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Nooks logo
Nooks

Virtual salesfloor for SDR and BDR teams to dial together, get real-time coaching from managers and stay engaged.

Solutions Engineer

Location

United States

Posted

179 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Solutions Engineer

Nooks

• Partner with Account Executives to run technical discovery and support the trial execution process in active deals. • Own trial setup and configuration (CRM and SEP integration, dialer setup, multi-product configuration, and analytics enablement) for commercial and SMB deals. • Proactively monitor trial health and performance, identifying potential issues and ensuring prospects achieve high-performance standards and rapid time-to-value. • Coordinate technical integrations with the CRM, the SEP, and other sales tools. • Act as a key technical resource during customer calls to handle objections and answer technical questions. • Assist Account Executives in shaping the business case, helping to quantify the potential value and ROI of Nooks for the prospect's workflow. • Support trial wrap-up and the successful transition of customers to the Customer Success team post-close. • Collaborate with Product and Engineering to troubleshoot and escalate technical edge cases. • Follow and contribute to our internal playbooks, helping to refine processes and documentation over time.

Job Requirements

  • 2+ years of experience in a customer-facing, quota-carrying role within B2B SaaS (Sales, Customer Success, or a technical support role).
  • Strong interest in and understanding of Revenue or Sales Operations, with a curiosity for sales prospecting tools and workflows.
  • Familiarity with the modern sales tech stack, including Salesforce, HubSpot, Outreach, Salesloft, and Gong. Experience with Nooks is a plus!
  • Outstanding customer management skills: discovery, advisory, project management, and stakeholder alignment.
  • Ability to manage multiple customer engagements simultaneously with timely and successful delivery.
  • Excellent written and verbal communication skills, able to explain technical concepts simply and clearly.
  • A proactive, collaborative mindset with a genuine passion for helping customers solve problems.

Benefits

  • Equal Employment Opportunity Statement
  • Diverse and inclusive workforce

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