datasets and code with attention to data quality, integrity, and reproducibility. - Translate VRDC output into findings the research team can review, iterate on, and use downstream. - Document analytic work to a standard that supports team-wide reproducibility and review. - Partner with senior researchers, clinical, and operations stakeholders on shaping research questions worth pursuing. - Contribute to white papers, case studies, and (over time) peer-reviewed publications, in supporting and co-author roles. Qualifications - Master's-level training in Public Health (HSR or Biostatistics concentration), Health Services Research, Health Policy with quantitative concentration, Epidemiology, Biostatistics, or a closely related field. - Approximately 1-3 years of post-graduate experience working with healthcare data; structured research-assistant work during graduate training counts toward this. Requirements - Zotero for organizing literature. - PubMed search syntax — Boolean operators, MeSH terms, filters. - SQL for complex querying and data manipulation. - R or Python for statistical analysis and research computing. - Structured literature search, screening, and evidence-synthesis methods. - Notion (or a comparable structured knowledge-management platform) for collaborative documentation and library-building. - Healthcare claims data structures, particularly Medicare RIF/LDS files. - Cohort construction and longitudinal analysis methods relevant to claims data. - Descriptive epidemiology and standard regression techniques for observational data. Preferred Qualifications - Hands-on experience with Medicare claims data specifically (rather than commercial claims only). - Prior work under a CMS DUA or in a CMS Innovator-licensed environment. - A peer-reviewed or working-paper first or co-author publication based on original work. - Prior work in health tech, digital health, or startup environments. What Success Looks Like Within your first year, you will have stood up a literature-research practice the CMO pulls from regularly, contributed analyses to at least one substantive Impact Analytics project, and built reproducible analytical workflows the research team relies on. You move quickly without sacrificing rigor — balancing academic standards with the pragmatism of a growth-stage company — and you know the difference between what we can describe in the data and what we can actually attribute causally. Applicants must be based in the United States. Fraudulent Recruitment Advisory Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

• Own and coordinate the onboarding experience for new hires, including systems access, equipment, documentation, and first-week logistics • Ensure employees feel supported, informed, and set up for success from day one • Manage offboarding processes with accuracy, empathy, and operational rigor • Partner cross-functionally to ensure secure and compliant employee transitions • Help maintain compliance with federal and state employment requirements • Support documentation management, I-9 verification, and audit readiness processes • Maintain employee data accuracy across HR and People systems • Help improve operational workflows and process documentation across the People function • Partner with recruiters and hiring managers to coordinate interviews and support candidate communications • Help deliver a thoughtful and organized candidate experience • Support employee engagement initiatives, internal events, team communications, and offsites • Assist with day-to-day People Operations support across the organization • Coordinate employee equipment, software access, and People-related vendor operations • Support invoice tracking, renewals, and operational logistics • Help maintain organization and operational consistency across People programs and processes

Role Description Advocates at Solace play a vital role in helping patients navigate complex health challenges and address health-related social needs. We’re seeking a Lead Advocate to serve as a front-line resource to our growing team of advocates, providing guidance and support through all the steps of the advocate-patient journey. Reporting to our Advocate Lifecycle Manager, this position will assist with advocate onboarding and training, be the first-line responder for advocate questions, and develop content and protocols that will allow advocates to help a wider array of patients. What You’ll Do - Translate your experience as an advocate to inform improvements to the advocate and patient experience - Lead onboarding sessions for advocates, set Solace’s tone, and provide an excellent initial experience for advocates - Act as a primary touchpoint for questions from advocates about how to solve patients’ problems - Partner closely with advocate operations managers to carry out operational processes to improve the advocate service - Develop clinical content and protocols to ensure advocates feel supported in the work they do and that patients are able to access the resources they need - Ensure that Solace’s protocols are being followed by the advocate team Qualifications - Bachelor's degree required - Active licensure in good standing in chosen health profession (RN, LCSW, etc.) required - Minimum 3 years of working in care management, care coordination or a related field - Prior experience working as an advocate at Solace is strongly preferred - Comfortable leading virtual training sessions and bringing positive energy to group interactions - Strong organizational skills, verbal communication, and written communication - Flexibility, as the needs of a growing organization will evolve - Excitement at the prospect of working in a fast moving, high growth, tech-forward startup environment, taking complete ownership of the work you do - Applicants must be based in the United States Company Description Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. Solace cuts through the red tape of healthcare by pairing patients with expert advocates and giving them the tools to make better decisions—and get better outcomes. We're a Series C startup, founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, Signalfire, and IVP. Our U.S. based team is lean, mission-driven, and growing quickly. Solace isn't a place to coast. We're here to redefine healthcare—and that demands urgency, precision, and heart. If you're looking to stretch yourself, sharpen your edge, and do the best work of your life alongside a team that cares deeply, you're in the right place. We’re intense, and we like it that way. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

Role Description We’re looking for a Community Engagement Associate to support our company’s presence across our social media and review channels. This includes Meta, Reddit, Trustpilot, and Better Business Bureau. This person will play a critical role in shaping how our brand is perceived by responding thoughtfully, quickly, and consistently to feedback. You’ll report into our Community Engagement Manager to ensure our brand voice and tone are consistent across all channels, while working closely with the Clinical Operations and Customer Experience team to ensure responses are grounded in empathy, accuracy, and service recovery best practices. What You’ll Do - Support day-to-day responses to customer channels, including Facebook, Instagram, Reddit, Trustpilot, and Better Business Bureau. - Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses. - Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams. - Own response times and ensure we’re meeting SLA’s across channels. - Support proactive social strategies that strengthen our brand reputation. - Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience. Qualifications - 1+ years of experience in community management, internal communications, or PR with a strong preference for experience at venture-backed technology or consumer startups. - Experience managing internal communication tools, knowledge management, and community platforms. - Bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred. - A high level of agency and autonomy, coupled with a vision for what healthcare can and should be. - Ability to maintain confidentiality, keep customer and company information secure, as well as exercise strong judgment and professionalism at all times. - Strong written communication skills, with the ability to explain complicated product and policy concepts in simple, jargon-free language using Solace’s brand voice. - A proactive nature, a sense of urgency, and a high degree of motivation to go above and beyond to meet the needs of our customers. - A creative approach to problem solving, and a sense of humor (because, hi, it’s the internet). Benefits - This is a rare opportunity to shape our customer and advocate community from the ground up at a company doing truly meaningful work. - You’ll be a core part of a team building a culture where advocates feel supported, informed, and empowered to do what they do best: help people navigate the world's most complex healthcare system. - Applicants must be based in the United States. Fraudulent Recruitment Advisory Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

• Own and operationalize many of the highest-leverage People programs across the company • Redesign and operationalize performance review cycles and calibration processes • Define and maintain promotion processes, performance expectations, and manager guidance • Partner with leadership on performance management strategy and execution • Build manager training programs focused on feedback, coaching, accountability, and team management • Develop scalable resources, playbooks, and enablement materials for leaders • Coach managers through performance concerns, difficult conversations, team dynamics, and terminations • Partner with Legal and leadership on high-risk employee situations and investigations • Build scalable ER documentation, intake, escalation, and decision-making frameworks • Ensure consistency and fairness across organizational decisions and employee outcomes • Partner with leadership on org structure, workforce planning, and team effectiveness • Support leadership through reorganizations, promotions, scope changes, and team scaling • Help identify organizational health risks, retention concerns, and manager effectiveness gaps • Build scalable frameworks around organizational planning and talent reviews • Partner on onboarding strategy and manager onboarding effectiveness • Build scalable development and growth programs across the organization • Help define leadership expectations and career development infrastructure • Support initiatives focused on employee engagement, retention, and organizational effectiveness

Role Description We’re looking for a highly operational and analytical Total Rewards leader to build and scale compensation, equity, and rewards infrastructure at Solace. This person will own how we approach compensation strategy, leveling, equity administration, rewards operations, and compensation-related systems/processes as we continue scaling rapidly. This role is ideal for someone who has experience operating in high-growth environments and enjoys building programs from the ground up, not just maintaining existing ones. You will partner closely with People, Finance, Recruiting, and leadership to ensure our compensation and rewards programs are equitable, scalable, data-driven, and operationally sound. This role sits within our People Data and Systems function and will play a critical role in helping Solace scale. What You’ll Own - Compensation Strategy & Operations - Build and maintain compensation philosophy, salary bands, and leveling frameworks - Partner with leadership on compensation benchmarking and market analysis - Support annual compensation cycles, promotions, off-cycle adjustments, and calibration processes - Develop scalable processes for compensation reviews and approvals - Partner with Recruiting on offer compensation strategy and leveling consistency - Ensure compensation decisions are equitable, competitive, and aligned across the organization - Equity Administration - Own operational administration of equity programs and processes - Partner with Finance and Legal on equity tracking, reporting, grants, refreshes, and audits - Manage equity systems and vendor relationships (Pulley or equivalent) - Support employee education around equity programs and processes - Ensure data accuracy and operational compliance across all equity workflows - Total Rewards & Benefits - Support benefits strategy, vendor management, and open enrollment operations - Partner on total rewards communication and employee education - Help evaluate and redesign benefits offerings as the company scales - Maintain operational rigor around rewards programs, audits, and reporting - Systems, Reporting & Analytics - Build and maintain compensation and rewards workflows within Workday - Partner with Finance on headcount planning and compensation reporting - Build dashboards and reporting around compensation, attrition, equity, and workforce trends - Ensure data integrity across People systems and compensation processes - Help automate and scale compensation operations and approvals Qualifications - Experience building or operating compensation and total rewards programs in high-growth environments - Strong analytical and operational mindset - Experience with compensation benchmarking, leveling, salary bands, and equity administration - Experience working cross-functionally with Finance, Recruiting, Legal, and leadership teams - Strong systems orientation (Workday experience strongly preferred) - Comfortable building processes from scratch and improving operational rigor - High attention to detail and ability to manage sensitive/confidential information - Strong communication skills and ability to influence across teams - Applicants must be based in the United States Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.

• Conduct a high volume of structured recruiter screens with university candidates across multiple roles • Assess candidate alignment based on core criteria, potential, and long-term fit with Solace • Clearly and thoughtfully communicate the opportunity, helping candidates understand both the role and our mission • Own offer conversations, including negotiations, extensions, and guiding candidates through close • Maintain organized pipelines with accurate tracking and timely follow-up • Use ATS data (Ashby preferred) to monitor pipeline health and stay on top of progress • Support sourcing efforts when needed to help build strong candidate pools • Travel to campus events and recruiting initiatives during peak seasons (August–November)

• Partner closely with the Chief Medical Officer’s COS (and CMO) to design and execute strategic projects that directly advance our clinical strategy and business growth objectives • Own delivery of multiple high-visibility, complex initiatives, ensuring exceptional quality output and on-time delivery while maintaining alignment with company priorities • Develop strategic recommendations and implementation roadmaps through rigorous qualitative and quantitative analysis, translating insights into actionable business plans • Develop compelling presentations and deliverables that articulate objectives, track progress, and communicate strategic recommendations to leadership teams • Design and monitor KPI frameworks, assess risks, and implement mitigation strategies to ensure initiatives consistently deliver expected outcomes

• Own Meta performance end-to-end: strategy, structure, testing, and budget allocation. • Build a creative feedback loop with our brand team, leveraging tools like Motion to surface actionable insights. • Monitor full-funnel performance — not just platform KPIs — and diagnose what's driving wins and losses. • Partner with our CRO Specialist to align ad creative with landing page experience. • Own paid social tracking and measurement: pixel/CAPI health, lead quality signals, and UTM hygiene. • Collaborate with Data/Analytics to sharpen reporting and keep KPI definitions consistent. • Lead our expansion into TikTok and Snapchat. • Translate account performance into clear, usable insights for the broader team. • Manage and develop an associate.